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Manager Customer Service

Irving, Texas, United States
November 12, 2018

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Arabic (Native): Excellent in Writing, Reading and Conversation

French: Fluent in Writing, Reading and Conversation

English: Fluent in Writing, Reading and Conversation

Italian: Fluent in Writing, Reading and Conversation

Spanish: Basic level in writing, Reading and conversation


Henner Group Tunisia (Health Insurance Company) March 2013 to June 2018


Managed a team of customer service representatives

Verified insurance coverages for hospital and clinic invoices

Ensured proper payment was received by patients and insurance companies

Hany Royal Hotel Manama, Bahrain January 2012 to January 2013

Duty Manager

Handled general management and security issues within the organization as well as ensuring that customer and employee issues were properly handled

Maintained a physical presence in the organization when on duty

Worked with various departments and participated in upper management meetings

Holiday International Hotel Sharjah, UAE March 2009 to October 2011

Duty Manager

Responsible for general management and security issues within the organization

Provided exceptional customer service

Moevenpick Hotel Dubai, UAE March 2007 to February 2009

Reservation Manager

Directed the activities of employees engaged in taking, recording, changing and canceling reservations

Handled escalation of guest concerns

Grand Hyatt Hotel Dubai, UAE July 2005 to February 2007

Front Office Manager

Responsible for all operations of the front desk and guest services, including the concierge, transport and luggage services

Responsible for the management of front office personnel, such as staff training and shift scheduling

Ibis Hotel Luton, UK November 2002 to February 2005

Night Manager

Responsible for all aspects of the hotel during overnight hours

Responded to a variety of situations such as late check-ins, noise complaints, and late-night requests


Computer skilled

Able to carry out very delicate tasks and handling customers complaints

Innovative, skilled and interested in dealing and communicating with customers of various types

Excellent communicator with customers and guests of different nationalities


Window (98, NT, ME, 200 & XP) MS Office, Internet

Computer Maintenance

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