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Office Assistant Customer Service

Edmonton, Alberta, Canada
November 14, 2018

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Krishna Jyothi Ayyalasomayajula

# ***, **** ********’s Rd– Edmonton-AB-T6K 2L7

H:587-***-****, Cell: 587-***-**** / HIGHLIGHTS OF QUALIFICATIONS:

Hard-working individual with 4 Years previous experience in Customer Service & administration

Diploma in Medical Reception and Office Assistant

Knowledge of Microsoft Word and Excel Programs, typing speed is 50 W / Min,

Computer Software (Billing Programs & Microsoft Applications), NDS software

Excellent Communication & interpersonal skills, Precise, organized and meticulous with tasks

Able to contribute both individually, and as part of a team

Enjoy challenges & new tasks, Strive to work beyond expectations

Multi-tasking abilities, dependable and dedicated

Multi lingual fluent in English, Hindi & Telugu. WORK EXPERIENCE:

Admin Assistant, Bhurjee Industries LTD, Edmonton Apr 18-Aug 18

• Prepares work to be accomplished by gathering and sorting documents and related information.

• Pays invoices by verifying transaction information; scheduling and preparing disbursements; obtaining authorization of payment.

• Obtains revenue by verifying transaction information; computing charges and refunds; preparing (Using SAGE) and mailing invoices; identifying delinquent accounts and insufficient payments

• Document control helping QC department.

• Receiving shipments and data entry (Using E-2)

• Digital marketing (Ad Words, SEO and Facebook and Linkedin) Operations Manager, Ahluwalia Fresh Farms, Edmonton Sep 17-Dec 17

Provided quality service internal and external customers in all assigned tasks

Managed daily transactions, debtors, end of year financial accounts & reports

Managed & coordinated purchasing & shipping of goods & maintained operation process

Supervised development, implementation and monitored of efficient and effective office processes

ensured staff appropriate skill levels & involved staff cross functional training to ensure business continuity

Maintained all personnel records in an efficient and well-organized manner, including but not limited to personnel files, payroll, retirement benefits and leave

Communicated all personnel changes to the V.P. & General Manager

Handled Operations’ efficiency & ensured customers expectations were met Medical Office Assistant, Montgomery MC. Edmonton Sep 2014-Sep 2017 Medical Office Assistant, Lucina Midwives, Edmonton Dec 2014 - May 2015

Answered Phones, prepared & maintained billing Services record and entered Data

Managed Appointments, room & Patient, Preparation

Practiced & used Accuro EMR and Filing Systems

Made Referrals & ordered supplies

Maintained Minor Surgical Tray Preparation’ Sanitized Instruments & Autoclave

Developed by practice & profession Medical Terminologies

Communicated Prescriptions with Drug Stores & pharmacists

Completed Birth papers and shipped them to Healthy Beginnings.

Maintained store for birth products, made referrals and maintained filling Customer Service Representative/ Admin, Feb2013 -Oct 2013) Bake Mark Canada-Edmonton-CSR

Administrative Assistant, Greys Paper Recycling Industries Ltd- Edmonton

Attracted potential customers, offered new services, suggested Product’s alternatives & Opened customer accounts, Maintained info. & records

Contributed to team effort by accomplishing related results as needed

Greeted Customers (First Point of Contact) & answered enquiries

Managed calls and incoming mails & dissemination, electronic correspondence

& courier pick up,

Maintained up-to-date and concurrent documents of employees & Provided Periodical Training on usage of Electronic Documents

Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system, Created spreadsheets and presentations for corporate executives

Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis

Managed time sheets &verified attendance, hours worked, and pay adjustments, and post information onto designated records

Maintained the office database – retrieved and organized information

Prepared all shipping paperwork; received and reviewed customer orders and merchandises & Purchased office equipment and supplies EDUCATION:

Medical Reception Training & Office Assistant Diploma Program, Medical Reception College – Edmonton. (May-Aug 2014) Master’s In local languages, Venkateswara University-India. (Aug 2000- Aug 2002) Bachelor of Science- Mathematics, Andhra University,India (Mar1997-Mar 2000) Diploma in Computers – PAGE Institute (2000-2001).

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