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customer service rep

Location:
Queens, New York, 11435, United States
Posted:
November 14, 2018

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Resume:

Seeta Persaud

***-**, ** **, *******, NY *****

347-***-****

ac7o53@r.postjobfree.com

Objective: To obtain a position as a Customer Service/Data Entry/Shipping Associate in a successful company where I can best utilize my skills. Work Experience:

UNITED WORLDWIDE COURIERS.

Sr. Customer Service Executive & Shipping 2014 –Present o Worked in United Worldwide as a Sr. Customer Service Executive handling all inbound and outbound complaints by telephone as well as email. o Handled all escalations emails, customer interaction and correspondence o Implement required measures for the customer satisfaction o Responded to service enquiries in a professional manner providing all relevant and correct information regarding DTDC services, price, transit time, etc. o Report service failure identified through complaints, claims and service issues from clients

o Acting as a primary interface for all customer service enquiries o Building a fruitful and cherishing relationship with the client by providing Prompt and positive revert.

o Ensuring all undelivered consignments, queries and complaints are passed On to next level of support (Team Leader)

o Coordinating with FEDEX, UPS.USPS & DHL for connected shipments by tracking on line and by telephone

DTDC INC.

Sr. Customer Service Executive, Shipping & Book Keeping 2004 – 2013 o Worked in DTDC as a Sr. Customer Service Executive handling all inbound and outbound complaints by telephone as well as email. o Handled all escalations emails, customer interaction and correspondence. o Maintained a good relationship with all major account; corporate account; and business development.

o Implement required measures for the customer satisfaction. o Responded to service enquiries in a professional manner providing all relevant and correct information regarding DTDC services, price, transit time, etc. o Convert enquiries into bookings and promote existing DTDC products and services.

o Report service failure identified through complaints, claims and service issues from clients.

o Acting as a primary interface for all customer service enquiries o Building a fruitful and cherishing relationship with the client by providing Prompt and positive revert.

o Ensuring all undelivered consignments, queries and complaints are passed On to next level of support (Team Leader)

o Fully adhered to the complaints and escalation system and procedures o Coordinating with NYACC for relevant paperwork to clear the courier and cargo inbound loads.

o Coordinating with FEDEX, UPS.USPS & DHL for connected shipments by tracking on line and by telephone.

o Dealing with problematic shipments connected through all agents like filing claims & service failure.

o Shipping with FEDEX, UPS, and USPS & DHL (creating labels, arranging pick ups and printing out close out details.)

o Coordinating with the Broker for clearing the Cargo and hold shipments by U.S. customs.

o Update and balance sales registers, cash & bank registers, SKILLS:

Communication

o Have a polite and helpful telephone manner, speak clearly and confidently by telephone and face to face, understand and use basic business language and listen attentively.

Customer Management

o Demonstrate initiative in response to customer needs, identify and exceed customer expectations and ensure sufficient product knowledge to answer regular queries.

Computer

o Proficient in Microsoft Word, Excel and Data Entry. Education:

o Tagore Memorial High School (Guyana, SA)

o Graduated - 1988

o Caliber Training Institute

o Graduated as Bank Teller - 1998

o Saxon National Banker Limited

o Graduated as Mortgage Banker Rep - 1998



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