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Human Resources Manager

Reston, VA
November 14, 2018

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Results-oriented professional with a record of progressive responsibility leading design and implementation of Human Capital strategy. Areas of expertise include:

Global Human Capital Management

Employee Engagement

Change Management

Organizational Development

Lean Management Principles

Talent Acquisition

Performance Management

Benefits Administration

Employee Relations

Compensation Management

Strategic Workforce Planning

Expatriate Management

Professional Experience

Fannie Mae, Washington, DC

Human Resources Business Partner IV (October 2013 – Present)

Human Resources Business Partner III (September 2006 – October 2013)

Achieved strong results in a highly collaborative, matrixed team environment

Partner with executive leaders and HR COEs to design and successfully execute human capital plans (HCP) for the Operations and Technology Division to deliver best in class solutions

Advise business leaders on transformation strategy to respond to a rapidly changing business, inclusive of: span of control, staff mix, organizational design and restructuring, technology transformation, talent and skill upgrades, leadership assessments, process improvements, employee engagement, and full lifecycle HR programs

Utilize metrics and analytics to influence business leaders on the implementation of strategic workforce plans with focus on resource mix, workforce segmentation, talent, and culture that drives business decisions resulting in reduction of vendors, synergies of talent and function through organization development practices

Assist the business in transforming from a waterfall to an agile methodology by identifying and mitigating underlying human capital risks in a predictive/proactive manner

Partner with compensation, HCP leads, and talent development to facilitate the re-engineering of operations functions into shared resource roles

Manage divisional talent assessment & succession planning activities to identify, engage, manage, and redeploy top talent to key positions driving business results

Utilize insights, metrics and data from employee engagement surveys to advise leadership and develop solutions to employee engagement/retention concerns (e.g. “Stay Interview” methodology)

Manage divisional employee redeployment and reorganization efforts

Successful mitigation of complex ER issues and sensitive reorganizations

Implement rigorous performance management program resulting in 100% of our less than satisfactory employees either being counseled out or improving performance by end of 2nd quarter

Collaborated with Compensation COE to ensure Operations program is ‘at market’ and internal equity exists; this resulted in a re-banding activity for 80% of Operations staff, increasing alignment with pay for performance

Consult on strategic HR issues and related change management plans accompanying their execution

Develop and facilitate HR training, including the creation of People Manager curriculum, at both the enterprise and divisional level

Facilitated the Director Development Program for Fannie Mae at Harvard University

Utilized Korn Ferry tools:

oCollaborated on the development of competency mapping for each employee level

oFacilitated Behavioral Interview Training

oDebriefed leaders on 360 surveys; provided coaching related to opportunity areas

Verizon, Arlington, VA

Sr. Consultant International Human Resources (December 2004 –August 2006)

Develop human resources policy and support for Verizon's International business unit overseeing 60 expatriates, providing human resources guidance to 5 overseas affiliate locations, and domestic human resources management to include areas of benefits, compensation, vendor management, employee relations, policy development, business planning, and training and development.

Human Resources Manager Verizon Data Services India (May 2003-November 2004)

Start-up and manage the Human Resources department of Verizon Data Services India - an approximately 1000 strong employee global outsourcing department for the Information Technology business unit of Verizon. Lead sixteen human resources professionals in developing and implementing human resource systems that are culturally and legally compliant with Indian practices with an emphasis on HR services delivery and customer orientation.

Human Resources Manager, Information Technology (1998-2003 1998-1999 as a contractor)

Manage the Verizon Human Resources department of a 10000 employee information technology division of exempt, non-exempt, and union employees.

Lead eight professionals to achieve the strategic HR and OD goals of the division.

Partner with COE and business leaders to implement a compensation program that rewarded technical growth resulting in lowering attrition from 15% to 7%.

Manage performance management initiative with increased performance results and decreased employee grievances. Appeals were reduced by more than 50% from 1997-1999.

Mnemonic Systems Inc., Senior Human Resources Generalist Washington, DC 1996 - 1998

Carr Goodson Lee and Warner, Human Resources Manager, Washington, D.C 1993 – 1996

Software A.G. North America, Human Resources Generalist, Reston, VA 1991 - 1993


M.A., Human Resources Management; Organizational Development concentration, Marymount University, Arlington, VA

B.A., Political Science, Bowling Green State University, Bowling Green, OH

Certifications, Professional Affiliations and Memberships

Certified Korn Ferry Voices 360 coach and instructor

Certificate in Strategic Workforce Planning, Human Capital Institute


Society for Human Resources Management

Old Dominion Boat Club Member and Active Member of the Social Committee

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