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Customer Service Manager

Calgary, AB, Canada
November 14, 2018

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Simranjeet Kaur

*** ********* ********, ***** ****, Calgary AB T3J 1K1 Cell: 306-***-****


Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success, Proven ability to establish bonding with clients and exceed sales, Reliable and driven, with strong time management and prioritization abilities. Experience:

Supervisor (Front House), A & W April 2017 to Oct 2018 Albert Street, Regina, SK

• Answer customer telephone calls regarding food queries.

• Consult with customers to evaluate needs and determine best options.

• Counsel customers on options for service and coverage.

• Upgrade service and offer additional service packages or options.

• Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.

• Deliver high quality food, organise team meetings and create a safe work environment. Team Leader (Crew Member), McDonalds April 2016 to Nov 2016 Punjab, India

• Achieved high customer satisfaction.

• Collaborated with crew members to ensure the delivery of efficient of efficient, high- quality service.

• Enhanced company reputation by performing with excellent customer service.

• Consistently received positive feedback from guest on performance reviews. Assistant Manager, Thousand Spices Restaurant June 2015 to Feb 2016 Khanna, Punjab, India

• Answer telephone, receive, direct and respond to all mail, emails, and faxes.

• Collect and process customer payments and ensure confidentiality of sensitive information.

• Coaching users via helpline on many of the desktop applications available. Business Manager (CSR), AIIM Institution, India April 2014 – April 2015

• Act as a system super-user for both systems, training and supporting team members and ensuring best practice.

• Managing regular data reviews and liaising with the HR generalist team where required to ensure a high standard of data fidelity.

• Daily correspondence with clients; assess their needs and provide them with the necessary information to schedule appropriate training.

• Maintain customer relationships by providing clients with policy change updates and new training schedules; update and maintain accurate client and company files.

• Create and assist with the preparation of statistical reports, spreadsheets, memos and letters.

• Organize and schedule private training for clients.

• Schedule classes for instructors, prepare classroom, prepare course reports and process certificates.

• Collect and process customer payments and ensure confidentiality of sensitive information.

• Arrange hotel reservations for travelling instructors and provide them with maps and necessary travel information.

• Perform point of sale reconciliation, weekly cash summaries and bank deposits. Skills

• 3+ Experience analyzing and presenting data

• Able to analyze and manipulate large volumes of data

• 5+ Strong Excel knowledge

• 3+ Excellent personal organization and strong administration skills

• Ability to work independently and use own initiative

• Able to articulate complex information, verbally and in writing

• Friendly approach to assist employees with payroll queries Technical Skills:

Databases: MySQL, Oracle, Access, SAP, OASIS

Software: Microsoft Office, Remedy, Microsoft SQL Server, Visual Studio.NET, LINUX, MATLAB, Agile and Lean

Languages: Visual Basic, SQL, T-SQL, and Python

Availability: Full time

Reference available upon request

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