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Project Manager Customer Service

Dallas, TX
November 14, 2018

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Thoa E. Pham 512-***-****


The University of Texas at Austin College of Natural Sciences May 2017 Bachelor of Science and Arts in Biochemistry

Business Foundations Certificate, McCombs School of Business Certifications

Health Informatics and Health Information Technology Certificate November 2017

● Intensive 9 weeks program with coursework including: Introduction to Health Informatics; Fundamentals of Health IT; Operational Models of Healthcare Systems; Workflow, Process Redesign and Project Management; Electronic Health Records and Health Information Exchange Laboratory

● Hands-on experience with EHRs, including Allscripts, athenahealth, Cerner, eClinicalWorks, Greenway; HIEs including Orion and ICA; LabCorp orders and results; STC disease surveillance registry; HL7 message creation; data analytics (MS SQL Server and Access); HER data structure and configuration (Open EMR)

● 10-day Data Analytics and Informatics practicum using Microsoft Excel, SQL, and Tableau PMI Certified Associate in Project Management December 2017 Skills

● Proficient in reading, and communicating in Vietnamese

● Experience with Microsoft Office Suite

Professional Experience

Teach for America Dallas, TX December 2017 – October 2018

● Selected from a competitive pool to join national teacher corps of recent college graduates and professionals who commit to teach in urban and rural public schools

● Participated in intensive summer training program to develop the skills and knowledge needed to lead students to academic achievement

● Engaged in professional development activities, including seminars in instructional planning, classroom management and diversity training.

UTea Town Austin, TX May 2017 – May 2018


● Trained one new employee to provide outstanding customer service

● Delegated tasks to and assisted employees to efficiently meet goals and minimize challenges to create a more productive environment

● Reviewed employee’s performance and tasks to emphasize the successes The Motivation and Education Research Group Austin, TX Project Manager February 2016 – December 2017

Meta-analysis of teacher autonomy support upon students’ outcomes

● Reviewed academic literature papers to extract relevant references to code via Microsoft Excel

● Communicated with graduate student to discuss the progress of research

● Trained new research assistants how to code articles and manage their progress Mathematics and its Efforts Upon Students Austin, TX Undergraduate Research Assistant October 2016 – May 2017

● Investigated the effects of algebra and rational numbers performance post-secondary preparation, access, and persistence for students with and without mathematics difficulty

● Coordinated a schedule with other research assistance to meet with the students to take the survey

● Assisted two research assistance to efficiently meet performance goals

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