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Phoenix, AZ, 85041
November 14, 2018

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Accomplished, methodical, and success-driven professional with career-long history in education, teaching, and school management. Armed with outstanding background in educational leadership, change management, faculty training, and program development. Expert at formulating and executing plans and solutions toward quality education delivery. Adept at leading multidisciplinary teams toward common vision and mission success. Proficient with Microsoft Office Suite and SharePoint.


Educational Program Administration

Continuous School Improvement

Strategic Planning and Implementation

Online Classroom Facilitation

Course Materials Development

Cross-functional Collaboration



Doctor of Management with Concentration in Organizational Leadership (ABD)

University of Phoenix – Phoenix, AZ


Master of Arts in Education, with Concentration in Adult Education and Training, GPA: 3.74

University of Phoenix – Phoenix, AZ


Master of Business Administration, GPA: 3.6

University of Phoenix – Phoenix, AZ


Bachelor of Science in Business Administration

University of Phoenix – Phoenix, AZ


University of Phoenix – Various Locations


Faculty Development Chair (Tempe, AZ)

Manage Lead Faculty Area Chairs and ensure that contracts are developed and maintained to fall within the budget.

Assist the Academic Dean with administrative duties such as scheduling compliance meetings, organizing and creating policies and procedures, and running/evaluating/analyzing Excel reports to administer a large faculty population across the United States.

Oversee faculty mentorship program through mentorship materials development, faculty mentors training, and mentorship monitoring in adherence to the university’s guidelines and standards.

Create peer review materials to effectively manage faculty program.

Administer the department’s web design and process improvement.

Facilitate training workshops for new and existing faculty to improve service quality, effectiveness, and efficiency.

Lead and guide campus and division personnel through faculty scheduling and remediation activities.

Direct humanities and sciences faculty, as well as faculty area chairs in Detroit, Las Vegas, Albuquerque, El-Paso, Santa Theresa, and Salt Lake City.

Actively engage in designing and executing goals, objectives, policies, and procedures.

Promptly address and respond to faculty and student issues in accordance with university policies and procedures.


Faculty Services Academic Operations Manager (Tempe, AZ)

Organized employee trainings for college personnel and faculty.

Co-created new and existing processes, while generating analysis reports and workflows in line with project scope and milestones and departmental needs.

Served as an editor of the department’s employee newsletter.

Closely coordinated with college deans in conceptualizing and maintaining faculty compliance with Higher Learning Commission requirements.

Supervised personnel in faculty functions, including faculty scheduling, pay, records, and credentials.

Developed and maintained content area requirements used to oversee the approval of university faculty.

Created and maintained department SharePoint 2013 sites.


Financial Services Manager (Phoenix, AZ)

Rendered assistance with the career development of employees and peers; and creation and implementation of policies, procedures, and directives.

Facilitated focus groups, employee trainings, advisor and manager meetings, and trainings on new initiatives and policies.

Formulated various coaching tools, including effective call coaching, coaching feedback techniques, and goal-oriented coaching tactics.

Established reputation as the leader of situational leadership techniques and as subject matter expert in all co-curricular resources.

Accomplished business initiatives involving accounts receivables, maintenance, and timeliness of financial aid processes.

Handled service pilots/advisory and assistance level advancement by 40% in a year.

Contributed key insights in streamlining processes, training, scheduling, and service delivery options.




Render hands-on tutoring to college students in academic writing and management theory.

University of Phoenix – Tempe, AZ


Adjunct/Associate Faculty

Certified to use Blackboard LMS

Provide in-depth education to adult learners online within the College of Business and College of Social Sciences, including the following areas:

Organizational Behavior Content Area; Organizational Psychology Content Area

Innovative Leadership and Introduction to Business; and

Industrial/Organizational Psychology

Gained outstanding feedback from appraisal and student surveys for demonstrating exceptional work performance.


Apollo Education Group – Phoenix, AZ


Executive Finance Advisor

Carried out wide-ranging managerial duties.

Took charge of educating prospective and current students on policies and requirements for finance options as well as evaluating students’ needs to help them achieve their goals.

Guided the team through meetings and trainings on new financial policies and regulations.

IASIS Healthcare – Mesa, Arizona


Emergency Room: Unit Coordinator



Ethics Committee Member, University of Phoenix



National Association of Professional Women



Lead Researcher, Action Research Project

Company/Client Name: University of Phoenix

Overview/Objective: Improvement of student enrollment through collaborative efforts amongst academic, enrollment, and financial representatives. The reduction in student enrollment required all three student services groups to come together to acquire recommendations.


Reed, R. (2018). Situational leadership and employee turnover intent in higher education administrators. [Unpublished Dissertation]. University of Phoenix School of Advanced Studies. (Dissertation Defense: Nov 2018)

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