Marietta, GA *****
Office Shipping/Customer Service Assistant with four years’ experience in shipping processes and documentation. Excellent communication and customer service skills. Trustworthy and can accept responsibility while managing daily challenges. Detail oriented and ability to multi-task effectively. Energetic attitude and motivated to learn.
New York Career Institute New York, NY May 2005
Associate Degree (Office Automation)
Boys and Girls High School Brooklyn, NY June 2000
Account Manager, Gina Group, New York, NY (02/2012-3/2018)
Responsible for entering sales orders in the Simparel system, setting up new customers and stores, and scanning of orders. Communicate with sales reps directly about any delays, extension requests or shortages to their customer orders. Work closely with the production department and Logistics for status and tracking on inbound goods. Allocate manual and EDI orders for customers like Rue 21, Rainbow, Century 21, DSW, Burlington and Amazon. Review orders to make sure the pick ticket have all the customer requirements before transmitting it to the warehouse. Demonstrate high level of organization and close attention to detail in a high volume fast paced environment.
Customer Service Coordinator, Oved Apparel, New York, NY (7/2009-02/2012)
Maintain sales orders for over 300 accounts within the U.S. Southeast territory, specializing in retail specialty and department stores. Verify EDI orders for accuracy before processing. Responsible for opening accounts for new customers and maintaining account information. Provide customer service for account inquires. Advise sales on the status of orders. Send hardcopies of PO’s and carton I.D. information to warehouse when requested.
EDI Shipping/ Allocation Assistant, Fashion Accessory Bazaar, LLC, New York, NY (07/2008-04/2009)
Verify orders for accuracy before processing. Allocate the orders for customers (K-Mart, Sears, Burlington, etc) for three different warehouses. Create and print stickers, tickets, labels as required for the customers. Create manifest, packing list and assign BOL’s . Advise sales on the status of orders. Create worksheets with specific routing instructions for each customer. Match unsigned & signed BOL’s making sure all details are correctly filled out. . Assist the credit department with credit approvals. Communicate with all three warehouses to ensure the accuracy of orders being shipped. Update daily warehouse open pick reports. Assist the order entry department with entering confirmed bulk and DLC orders. Email sample request sent from sales to the appropriate warehouse. Process web ASN for Amazon.com orders once UPS tracking is sent from the warehouse. Adjust inventory for styles.
Customer Service/Order Entry Clerk, Oved Apparel/Akademiks, New York, NY (04/2004 – 07/2008)
Maintain sales orders for over 300 accounts within the U.S. Southeast territory, specializing in retail specialty and department stores. Verify EDI orders for accuracy before processing. Responsible for opening accounts for new customers and maintaining account information. Process return authorizations, shortages, credits, and call tags in coordination with warehouse personnel and receiving records. Process incoming pick tickets and bill of lading receipts for order fulfillment. Provide customer service for account inquires and return requests. Assist Marketing department in Excel document creations for streamlining office communications and work flow. Run allocations in the afternoon and send pick ranges to the warehouse so that orders can be processed and sent out in a timely, coordinated manner.
Mailroom Clerk, Complete Management Services, New York, NY (temp assignment during school)
Prepare packages and materials for mailing. Sort, deliver and pick-up mail and packages according to established company standards. Assist with loading and unloading of deliveries as needed. Demonstrate high level of organization and close attention to detail in a high volume fast paced environment. Maintain reporting documentation.
Proficient in Microsoft Word, Excel, Outlook, and Publisher, Internet, knowledge of general office procedures, experience using Blue Cherry system, AIMS, MAS500, Simparel and operating mailing machines and scanners.
References: Furnished upon request