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Senior Scrum Master, Agile Coach

Miami, FL
November 14, 2018

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Jose Carranza, 305-***-**** cell

Executive Summary

Agile practitioner for 7 years: Scrum Master (5), Agile Coach (2)

Project manager for 15 years: leading enterprise-level software and operational projects

Lean consultant for 5 years: Kaizen, Kanban, 5S, U-shaped cells, 7 wastes, just-in-time

Instructor for 4 years: teaching Agile, project management, business analysis and lean six sigma

Broad industry experience: Insurance, Healthcare, Travel, Logistics, Manufacturing, Utilities

Multi-cultural: worked in 18 countries and 15 States; Spanish (fluent), French (advanced)

Certifications and Education


Certified ScrumMaster, #730775

SAFe® 4.5 SA

SAFe Agilist #168*****-****

SAFe® 4.5 SSM

Certified ScrumMaster #299*****-****

SAFe® 4.5 POPM

Certified Product Owner #216*****-****


Agile Certified Practitioner, #1603950


Project Management Professional, #1557918


Professional in Business Analysis, #1762060

Green Belt

Lean Six Sigma, Florida Atlantic University


University of Florida


Electrical Engineering, University of New Orleans


Tools: Jira, TFS, Confluence, MS Projects, Daptiv, Visio, Lucid Charts Sharepoint;

Platforms: Java and .Net; DevOps: GitHub, SonarQube, Maven, Artifactory, Jenkins, Ansible, Docker


Senior Scrum Master, Agile Coach

Assurant Insurance

9/18 to present

Senior Scrum Master:

Lead 3 new beginner-level Agile teams throughout the entire Software Development lifecycle to enhance enterprise applications for the fast growing rental housing insurance business unit serving multi-family housing property management companies (PMC) and individual renters.

Scrum team of 4 (1 BA, 2 Dev, 1QA) enhancing insurance compliance tracking software

Scrum team of 5 (1 BA, 3 Dev, 1 QA) enhancing insurance policy management software

Scrumban/Kanban team of 7 (4 BA, 1 Dev, 2 QA) integrating new PMC’s into our Policy, Billing, Tracking, and Claims systems which involves both system configurations (BA) and software enhancements (Dev)

Collaborate with 3 Product Owners, and 9 external groupsthat are part of the business process. Extensive use of MS Team Foundation Server 2015. Currently, migrating to MS Azure Devops.

Agile Coach

Collaborate with PO and management to develop and deliver on an Agile transformation

Coach team members and influence management to mature team and increase executive support

Conduct Agile training to management and team members

Work closely with Enterprise Agile PMO to align with ongoing transformation efforts

Adjust standard Scrum and Scrumban practices in order to align with the workflow dynamics as well as company culture

Senior Scrum Master, Agile Coach

Royal Caribbean Cruise Lines

3/18 to 8/18

Senior Scrum Master:

Responsible for ecommerce program consisting of SDLC projects to enhance Royal's cruise website. Guided three scrum masters with teams of 8 to 12

Ensured collaboration and coordination between teams, participated in team-level Scrum ceremonies and facilitated program-level ceremonies, including grooming the program backlog

Agile Coach

Worked with management to expand and mature Agile practices throughout the department.

Conducted training sessions for technical and non-technical staff and managers. Reviewed and improved Agile practices: lengthened sprint duration from 2 to 3 weeks and established a bi-monthly innovation and planning sprint that was needed for: research, training, reducing technical debt, doing a system retrospective, and planning for the next program increment.

Agile Consultant

Spirit Airlines

11/17 to 2/18

Contracted to work with management on developing an IT organizational change initiative toward Agile.

Conducted assessment of project management practices and team dynamics, including understanding leadership objectives, company culture, and current IT practices

Crafted a hybrid Agile/Waterfall methodology aligned with both the Scrum Alliance and PMI guidelines, and guided management in creating a customized Waterfall to Agile roadmap

Conducted basic Agile training for staff and management

Scrum Master, Chief Scrum Master, Agile Coach

Carnival Cruise Lines

8/15 to 10/17

Worked on Carnival’s $200+ million OCEAN Medallion digital transformational project, to revolutionize passenger cruise experience from initial cruise selection, to on-ship, on-shore, and post-cruise phases.

Assigned to work on the Booking feature of the “Cruise Browsing, Booking, and Readiness” product.

Scrum Master

Facilitated Scrum team of 10 in the Agile process, including: doing backlog grooming, sprint planning, daily standups, removing impediments, velocity and status reporting, sprint demos and retrospectives

Collaborated with DevOps on Continuous Integration, and with Release manager, for deployments

Reported to Chief Scrum Master and participated in Scrum of Scrum meetings, program increment planning, system demos, and program retrospective

Chief Scrum Master (multi-team)

Promoted to lead 3 Agile teams responsible for the “Cruise Browsing, Booking, and Readiness” product

Worked with Scrum Masters, facilitated Scrum of Scrum meetings, addressed impediments, and fostered collaboration to ensure successful delivery pipeline

Participated in Program Increment planning, program backlog grooming, system demos and program retrospectives

Worked with System Architecture/Engineering team, Product team, Business Owners, and a continuous delivery pipeline ensured aligned with product vision to ensure a smooth delivery of the project’s products

Launched a Kanban team of 6 to support production and the architectural runway. Kanban board included the team backlog, four workflow states with WIP limits, and work items, i.e. enabler user stories, bugs, and tasks

Agile Coach

Promoted to Agile coach and worked with Enterprise Agile coach to: ensure compliance with Agile practices, help teams become more autonomous, resourceful, and successful

Coached using a discovery-based approach consisting of questions to guide teams to a resolution

Conducted intermediate training on scaling Agile using SAFe methodology

Agile and Project Management Instructor

Florida Atlantic University

6/14 to 7/15

Taught PMI-ACP® agile certification courses as well as, Lean Six Sigma, PMI- PMP®, and business analysis (PMI-PBA®) to working professionals thru the office of Continuing Education

Developed Agile curriculum and led several on-site workshops for companies starting the Agile Journey

Scrum Master

ADP TotalSource (Medical Benefits)

9/13 to 5/14

Facilitated Agile team in large project to upgrade ADP’s Web-based health insurance management system to comply with the Affordable Care Act (Obamacare)

Used Agile throughout the SDLC and release deployment cycle. Routine activities included backlog grooming, sprint planning, daily scrums, tracking progress using burn-down chart, sprint demos, release planning, bug triage, and release deployment

Scrum Master

AvMed Health Plans

4/13 to 8/13

Facilitated 1 of 3 Scrum teams to replace the legacy CRM system with Oracle Siebel

Worked extensively with product owners to understand requirements and build a product backlog

Guided team thru Agile ceremonies, addressed impediments, and improved morale

Coordinated with DevOps to ensure release candidates were deployed successfully

Junior Scrum Master

Leon Medical Centers

3/12 to 3/13

Learned Agile, became internal champion of change, and started pilot Agile projects to gain adoption; first by technical personnel and then by management

Sample Agile projects included: ERM version upgrade, EMR infrastructure upgrade, HIE interfaces between EMR and pharmacy and dental applications

Lean Transformation Consultant

Argo Management Consulting

11/09 to 2/12

With team of consultants, worked on Lean transformations in manufacturing and logistics companies in US, Europe, and Latin America, which included: evaluating business and manufacturing operations, identifying and quantifying waste, training and leading Kaizen teams to implement changes, and quantifying benefits

Used Lean manufacturing techniques: one-piece flow, just-in-time, U-shaped cells, Kanban, and 5S as well as Six Sigma (defect reduction, process stabilization, cycle-time reduction, etc.) using DMAIC methodology

Infrastructure Project Manager

Telefonica USA

9/08 to 10/09

Worked on multiple projects related to Data Center hosting and managed services including: cage and UPS power provisioning, server and hardware hosting, network and carrier circuits, database backups, monitoring and first-level support for small and large companies.

Project Manager and Sales Engineer

VERITAS / Symantec Software

4/01 to 8/08

Supported sales by showcasing application performance monitoring tool benefits to potential buyers. Conducted proof-of-concepts, analyzed operational info collected, identified bottlenecks and improvement opportunities. Traveled extensively to client locations in North and South America.

PMI South Florida Chapter, Volunteer

President-Elect (2018) and VP of Education (2016 – 2017)

Coordinate volunteers to run professional development activities, webinars, and conferences.

Develop relationships with company PMO directors, managers of business analysts, and recruiting companies.

Teach certification courses: PMI-ACP®, PMP®, PMI-PBA® on weekends

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