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Customer Service Data Entry

Kennesaw, Georgia, United States
November 14, 2018

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**** ********** ******

Kennesaw, GA 30144

Mobile – 678-***-****


Exceptional interpersonal aptitude; proven ability to quickly establish rapport with people from diverse backgrounds and at all professional levels

Demonstrate creativity, initiative, good judgment, and the ability to express thoughts clearly and coherently

Effectively identify and resolve problems using available resources in fast-paced environments; ability to multitask and learn new skills rapidly while demonstrating effective time management

Strong orientation in customer service/satisfaction; excellent telephone, communication & interpersonal skills

Reliable working independently as well as in a team environment; proficient mentor and motivator


DXC Technology

Quality Assurance Specialist

Kennesaw, GA

Jan 2012 – Jan 2018

Maintained & implemented quality assurance programs including final appraisals, training, and mentoring.

Accurately recorded and balanced debits, credits, adjustments to company’s bank accounts, and assisted with the auditing of various Women Infant Children (WIC) accounts.

Ensured correct state policies were being applied to vouchers according to states’ contractual agreements.

Processed payments & documents such as invoices, vouchers, employee reimbursements, and statements.

Communicated team project specifications and assist team in accordance with client protocol, SLA agreements and operational standards.

Assisted management with organization and problem solving while providing ongoing feedback

Tracked and reported team workloads and results for timeliness, efficiency, productivity, and quality based on project, team and corporate goals.

Audited and managed the verification of WIC vouchers over a multi-state region.

Ensured all quality, efficiency and productivity requirements were met on a daily basis in an effort to fulfill contractual obligations.

Participated in an employee recognition incentive to reward employees for meeting production numbers.

DXC Technology

Accounting Assistant

Kennesaw, GA

Apr 2007 – Dec 2011

Efficiently processed for 13 states over 100,000 WIC checks per week at a 4,100 kspm, with a 99.8% accuracy rate on a weekly and monthly basis.

Posted financial data such as debits, credits, and adjustments to company accounts.

Processed & balanced accounts for 17 different states maintaining a 1% error rate, data entry 10-key, 12,000/hr.

Demonstrated effective telephone communication skills by projecting a positive, natural, and attentive tone, providing clear enunciation, and focusing on customer comprehension and satisfaction.

Responsible for reviewing and correcting rejected WIC vouchers according to the service level agreements.

Performed clerical duties such as word processing, data entry, telephone services, filing, etc.


Morris Hill High School

General Equivalency Diploma

Rockaway, NJ

Sep 1998


Foreign Languages: Khmer (moderate written and oral conversational)

Software: Proficient in MS Outlook, Word, Excel, PowerPoint

Community Services: Volunteer at various non-profit and youth sporting organizations

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