Taiye Hambolu

*** **** ***** ******, **** Beach California, 90802

ac7oa5@r.postjobfree.com

201-***-****

Summary

A proven project manager with significant experience in ERP and CRM systems implementation. An effective communicator who is customer centric and quality driven, an influential leader who delivers results in changing environments. A systems expert with real world knowledge of Business Analysis, Vendor Management, Marketing & Sales, Project Management, Customer Relationship Management & Retention, Management Reporting, Training, Development & Team Building.

Education

Master of Business Administration August 2013

Mercer University, Atlanta, Georgia

Concentration: General management

Master of Science in Management Information Systems November 2009

Coventry University, Coventry, England

Research work (Thesis): Decision support system for strategic planning in telecommunication: A case study of T-Mobile.

Bachelor of Technology in Mathematics/computer science November 2005

Federal university of Technology, Minna, Nigeria

Thesis: Management information systems for banking Organization

Professional Experience

Senior Business Analyst/Project Manager December 2014 – Present

Christie Digital Systems Cypress, California

Lead CRM Consultant tasked with the management of CRM projects and stream lining business processes and improvement for CRM tool globally which include Americas, EMEA and APAC

Implemented upgrades of Oracle Sales Cloud from R9 to present release R11.

Implemented Oracle Sales Cloud/CRM globally.

Executed improvements to and maintenance of foundational processes.

Led user adoption improvement of the CRM system, helped in creating training manuals and training classes for sales users globally for the company.

Conducted formal requirements gathering sessions with business stakeholders to define business requirements.

Translated conceptual user requirements into functional requirements in a clear manner that is comprehensible to development/project team.

Developed and streamlined standardized templates to accurately and concisely write requirements specifications and change management processes.

Managed cross-functional projects to drive accountability and meet project deadlines.

Senior Business Analyst July 2014 – September 2014

Deloitte Atlanta, Georgia

Collected, analyzed, reviewed, documented, and communicated business needs and requirements, including the design of solutions, through direct interaction with client business and technology staff.

Translated high level business requirements into functional specifications for the IT organization and manages changes to such specifications.

Developed efficient business processes using technology.

Evaluated the proposed system, software, and hardware solutions to ensure that it met stated business and technology goals.

Business Project Manager July 2013 – March 2014

Accessible Healthcare of South Atlanta Atlanta, Georgia

Provided end-to-end product management to drive client innovation product development while working closely with key internal partners primarily engineering and development teams to deliver client solutions.

Participated in business modeling, understanding the needs of the business, documenting business use cases and system use cases.

Documented the proposed extension to the existing application.

Facilitated Joint Application development (JAD) sessions with management to ensure that stakeholders were in sync with the business requirement processes.

Performed GAP analysis of business rules, process flows, and requirements to ensure that the business processes and systems are compliant.

Provided stakeholder analysis with administrative, systems developers, clients and lecturers in order to develop functional requirements.

Proactively interacted and collaborated with internal client resources on SharePoint.

Analyst Intern October 2012 – May, 2013

Turkish American Chambers of Commerce Southeast Atlanta, Georgia

•Participated with cross-functional teams to identify, assess and develop new product solutions and appropriate go-to-market strategies to address specific industry needs for clients of TACC to improve profit growth and value creation.

•Established Business between Turkish businessmen and American businessmen.

•Provided specialized market reports, industry analyses, and marketing plans.

•Created an environment that will bridge partnerships and facilitate networking among Turkish American business men and women.

•Obtained stakeholders sign-off for business requirements and their solutions.

•Interfaced with SMEs to prepare BPR documents for ongoing projects.

•Compiled lists of prospective customers for use as sales leads, based on information from ad inquiries, events, and mail responses.

•Made outbound leads and followed up calls to potential and existing customers by telephone and e-mail to qualify leads and set appointments.

•Accomplished outbound phone calls to prospects clients to identify the appropriate contacts.

Service Performance Officer (Business analysis Processes) December 2009 - March 2012

IBM Global (consulting) Coventry, United Kingdom

Participated in streamlining existing business processes, designed and developed new systems and enhancements to existing portal from business requirements. Facilitated workshop sessions with stakeholders and key users in gathering functional requirements.

•Conducted system requirement elicitation and analysis techniques using information development methodology, object oriented analysis and UML.

•Consulted with key stakeholder to analyze and document problem domains, identified improvement areas, and defining business solutions.

•Obtained stakeholders sign-off for business requirements and their solutions.

•Carried out process review mapping using Visio.

•Managed liaison between 3rd party technology providers.

•Assisted in the production of project related documentation including Business Case and benefit for investment appraisal.

•Assisted project Managers in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentations.

•Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.

Business Analyst December 2008 – June 2009

Felkris, Ltd Pharmacy Retail United Kingdom

Advised client senior management on strategic growth and operational agenda. Managed multiple client and engagement teams to prioritize issues, develop hypotheses and solve problems by combining qualitative assessment with rigorous analytics.

•Analyzed and evaluated business IT systems.

•Specified functional and non-functional requirements for business model.

•Documented business requirements using clear cut, unambiguous and non-technical language that everyone involved could understand.

•Created business cases working in collaboration with stakeholders that resulted in cutting cost and increased profitability.

System Analyst March, 2008 – September, 2008

Ahmadu Bello University Zaria, Nigeria

Participated in the development of key strategic and tactical initiatives across multiple business units for the university. Identified initiatives to drive revenue, customer acquisition, retention, and new system implementation.

•Conducted stakeholders meetings, interviews, workshops and built non-functional prototypes for capturing and verifying business requirements.

•Acted as a bridge between clients, technical teams and account management.

•Assisted the Project Manager in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentation.

Performance Engineer October, 2006 – Feb, 2008

Starcomms Ltd (Telecommunication), Lagos, Nigeria

Participated in the development of key strategic and tactical initiatives across multiple business units for the university. Identified initiatives to drive revenue, acquire and retain customers and implement new systems.

•Communicated proactively with suppliers when execution issues are experienced to manage the expectation of the suppliers.

•Adhered to standard operating procedures.

•Developed use cases, creating screen mockups, conducting gap analysis and impact analysis, SWOT analysis, cost benefit analysis, and risk analysis.

•Tracked, documented, captured, managed, and communicated the requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project.

Certifications & Memberships

•National black master’s in business administration association

•African student association

•National institute of management Nigeria

•SAP Solutions architect

•Certified business analyst

•SAP MM Training

•SAP modules implemented: MM, CRM

Technical Skills

Development Tools: Microsoft Office Suite, Microsoft Visio, MS Project, Rational Unified Process (RUP), UML, Agile methodology/Waterfall

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