To obtain a position in a professional customer service field and to grow with a company.
EQUIVALENCY DIPLOMA 07/2016 SAVANNAH TECH COLLEGE
BACHELOR’S 2019-PRESENT HERZING UNIVERSITY
Major: Criminal Justice
Skills & Abilities
I have obtained a supervisor’s positions where I have trained, supervised, open/close cash register’s and handle all customer serviced concerns.
Communication is the key to excellent customer service, this is what I have encountered and mastered over the years of working in the customer service field.
Receiving an award plaque from my district manager for being acknowledged employee of the quarter shows I have all the necessary qualities it takes to be a in a leadership and team player role.
CUSTOMER SERVICE AGENT CONVERGYS 09/2018-
Handle Inbound calls with all customer related issues.
Completed orders for the customers.
Transferred calls to required department when needed.
SALES FLOATER MEMORIAL HOSPITAL 09/2018-06/2018
Worked on the registered ringing up customers.
Served on the hot food line and maintained food temperature logs.
Received a promotion to handle own department independently.
CUSTOMER SERVICE REPRESENTATIVE SITEL 06/2016-2017
oDealt tactfully and effectively with difficult customers. Assisted members with questions regarding their membership. Communicated information clearly and accurately