BRIAN P. CLIFFORD

** **** *****, ******* ** *****

(h) 781-***-****, (c) 617-***-****

ac7o1b@r.postjobfree.com

EXPERIENCE

May 2012 – September 2018

York Insurance – Quincy MA

Senior Collection Specialist

• Furnishing past-due invoices and/or backup to customers in a timely manner

• Collections of past-due invoices

• Answering customer questions/emails in a timely manner

• Work with LS Marketing/Sales department for assistance in collections

• Achieve department past-due, over 90 and over 365 day goals

• Maintain customer documentation using Excel and Great Plains

June 2006 – December 2011

One Beacon Insurance Company, Canton MA

Senior Account Collection Assistant

• Achieve a 1.0% or less 90 day effective Agency Bill Statutory Overdue receivable result

• Achieve a 1.75% or less 60 day Agency Bill collection effectiveness result

• Reduce and maintain aged items over 4 months to 1.5% or less of assigned receivables

• Adherence to Premium Accounting Procedures, Performance Matrix and full compliance with OBI Settlement and Write-off Procedures

• Prepare and submit individual monthly status report by the third business day of each month

October 2005 – May 2006

Robert Reiser & Company, Inc., Canton MA

Credit and Collections Specialist

• Establish and maintain customer credit for international supplier of food processing and packaging equipment

• Research, analyze, diagnose and resolve credit and collections issues through verbal and written communication

• Influence collections with strong negotiation skills and solid working relationships with sales, service and accounting departments

June 2002 – September 2005

TYCO ADHESIVES, Franklin MA

Credit Analyst

• Manage the collections of 425 accounts with a portfolio worth 9 million

• Resolve past due accounts with daily collection calls and monitor orders to be released day-to-day

• Facilitate control of short pays, shortages and various issues with customer support

• File claims with Freight Carriers for repayment of shortages

• Track and review all deductions and resolve to a zero balance

September 1999 – June 2002

CORPORATE SOFTWARE, Norwood MA

Collections Representative

• Management of $31M of Fortune 500 accounts

• Identification and resolution of past due balances and maintain monthly goal involving three account ledgers

• Highly effective verbal and written communication skills using MS Office Products and SAP

September 1995 – September 1999

ENTEX INFORMATION SERVICES, Canton MA

Senior Collection Specialist

• Management of $18 million of receivables for the National Account group

• Forecast weekly and monthly payments of accounts

• Daily follow-up of all delinquent accounts with customers and account managers

EDUCATION

UNIVERSITY OF MASSACHUSETTS, AMHERST: Graduate 1983 B.A. Communications

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