Brian D. Klar
WEIRTON, WV *****
Desktop Support Specialist/Analyst August 2018 - October 2018
Dicks Sporting Goods c/o TEKSystems - Pittsburgh, PA
Assist with POS migration
Assist with Windows XP to Windows 7 migration
Data backup and restore
Desktop Support Specialist/Analyst January 2018 – March 2018
FedEx c/o Tek Connexion - Pittsburgh, PA
Image new systems to deploy nationwide for migration from Windows XP to Windows 7
Remotely backup data from current PC, after field tech installation, reinstall data and files
Configure newly installed system for use. i.e. Printer reinstallation
Maintain Active Directory for computer accounts
Create scripts to lessen system time needed for pre field installation
Provide technical assistance to other team members as needed
System Administrator A/V February 2016 – June 2017
CSRA Corporation - Stuttgart, Germany
Support of user Windows 7, 8, 10 systems, thin client and PC format on multiple enclaves via phone
email, assigned tickets, and deskside. Escalate if needed
Migrate PC’s from Windows 7 to Windows 8, or 10
Software support of many Microsoft applications, and other vendors, some proprietary
Support of peripheral devices. i.e. printers, plotters, multi-function devices
Support network connectivity, copper and fiber
General telephone support
Maintain DNS, DHCP for print devices and computers
Create, delete, maintain Print queues
Simple Cisco switch configuration and activate/deactivate ports
Responsible for organizational moves
Maintain and/or modify user/computer/peripheral management via Active Directory
Key and rekey of Secure phones
Conference room scheduling and conference support
VTC scheduling and conference support
VTC system maintenance, troubleshoot and resolve system issues
Work with other organizations to provide successful higher level conferences
Design a solution for a long term special event
Research and recommend solutions for projects
Life cycle management
Asset management / inventory
Respond to tickets via Remedy system
Support of users from Executive level (Generals) downward.
Network Administrator November 2015 – January 2016
Harris Corporation - Dayton, OH
Server build and support of a network of physical and virtual servers at Wright-Patterson AFB.
Given the task of building a Mcafee EPO (HBSS) server to enforce policies to the workstations
following prescribed DISA guidelines
Resolve other computer vulnerabilities to satisfy DISA STIG requirements.
Maintain Active Directory. Cleanup the old item.
Responsible for backups of servers.
Responsible for cross domain transfer of data.
Desktop support. Imaging or reimaging of workstations.
Print server management, to include creating and maintaining of print queues.
Information Assurance Officer.
Bring forth suggestions of how to make some tasks simpler by automating them.
Computer Support Tech September 2015 – November 2015
Arcelor Mittal c/o Mastech, - Weirton, WV
Hardware/software support to users via phone, remote session, and/or deskside support
Provide above support to local site as well as remote sites.
Printer support. Escalate to third party vendor if necessary
Attend weekly Skype meetings
Support of higher level executives and below
CSA/Desktop Support/Server support/administrator March 2014 – September 2015
Ohio County Schools - Wheeling WV
Respond to users’ hw (hardware) and sw (software) requests or issues
Resolve user issues via email, phone, remote session, or deskside using approved tools
Create and maintain accounts within Active Directory (AD)
Create/maintain print queues for print devices
Life cycle replacements, moves, relocating offices, etc.
Assist team members in any project task needed
recently relocating schools computer hw and sw to a new consolidated school, as well as new setups for offices and conference rooms
Focal person for VTC systems (desktop and conference room) as well as webcams and similar
Responsible for creating, implementing, and executing a procedure to migrate all XP machines to Windows 7 Professional via network, or deskside imaging
Responsible for creating and implementing a plan of Windows server (2003/2008R2) patching and updating of all computer systems using approved tools
Install software, patches and updates via batch files
Maintain a tracking of all tickets via proprietary application
Maintain a good rapport with POC’s and users at each location
Respond to Break-Fix/Change requests in a timely manner
Complete other tasks as required
VTC Admin/Customer System Administrtor August 2012 – February 2014
European Command, C/O Vykin Corporation - Stuttgart Germany
Focal person for VTC Administration for EUCOM HQ building. Schedule, monitor and troubleshoot conferences and equipment
User support via telephone, remote control, or desk side via Remedy Ticketing system. Windows 7 and Windows 8 systems.
Appointed SPOC (single point of contact) of executive level persons (Generals) and below within the Commanders offices
Resolve user issues, hardware or software, documenting resolution process.
Install hardware/software via prescribed policies/procedures.
Research user issues which had no existing remedy, troubleshoot to root cause, test, document, and apply resolutions.
Printer administration – Create/manage print queues, installation and troubleshooting of print devices
Use Active Directory to create and /or modify accounts and other usual account management.
Windows 7 refresh and PC life-cycle replacement
Tech Analyst II November 2011 – June 2012
The Children’s Institute - Pittsburgh, PA
Windows Server 2000, 2003, 2008, and Server 2008 R2 administration, software updates, system patches, system builds, configuration and monitoring some GPO maintenance.
Member of the Windows 7 migration team
Security Baseline analysis, and mitigation/resolution
User support both deskside and remote of Windows XP and Windows 7 systems
Printer Network and personal setup and maintenance
Helpdesk representative for several hundred users
User/group maintenance via AD 2003/2008
Research, evaluate, recommend new or improved software packages
Maintained, scheduled and established IP/ISDN connections for the VTC system.
Member of evaluation team for new site-wide products
Create system and procedural documentation
Maintain/modify daily Server backups via ArcServe
Train users on usage of different technology peripherals of both software and hardware
Avaya phone system administrator, also wiring new connections from phone to punch-down block
Sophos Endpoint Protection and Sophos Safeguard administration
iPhone configuration and management
VTC Manager/ Engineering Specialist III June 2010 – August 2011
CSI, Dayton, Ohio – Wright-Patterson AFB (ASC)
Responsible for all Video Tele-Conferencing (VTC) operations, classified and unclassified across different networks. IP and ISDN
Schedule and monitor locally scheduled audio and video conferences via Accord MGC-100, 50, and 25 bridge
Monthly metrics reporting of all VTC/Audio conferences handled to include the utilization or underutilization of VTC systems, and in cases AV conference rooms in general
Use of various software collaboration tools. i.e. Adobe Connect
Schedule/monitor VTC as well as Audio conferences classified and unclassified
Schedule outside contractors for system updates/installation/service
Perform routine maintenance on all equipment in VTC/Audio conference rooms
Responsible for evaluating all rooms, and recommend an implementation plan to redesign for current
and future technologies
Maintain DISA certification for all conference rooms and bridge (Multipoint Control Unit) via base
provided IA guidelines
Obtain comparative bids from vendors in order to determine the best value/price.
VTC Manager March 2010 – June 2010
Eyatek, Columbus, Ohio – DLA
Obtain current VTC capabilities and design upgrades, then obtain quotes and submit recommendations for upgrades for the rooms to current and future technology.
VTC Facilitator for both classified and non-classified conferences
Maintain all equipment in VTC/AV rooms. Working with third party vendors when needed.
Work incidents via BMC Remedy system
Functional System Administrator II May 2009 – March 2010
CSD, Dayton, Ohio – Wright-Patterson AFB
Enterprise team member that managed and assisted a large mixed IT server infrastructure (Windows, Unix and Linux)
Apply patches as needed and per government TCNO directives.
Install and configure Solaris on SPARC based machines.
Assist in determining if UNIX/Linux machines may be either virtualized, or moved to a Windows platform
Worked on baseline project to bring all UNIX machines up to a common standard without disrupting data and minimizing downtime.
Implemented an update server for UNIX platform machines.
Run System Readiness Review (SRR) and obtain/retain C&A approval for UNIX machines.
Ensure information security/assurance policies and principles are an integral element of the operating systems.
User, group and account maintenance using Active Directory (AD), System Center Configuration Center (SCCM), Argent Agent, Remote Desktop, Dameware, Directory & Resource Administration (DRA), and other approved Commercial Off The Shelf Software (COTS) and Government Off The Shelf Software (GOTS) applications.
Work with other departments to test, schedule, monitor, and participate in the installation of all other software, updates, and upgrades.
Deploy, patch, maintain and troubleshoot desktop, laptop and server operating systems
Maintain weekly and monthly UNIX backups.
Take 24/7 on call duties as per rotation.
Resolve user hardware /software issues through BMC (Remedy) tickets, using Remote desktop tools, or in person. Support ranging from printer support to account and group resolutions.
Hardware/OS/application implementation, upgrades, and support.
Print Server Migration lead for Windows Server 2008R2 and Windows 7 migration team as well.
Reviewed technical solutions and identified technical concerns or issues.
Recommended changes in work processes to improve efficiency.
Usage of Active Directory for user/group maintenance.
System Administrator November 2008 – May 2009
CSC, Clarksburg, WV – DOD Biometrics
Manage, deploy, integrate, remediate/fix, maintain, patch and troubleshoot Windows desktop and Windows Server and Linux Server (Redhat) systems.
Deploy, patch, maintain and troubleshoot desktop, laptop and server operating systems.
NIPR/SIPR account maintenance via Active Directory, and approved web based tools.
NIPR/SIPR deployment, configuration, and support
In/Out processing of users / creating/modifying/deleting user accounts.
IA scans of all media, entering site
VTC SME Admin for secure and non-secure sessions.
24x7 Help desk agent
Analyzed installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization’s business requirements.
Recommended changes in work processes to improve efficiency
Implemented a reimaging procedure utilizing Clonezilla
24x7 on call
Communications Engineer March 2008 – November 2008
EDS, Fayetteville, NC – Fort Bragg
As a member of Team EITC development of whitepapers associated with video conferencing, streaming video, data collaboration and any others subject matter I may have pertinent background within
To obtain from Ft. Bragg and other facilities requirements for future
Video Conferencing needs, or upgrades, and set a standard baseline for all conferencing needs by abiding by current DOD, JITC and other guidelines.
To assist with VTC facilitation of HQ building
Recommend changes in work processes to improve efficiency
Member of the COOP Team
Network Engineer June 2006 – March 2008
Criticom, Columbus, Ohio- DISA DSCC
DISA DVS-II SME Video Engineer servicing the Eastern U.S. Audio/Video connections
Configure, maintain, key and re-key KIV-7M crypto units
Monitor all systems for reliability
Cisco/Radvision VOIP Technology utilizing PRI Gateway, Serial Gateway
Multipoint Control Unit (MCU), and EMP's.
Installation and configuration of Adtran Atlas IMUX units
System Administrator for 34 Microsoft Windows 2000 and 2003
Servers, as well as 2 Citrix servers, also 2 UNIX servers. To include troubleshooting, event
log monitoring/auditing, maintenance via Remote Desktop, and system updates.
Responsible for all RMA items for replacement
Use Active Directory to maintain users and groups
POC for all PRI video circuits, as well as all data circuits, and troubleshoot
same with DISA NOC for site.
The running of the DISA Gold Disk, and resolve or mitigation of findings
Configuration and use of Polycom and Tandberg IP VTC test endpoints
Recommend changes in work processes to improve efficiency
Troubleshoot, and modify internal CAT5 connections
Manage, deploy, integrate, remediate/fix, maintain, patch and troubleshoot systems
Robotics Engineering 1991-1992
M.S.T.I, Pittsburgh, Pennsylvania
Electronics/Electrical Engineering 1981-1982
Jefferson Technical Institute, Steubenville, Ohio
Tandberg TMS Specialization
Tandberg Certified Technical Associate
MS Windows 98-Win10
MS Server NT - 2016
Sun Solaris 8, 9 & 10
Redhat EL AS
Tandberg Desktop and room Systems