Seeta Persaud
***-**, ** **, *******, NY *****
ac7o53@r.postjobfree.com
Objective: To obtain a position as a Customer Service/Data Entry/Shipping Associate in a successful company where I can best utilize my skills. Work Experience:
UNITED WORLDWIDE COURIERS.
Sr. Customer Service Executive & Shipping 2014 –Present o Worked in United Worldwide as a Sr. Customer Service Executive handling all inbound and outbound complaints by telephone as well as email. o Handled all escalations emails, customer interaction and correspondence o Implement required measures for the customer satisfaction o Responded to service enquiries in a professional manner providing all relevant and correct information regarding DTDC services, price, transit time, etc. o Report service failure identified through complaints, claims and service issues from clients
o Acting as a primary interface for all customer service enquiries o Building a fruitful and cherishing relationship with the client by providing Prompt and positive revert.
o Ensuring all undelivered consignments, queries and complaints are passed On to next level of support (Team Leader)
o Coordinating with FEDEX, UPS.USPS & DHL for connected shipments by tracking on line and by telephone
DTDC INC.
Sr. Customer Service Executive, Shipping & Book Keeping 2004 – 2013 o Worked in DTDC as a Sr. Customer Service Executive handling all inbound and outbound complaints by telephone as well as email. o Handled all escalations emails, customer interaction and correspondence. o Maintained a good relationship with all major account; corporate account; and business development.
o Implement required measures for the customer satisfaction. o Responded to service enquiries in a professional manner providing all relevant and correct information regarding DTDC services, price, transit time, etc. o Convert enquiries into bookings and promote existing DTDC products and services.
o Report service failure identified through complaints, claims and service issues from clients.
o Acting as a primary interface for all customer service enquiries o Building a fruitful and cherishing relationship with the client by providing Prompt and positive revert.
o Ensuring all undelivered consignments, queries and complaints are passed On to next level of support (Team Leader)
o Fully adhered to the complaints and escalation system and procedures o Coordinating with NYACC for relevant paperwork to clear the courier and cargo inbound loads.
o Coordinating with FEDEX, UPS.USPS & DHL for connected shipments by tracking on line and by telephone.
o Dealing with problematic shipments connected through all agents like filing claims & service failure.
o Shipping with FEDEX, UPS, and USPS & DHL (creating labels, arranging pick ups and printing out close out details.)
o Coordinating with the Broker for clearing the Cargo and hold shipments by U.S. customs.
o Update and balance sales registers, cash & bank registers, SKILLS:
Communication
o Have a polite and helpful telephone manner, speak clearly and confidently by telephone and face to face, understand and use basic business language and listen attentively.
Customer Management
o Demonstrate initiative in response to customer needs, identify and exceed customer expectations and ensure sufficient product knowledge to answer regular queries.
Computer
o Proficient in Microsoft Word, Excel and Data Entry. Education:
o Tagore Memorial High School (Guyana, SA)
o Graduated - 1988
o Caliber Training Institute
o Graduated as Bank Teller - 1998
o Saxon National Banker Limited
o Graduated as Mortgage Banker Rep - 1998