QUALIFICATIONS PROFILE
Accomplished, methodical, and success-driven professional with career-long history in education, teaching, and school management. Armed with outstanding background in educational leadership, change management, faculty training, and program development. Expert at formulating and executing plans and solutions toward quality education delivery. Adept at leading multidisciplinary teams toward common vision and mission success. Proficient with Microsoft Office Suite and SharePoint.
CORE COMPETENCIES
Educational Program Administration
Continuous School Improvement
Strategic Planning and Implementation
Online Classroom Facilitation
Course Materials Development
Cross-functional Collaboration
EDUCATION
2018
Doctor of Management with Concentration in Organizational Leadership (ABD)
University of Phoenix – Phoenix, AZ
2013
Master of Arts in Education, with Concentration in Adult Education and Training, GPA: 3.74
University of Phoenix – Phoenix, AZ
2009
Master of Business Administration, GPA: 3.6
University of Phoenix – Phoenix, AZ
2007
Bachelor of Science in Business Administration
University of Phoenix – Phoenix, AZ
LEADERSHIP EXPERIENCE
University of Phoenix – Various Locations
2017–Present
Faculty Development Chair (Tempe, AZ)
Manage Lead Faculty Area Chairs and ensure that contracts are developed and maintained to fall within the budget.
Assist the Academic Dean with administrative duties such as scheduling compliance meetings, organizing and creating policies and procedures, and running/evaluating/analyzing Excel reports to administer a large faculty population across the United States.
Oversee faculty mentorship program through mentorship materials development, faculty mentors training, and mentorship monitoring in adherence to the university’s guidelines and standards.
Create peer review materials to effectively manage faculty program.
Administer the department’s web design and process improvement.
Facilitate training workshops for new and existing faculty to improve service quality, effectiveness, and efficiency.
Lead and guide campus and division personnel through faculty scheduling and remediation activities.
Direct humanities and sciences faculty, as well as faculty area chairs in Detroit, Las Vegas, Albuquerque, El-Paso, Santa Theresa, and Salt Lake City.
Actively engage in designing and executing goals, objectives, policies, and procedures.
Promptly address and respond to faculty and student issues in accordance with university policies and procedures.
2014–2017
Faculty Services Academic Operations Manager (Tempe, AZ)
Organized employee trainings for college personnel and faculty.
Co-created new and existing processes, while generating analysis reports and workflows in line with project scope and milestones and departmental needs.
Served as an editor of the department’s employee newsletter.
Closely coordinated with college deans in conceptualizing and maintaining faculty compliance with Higher Learning Commission requirements.
Supervised personnel in faculty functions, including faculty scheduling, pay, records, and credentials.
Developed and maintained content area requirements used to oversee the approval of university faculty.
Created and maintained department SharePoint 2013 sites.
2009–2014
Financial Services Manager (Phoenix, AZ)
Rendered assistance with the career development of employees and peers; and creation and implementation of policies, procedures, and directives.
Facilitated focus groups, employee trainings, advisor and manager meetings, and trainings on new initiatives and policies.
Formulated various coaching tools, including effective call coaching, coaching feedback techniques, and goal-oriented coaching tactics.
Established reputation as the leader of situational leadership techniques and as subject matter expert in all co-curricular resources.
Accomplished business initiatives involving accounts receivables, maintenance, and timeliness of financial aid processes.
Handled service pilots/advisory and assistance level advancement by 40% in a year.
Contributed key insights in streamlining processes, training, scheduling, and service delivery options.
TEACHING EXPERIENCE
Tutor.com
2018–Present
Tutor
Render hands-on tutoring to college students in academic writing and management theory.
University of Phoenix – Tempe, AZ
2014–Present
Adjunct/Associate Faculty
Certified to use Blackboard LMS
Provide in-depth education to adult learners online within the College of Business and College of Social Sciences, including the following areas:
Organizational Behavior Content Area; Organizational Psychology Content Area
Innovative Leadership and Introduction to Business; and
Industrial/Organizational Psychology
Gained outstanding feedback from appraisal and student surveys for demonstrating exceptional work performance.
PROFESSIONAL EXPERIENCE
Apollo Education Group – Phoenix, AZ
2006–2009
Executive Finance Advisor
Carried out wide-ranging managerial duties.
Took charge of educating prospective and current students on policies and requirements for finance options as well as evaluating students’ needs to help them achieve their goals.
Guided the team through meetings and trainings on new financial policies and regulations.
IASIS Healthcare – Mesa, Arizona
2002-2006
Emergency Room: Unit Coordinator
ACTIVITIES
2014–Present
Ethics Committee Member, University of Phoenix
PROFESSIONAL AFFILIATION
2013–Present
National Association of Professional Women
PROJECTS
2013
Lead Researcher, Action Research Project
Company/Client Name: University of Phoenix
Overview/Objective: Improvement of student enrollment through collaborative efforts amongst academic, enrollment, and financial representatives. The reduction in student enrollment required all three student services groups to come together to acquire recommendations.
DISSERTATION
Reed, R. (2018). Situational leadership and employee turnover intent in higher education administrators. [Unpublished Dissertation]. University of Phoenix School of Advanced Studies. (Dissertation Defense: Nov 2018)