LANGUAGES
Arabic (Native): Excellent in Writing, Reading and Conversation
French: Fluent in Writing, Reading and Conversation
English: Fluent in Writing, Reading and Conversation
Italian: Fluent in Writing, Reading and Conversation
Spanish: Basic level in writing, Reading and conversation
PROFESSIONAL EXPERIENCE
Henner Group Tunisia (Health Insurance Company) March 2013 to June 2018
Administrator
Managed a team of customer service representatives
Verified insurance coverages for hospital and clinic invoices
Ensured proper payment was received by patients and insurance companies
Hany Royal Hotel Manama, Bahrain January 2012 to January 2013
Duty Manager
Handled general management and security issues within the organization as well as ensuring that customer and employee issues were properly handled
Maintained a physical presence in the organization when on duty
Worked with various departments and participated in upper management meetings
Holiday International Hotel Sharjah, UAE March 2009 to October 2011
Duty Manager
Responsible for general management and security issues within the organization
Provided exceptional customer service
Moevenpick Hotel Dubai, UAE March 2007 to February 2009
Reservation Manager
Directed the activities of employees engaged in taking, recording, changing and canceling reservations
Handled escalation of guest concerns
Grand Hyatt Hotel Dubai, UAE July 2005 to February 2007
Front Office Manager
Responsible for all operations of the front desk and guest services, including the concierge, transport and luggage services
Responsible for the management of front office personnel, such as staff training and shift scheduling
Ibis Hotel Luton, UK November 2002 to February 2005
Night Manager
Responsible for all aspects of the hotel during overnight hours
Responded to a variety of situations such as late check-ins, noise complaints, and late-night requests
SKILLS
Computer skilled
Able to carry out very delicate tasks and handling customers complaints
Innovative, skilled and interested in dealing and communicating with customers of various types
Excellent communicator with customers and guests of different nationalities
COMPUTER SKILLS
Window (98, NT, ME, 200 & XP) MS Office, Internet
Computer Maintenance