SAMBO “SAM” LAWSON
Kennesaw, GA 30144
Mobile – 678-***-****
ac7o6b@r.postjobfree.com
SKILLS AND QUALIFICATIONS
Exceptional interpersonal aptitude; proven ability to quickly establish rapport with people from diverse backgrounds and at all professional levels
Demonstrate creativity, initiative, good judgment, and the ability to express thoughts clearly and coherently
Effectively identify and resolve problems using available resources in fast-paced environments; ability to multitask and learn new skills rapidly while demonstrating effective time management
Strong orientation in customer service/satisfaction; excellent telephone, communication & interpersonal skills
Reliable working independently as well as in a team environment; proficient mentor and motivator
PROFESSIONAL EXPERIENCE
DXC Technology
Quality Assurance Specialist
Kennesaw, GA
Jan 2012 – Jan 2018
Maintained & implemented quality assurance programs including final appraisals, training, and mentoring.
Accurately recorded and balanced debits, credits, adjustments to company’s bank accounts, and assisted with the auditing of various Women Infant Children (WIC) accounts.
Ensured correct state policies were being applied to vouchers according to states’ contractual agreements.
Processed payments & documents such as invoices, vouchers, employee reimbursements, and statements.
Communicated team project specifications and assist team in accordance with client protocol, SLA agreements and operational standards.
Assisted management with organization and problem solving while providing ongoing feedback
Tracked and reported team workloads and results for timeliness, efficiency, productivity, and quality based on project, team and corporate goals.
Audited and managed the verification of WIC vouchers over a multi-state region.
Ensured all quality, efficiency and productivity requirements were met on a daily basis in an effort to fulfill contractual obligations.
Participated in an employee recognition incentive to reward employees for meeting production numbers.
DXC Technology
Accounting Assistant
Kennesaw, GA
Apr 2007 – Dec 2011
Efficiently processed for 13 states over 100,000 WIC checks per week at a 4,100 kspm, with a 99.8% accuracy rate on a weekly and monthly basis.
Posted financial data such as debits, credits, and adjustments to company accounts.
Processed & balanced accounts for 17 different states maintaining a 1% error rate, data entry 10-key, 12,000/hr.
Demonstrated effective telephone communication skills by projecting a positive, natural, and attentive tone, providing clear enunciation, and focusing on customer comprehension and satisfaction.
Responsible for reviewing and correcting rejected WIC vouchers according to the service level agreements.
Performed clerical duties such as word processing, data entry, telephone services, filing, etc.
EDUCATION
Morris Hill High School
General Equivalency Diploma
Rockaway, NJ
Sep 1998
SKILLS, ACTIVITIES, AND LIFE EXPERIENCES
Foreign Languages: Khmer (moderate written and oral conversational)
Software: Proficient in MS Outlook, Word, Excel, PowerPoint
Community Services: Volunteer at various non-profit and youth sporting organizations