Katrina Rivera

**** ******* ****, ***#**** Savannah Ga 31419 321-***-**** ac7o7c@r.postjobfree.com

Objective

To obtain a position in a professional customer service field and to grow with a company.

Education

EQUIVALENCY DIPLOMA 07/2016 SAVANNAH TECH COLLEGE

BACHELOR’S 2019-PRESENT HERZING UNIVERSITY

Major: Criminal Justice

Skills & Abilities

MANAGEMENT

I have obtained a supervisor’s positions where I have trained, supervised, open/close cash register’s and handle all customer serviced concerns.

COMMUNICATION

Communication is the key to excellent customer service, this is what I have encountered and mastered over the years of working in the customer service field.

LEADERSHIP

Receiving an award plaque from my district manager for being acknowledged employee of the quarter shows I have all the necessary qualities it takes to be a in a leadership and team player role.

Experience

CUSTOMER SERVICE AGENT CONVERGYS 09/2018-

Handle Inbound calls with all customer related issues.

Completed orders for the customers.

Transferred calls to required department when needed.

SALES FLOATER MEMORIAL HOSPITAL 09/2018-06/2018

Worked on the registered ringing up customers.

Served on the hot food line and maintained food temperature logs.

Received a promotion to handle own department independently.

CUSTOMER SERVICE REPRESENTATIVE SITEL 06/2016-2017

oDealt tactfully and effectively with difficult customers. Assisted members with questions regarding their membership. Communicated information clearly and accurately

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