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Customer Service Manager

North Ridgeville, Ohio, United States
November 14, 2018

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To obtain a challenging and rewarding position utilizing my business

experience in accounting, marketing, office management, and sales.


April 2013 – Sept 2017 Fidelity Homestead Assoc. Westlake, OH

Accounts Manager/Office Management

* Manage vendor accounts. Responsible for the management of all sub-contractors, payroll, and benefits. Management of operations expenses, weekly detailed reporting to the CEO/CFO.

Nov 2010 – April 2013 Ohio Farmers Wholesale Cleve., OH

Accounts Payable Specialist, April 2011 – Present

*Responsible for extending, discounting, verifying, entering, printing, and distributing all invoices/payments for all 3 companies associated with Ohio Farmers Wholesale, which roughly includes 1000 entries and 400 checks per month. I manage multiple bank accounts, audit and configure multiple expense accounts, and field questions/concerns from our customers regarding invoices paid. I work closely with our sales team, buyers, and customer service department. I work with multiple spreadsheets/formats daily to organize, track, and reference all money going out, to ensure the prompt and correct payment of all invoices, and for accurate record keeping.

Feb. 2010 – Oct. 2010 First Nations Mortgage Lakewood, OH

Loan Processor Management/Loan Officer Assistant, Feb 2010 – Oct 2010

*Responsible for Reverse Mortgage Processing. Obtaining personal information from the customer, ordering title of the home, settling all liens, organizing Quit Claim Deeds, working closely with customers throughout the probate process, formatting loan to meet all FHA requirements, updating Mortgagee Clause with the customer’s insurance company, outsourcing contractors, obtaining home owners and/or flood insurance for the customer and the distribution of funds at the time of closing.

2007 – 2010 RSB Spine LLC Cleveland, OH

Operations Assistant to VP, July 2008- February 2010

* Responsible for calculating commissions for multiple distributors, inputting commission into accounting database, generating commission checks, administrating reports, applying cash receipts to invoices and bank deposits; preparing weekly reports of past due invoices, bank reconciliations, set-up of all new distributors and their corresponding hospitals.

Administrative Manager, November 2007- June 2008

* Responsible for the distribution of sales supplies, technical information, restocking medical devices for distributors, invoicing, and entering new inventory into the accounting database.

2001 - 2007 Ultimate Warranty Corporation Rocky River, OH

Accounting Department Manager Jan 2005-Sept 2007

*Responsible for department operations, management of 8 employees, reported directly to the CFO.

Accounts Receivable Specialist, Feb 2004 – Dec 2004

*Responsible for payment application, cash management, wire transfers, daily imports, reconciling expense accounts, deposits, and the reconciliation of multiple bank accounts.

Accounts Payable Specialist, June 2002 – Feb 2004

*Responsible for paying claims, cancellations, reimbursements, printing and distributing of all checks, and balancing and preparing expense reports.

General Office Clerk, June 2001 – May 2002

*Responsible for all database entries, invoicing, filing, customer service, expiring contracts, and representative support.


Lorain County Community College Lorain, OH

* Economics, Accounting

1999 - 2001 Ohio University Athens, OH

* Concentration in Marketing


Solomon (Cash Manager, General Ledger, Accounts Payable, Accounts

Receivable), Peachtree, Microsoft Office (Word, Excel, Outlook, PowerPoint), Quickbooks, SalesLogic, Adobe Acrobat Reader.


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