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Customer Service Assistant

Location:
Al Asimah Governate, Kuwait
Salary:
275KWD
Posted:
November 15, 2018

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Resume:

LOVITA PEREIRA

OBJECTIVE

TO BE A SUCCESSFUL, EFFICIENT & HAVE GLOBAL EXPOSURE

TO WORK IN A CHALLENGING ENVIRONMENT WHERE I CAN EXPERIENCE PERSONAL GROWTH & DEVELOPMENT

TO BE IN A RESPONSIBLE POSITION WHERE I CAN NOTICEABLY CONTRIBUTE TO AN ORGANISATION SUCCESS

TO TAKE ADVANTAGE OF SKILL & EXPERIENCE I HAVE ACQUIRED DURING MY CAREER

DATE & PLACE OF BIRTH

04TH MAY 1991 & MUMBAI, INDIA

MARITIAL STATUS

MARRIED

EDUCATIONAL QUALIFICATION

SECONDARY SCHOOL FROM CONVENT GIRL’S HIGH SCHOOL, DADAR IN 2007.

HIGHER SECONDARY FROM ST. ANDREW’S COLLEGE, BANDRA IN 2009.

COMPUTER KNOWLEDGE

DIPLOMA IN MS-CIT (MAHARASHTRA STATE CERTIFICATE IN INFORMATION TECHNOLOGY).

WORK EXPERIENCE

MAHAKALI ENTERPRISES PVT. LTD.

RECEPTIONIST CUM OFFICE ASSISTANT FROM JULY’ 09 TO JAN ‘11.

PROFILE

SCHEDULE AND ARRANGE APPOINTMENT PRIOR MEETINGS WITH MY OWNER & PRODUCERS / DIRECTORS

ANSWER INCOMING & OUTGOING CALLS

ORDERING OF STATIONERIES AS PER BUSINESS NEEDS

PERFORMING BANKING TRANSACTIONS / DEPOSITING OF CHEQUES

WNS GLOBAL PVT. LTD.

CUSTOMER SERVICE ASSISTANT – AVON UK PROCESS FROM MARCH '11 TO SEPT '11.

PROFILE

PROVIDING SOLUTIONS TO INQUIRY OVER INCOMING CALLS FOR UK CUSTOMERS

HANDLING GREVIANCES IF ITEMS ARE WRONGLY RECEIVED, DAMAGED OR EXPIRED

CROSS SELLING OF HOME CENTER & COSMETIC ITEMS ON PROMOTIONS, DISCOUNTS & FREE ITEMS

3 GLOBAL SERVICES

CUSTOMER SERVICE ASSOCIATE – VODAFONE AUSTRALIA PROCESS FROM DEC '12 TO NOV ‘13.

PROFILE

PROVIDING SOLUTIONS TO INQUIRY OVER INCOMING CALLS FOR AUSTRALIAN CUSTOMERS

HANDLING GREVIANCES FOR POSTPAID CUSTOMERS SUCH AS BILL EXPLANATION, PAYMENTS, BILL COPY, CHANGE IN ADDRESS & CONTACT NO, LOST & STOLEN, PORTABILITY, NEW CONNECTION, UPGRADING / DEGRADING OF PLAN, QUERIES WITH IMEI NO., SIM ACTIVATION / DEACTIVATION & DELIVERY OF SIM.

CROSS SELLING PRODUCTS DATA PLAN, HANDSET & PROMOTIONS.

SERCO BPO PVT. LTD.

SENIOR CUSTOMER SERVICE EXECUTIVE – TRANSUNION USA FROM MAY’14 TO DEC‘15.

PROFILE

PROVIDING SOLUTIONS TO INQUIRY OVER INCOMING CALLS FOR AMERICAN CUSTOMERS

EXPLANING CUSTOMERS THEIR CREDIT SCORES (VANTAGE) & THE FACTORS ASSOCIATED WITH IT, RAISING DISPUTES, PERFORMING SECURITY CHECKS, REQUEST CREDIT REPORT, DEAL WITH FRAUD ACCOUNT & AMENDING CHANGE IN ADDRESS, EMPLOYMENT DETAILS, CONTACT NO.

THE SULTAN CENTER (KUWAIT)

CASHIER – FRONT END FROM FEB’16 TO MAR‘17

PROFILE

DEALING WITH CASH FLOAT & PROVIDE JUSTIFICATION ON DAILY BASIS TO CASH SUPERVISOR

SCANNING OF BARCODE, RETURNING ITEMS IF DAMAGED / EXPIRED & ARRANGING SHELVES

SUPPORTING OTHER DEPARTMENTS DURING RAMADAN, INVENTORY OR SHORTAGE OF STAFFS

UAE EXCHANGE (KUWAIT)

ASSISTANT CUSTOMER SERVICE FROM JUNE ’17 TILL DATE

PROFILE

PROVIDING SOLUTIONS TO INQUIRY OVER INCOMING & OUTGOING CALLS FOR ALL CUSTOMERS

QUERIES RELATED TO FUND TRANFERS RECEIPT STATUS, FOREX RATES, EXCHANGE RATES, BRANCH LOCATION, RETENTION CALLS, FEEDBACK CALLS, COLLECTING DATA, BRANCH VISITS, MYSTERY CALLING

DEALING WITH CASH, PERFORM CORPORATE TRANSACTIONS & AUTHORIZING OVER CASMEX SYSTEM

CORDINATING WITH ACCOUNTS, AML, REMITANCE, IT, OPERATIONS MANAGER & CORPORATES W.R.T. CHEQUES & RELEVANT DOCUMENTS

ACHIEVEMENTS

ACHIEVED 100% ON ACCURACY AND QUALITY & AWARDED DURING THE TENURE WITH SERCO BPO PVT. LTD

TRAINED ON ANTI-MONEY LAUNDRING DURING THE TENURE WITH UAE EXCHANGE (KUWAIT)

LINGUISTIC ABILITY

ENGLISH, HINDI, MARATHI & KONKANI.

PASSPORT DETAILS

PASSPORT NO - K3514589

PLACE OF ISSUE - MUMBAI, INDIA

DATE OF ISSUE - 24TH JAN '12

DATE OF EXPIRY - 23RD JAN '22

CONTACT NOS

+965-******** IN KUWAIT

EMAIL ID

ac7o93@r.postjobfree.com

BEST REGARDS,

(LOVITA PEREIRA)



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