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Customer Service Accounting

Houston, Texas, United States
November 14, 2018

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Timothy Tyler

***** *********** **, ******* **, *7065 832-***-****


Skilled Accounting and finance professional with four (4) years of experience and currently working towards obtaining CPA designation. I have a strong understanding of accounting and financial management as well as sales and marketing. Proven ability to manage multiple assignments while meeting tight deadline schedules. Possess reputation as a self-directed professional with excellent problem solving, analytical and time management skills. Self-motivated and enthusiastic Financial Accountant with cross-national experience. Strong attention to details with an aptitude to learn and master new tasks and skills quickly and efficiently.

Proven ability to be successful when working autonomously or as part of a team. Highly resourceful, observant and thorough with proven track record of experience, loyalty, stability and ability to prioritize and complete task on time. Proven track record of performing work in an ethical manner while consistently maintaining the integrity of all financial data. Strong relationship-building skills and effective collaboration with management, coworkers, vendors and clients. Strong communication, inter cultural and effective customer relationship skills. Highly adaptable to change and respond to challenges with confidence, determination and focus.


Petroleum Accounting and Finance

Reconciliation, Payroll & Remittance

Account Payables & Receivables

Data Entry

Internal and external auditing in private sector

Strong listening and verbal communication skills


Analytical & Critical Thinking

Sales and Marketing

Banking and Financial Service

Financial statements preparation

Excellent familiarity of IFRS, GAAP and IAS

Proficient in MS Office Suite

General Ledger and Journal Entries

Vendor relationship and Customer Service

Experience using SAP, QuickBooks and SAGE


Risk Management


Academy Sports and Outdoors – Houston, TX 04/2015 – Present

Quality Assurance Supervisor (10/2018 – Present)

Develops, implements, and maintains quality assurance activities

Selects, develops, and evaluates personnel to ensure the efficient operation of the function

Assess performance; make recommendations affecting the performance status of others

Compile reports defining the overall performance and customer satisfaction levels for each agent

Manages the operation of the organization's total quality management program

Identifies the interface of key activities within and between the functions of the organization

Maintain proficiency in service level requirements for all appropriate accounts

Facilitate calibration sessions to ensure expectations are being met and calibration is in alignment

Participate in the development and/or delivery of recurring training for all appropriate accounts

Adhere to and support Quality Assurance Policies and Procedures

Identify trends and opportunities for further review

Analyzing and suggesting process improvements as well as ensuring processes are being followed

Customer Service Assistant (04/2015 – 10/2018)

Maintain the customer’s perspective as a driving force behind activities

Interact with clients on the phone in a professional manner

Meet all customer needs and exceed expectations, upholding our strong reputation

Continually expand my knowledge of our business, products and services in order to accurately answer question and address client concerns

Maintain accurate and up to date client files

Generate quotes and timelines for clients as requested

Suggest additional products and services of use to clients

Investigate and pursue client leads, expanding our client base

Conduct basic administrative tasks such as copying and filing

Excellent computer skills, including Microsoft Office and databases

Familiarity with office equipment and multi-line phone systems

Proactively seek solutions to problems, notifying Management when concerns arise

ZEAL LTD Oil and Gas – Accra, Ghana 08/2013 – 07/2014

Financial Accountant

Processed account payable and other payments as well as booked vendors invoices

Assisted in inventory management

Processed journal entries and reconciled bank statements on a weekly basis using SAP

Handled petty cash disbursements and filed documents and reports for external auditing and record keeping purposes

Assisted in payroll and monthly financial statement preparation

Prepared weekly cash flow statements, and controlled expenditure and cash flow

Assisted with the preparation of year-end accounts and statutory accounts

Responded to financial inquiries by gathering and interpreting data

Recommend financial actions by analyzing accounting options

Examined financial records to check for accuracy

Coca-Cola – Accra, Ghana 05/2010 – 07/2013

Account Payable / Receivable Clerk

Reconciles processed work by verifying entries and comparing system reports to balances

Charges expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries

Pays employees by receiving and verifying expense reports and requests for advances; preparing checks

Maintains accounting ledgers by verifying and posting account transactions

Verifies vendor accounts by reconciling monthly statements and related transactions

Protects organization's value by keeping information confidential

Updates job knowledge by participating in educational opportunities

Accomplishes accounting and organization mission by completing related results as needed

Posts customer payments by recording cash, checks, and credit card transactions

Posts revenues by verifying and entering transactions form lock box and local deposits

Updates receivables by totaling unpaid invoices

Maintains records by microfilming invoices, debits, and credits

Resolves valid or authorized deductions by entering adjusting entries

Resolves collections by examining customer payment plans, payment history, credit line, coordinating contact with collections department

Assist the manager with special projects and requests as needed

Maintain accounting controls and prepare and recommend new policies and procedures


Prairie View A&M University – Prairie View, TX 06/2016 – 06/2017

Master of Business Administration (Accounting)

Ghana Institute of Management and Pubic Administration – Accra Ghana 08/2010 – 06/2014

Bachelor Degree in Accounting


Pursuit for Positive of Action Youth Organization (Focal Person) 06/2012 – 01/2014

Served as a coordinator on behalf of the organization

Represented the Organization to other charity programs


Experienced in MS Office Suite (Excel, Word, PowerPoint, Access)

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