LOVITA PEREIRA
OBJECTIVE
TO BE A SUCCESSFUL, EFFICIENT & HAVE GLOBAL EXPOSURE
TO WORK IN A CHALLENGING ENVIRONMENT WHERE I CAN EXPERIENCE PERSONAL GROWTH & DEVELOPMENT
TO BE IN A RESPONSIBLE POSITION WHERE I CAN NOTICEABLY CONTRIBUTE TO AN ORGANISATION SUCCESS
TO TAKE ADVANTAGE OF SKILL & EXPERIENCE I HAVE ACQUIRED DURING MY CAREER
DATE & PLACE OF BIRTH
04TH MAY 1991 & MUMBAI, INDIA
MARITIAL STATUS
MARRIED
EDUCATIONAL QUALIFICATION
SECONDARY SCHOOL FROM CONVENT GIRL’S HIGH SCHOOL, DADAR IN 2007.
HIGHER SECONDARY FROM ST. ANDREW’S COLLEGE, BANDRA IN 2009.
COMPUTER KNOWLEDGE
DIPLOMA IN MS-CIT (MAHARASHTRA STATE CERTIFICATE IN INFORMATION TECHNOLOGY).
WORK EXPERIENCE
MAHAKALI ENTERPRISES PVT. LTD.
RECEPTIONIST CUM OFFICE ASSISTANT FROM JULY’ 09 TO JAN ‘11.
PROFILE
SCHEDULE AND ARRANGE APPOINTMENT PRIOR MEETINGS WITH MY OWNER & PRODUCERS / DIRECTORS
ANSWER INCOMING & OUTGOING CALLS
ORDERING OF STATIONERIES AS PER BUSINESS NEEDS
PERFORMING BANKING TRANSACTIONS / DEPOSITING OF CHEQUES
WNS GLOBAL PVT. LTD.
CUSTOMER SERVICE ASSISTANT – AVON UK PROCESS FROM MARCH '11 TO SEPT '11.
PROFILE
PROVIDING SOLUTIONS TO INQUIRY OVER INCOMING CALLS FOR UK CUSTOMERS
HANDLING GREVIANCES IF ITEMS ARE WRONGLY RECEIVED, DAMAGED OR EXPIRED
CROSS SELLING OF HOME CENTER & COSMETIC ITEMS ON PROMOTIONS, DISCOUNTS & FREE ITEMS
3 GLOBAL SERVICES
CUSTOMER SERVICE ASSOCIATE – VODAFONE AUSTRALIA PROCESS FROM DEC '12 TO NOV ‘13.
PROFILE
PROVIDING SOLUTIONS TO INQUIRY OVER INCOMING CALLS FOR AUSTRALIAN CUSTOMERS
HANDLING GREVIANCES FOR POSTPAID CUSTOMERS SUCH AS BILL EXPLANATION, PAYMENTS, BILL COPY, CHANGE IN ADDRESS & CONTACT NO, LOST & STOLEN, PORTABILITY, NEW CONNECTION, UPGRADING / DEGRADING OF PLAN, QUERIES WITH IMEI NO., SIM ACTIVATION / DEACTIVATION & DELIVERY OF SIM.
CROSS SELLING PRODUCTS DATA PLAN, HANDSET & PROMOTIONS.
SERCO BPO PVT. LTD.
SENIOR CUSTOMER SERVICE EXECUTIVE – TRANSUNION USA FROM MAY’14 TO DEC‘15.
PROFILE
PROVIDING SOLUTIONS TO INQUIRY OVER INCOMING CALLS FOR AMERICAN CUSTOMERS
EXPLANING CUSTOMERS THEIR CREDIT SCORES (VANTAGE) & THE FACTORS ASSOCIATED WITH IT, RAISING DISPUTES, PERFORMING SECURITY CHECKS, REQUEST CREDIT REPORT, DEAL WITH FRAUD ACCOUNT & AMENDING CHANGE IN ADDRESS, EMPLOYMENT DETAILS, CONTACT NO.
THE SULTAN CENTER (KUWAIT)
CASHIER – FRONT END FROM FEB’16 TO MAR‘17
PROFILE
DEALING WITH CASH FLOAT & PROVIDE JUSTIFICATION ON DAILY BASIS TO CASH SUPERVISOR
SCANNING OF BARCODE, RETURNING ITEMS IF DAMAGED / EXPIRED & ARRANGING SHELVES
SUPPORTING OTHER DEPARTMENTS DURING RAMADAN, INVENTORY OR SHORTAGE OF STAFFS
UAE EXCHANGE (KUWAIT)
ASSISTANT CUSTOMER SERVICE FROM JUNE ’17 TILL DATE
PROFILE
PROVIDING SOLUTIONS TO INQUIRY OVER INCOMING & OUTGOING CALLS FOR ALL CUSTOMERS
QUERIES RELATED TO FUND TRANFERS RECEIPT STATUS, FOREX RATES, EXCHANGE RATES, BRANCH LOCATION, RETENTION CALLS, FEEDBACK CALLS, COLLECTING DATA, BRANCH VISITS, MYSTERY CALLING
DEALING WITH CASH, PERFORM CORPORATE TRANSACTIONS & AUTHORIZING OVER CASMEX SYSTEM
CORDINATING WITH ACCOUNTS, AML, REMITANCE, IT, OPERATIONS MANAGER & CORPORATES W.R.T. CHEQUES & RELEVANT DOCUMENTS
ACHIEVEMENTS
ACHIEVED 100% ON ACCURACY AND QUALITY & AWARDED DURING THE TENURE WITH SERCO BPO PVT. LTD
TRAINED ON ANTI-MONEY LAUNDRING DURING THE TENURE WITH UAE EXCHANGE (KUWAIT)
LINGUISTIC ABILITY
ENGLISH, HINDI, MARATHI & KONKANI.
PASSPORT DETAILS
PASSPORT NO - K3514589
PLACE OF ISSUE - MUMBAI, INDIA
DATE OF ISSUE - 24TH JAN '12
DATE OF EXPIRY - 23RD JAN '22
CONTACT NOS
+965-******** IN KUWAIT
EMAIL ID
ac7o93@r.postjobfree.com
BEST REGARDS,
(LOVITA PEREIRA)