Overall Summary: Mr. Kozak has ** years of experience in leading large national IT Enterprise projects, specializing in diverse security, technical leadership, program delivery, and data center operations. Within these 12 years, four years was involved with telecom. Mr. Kozak is proficient in ServiceNow and in Remedy. Mr. Kozak understands the key ITIL processes established in a data center and the programs that emanate from those processes. Mr. Kozak is thoroughly skilled in Federal data centers. Mr. Kozak is successful in leading, contributing, collaborating, communicating, documenting and delivering results.
Summary of Qualifications
Designed Project Management Professional - PMP #1198923 – expires 7/21/21
Experience with diverse security protection, including Endpoint protection, Firewall, Cloud, Digital and hardening procedures to prevent hacking. Also include active work with Department of Défense (Classified) Cybersecurity initiatives
Led and project manged a 480-person team that provided leadership and operational support for the United States Department of Education. Project Managed subcontracts such as IBM, Akamai, Accenture and General Dynamics Information Technology. Datacenter supported >50,000 users per hour, 24x7x365. This data center is one of the US Government’s largest data centers.
Very heavy experience in waterfall PM at State and Federal Government. Used waterfall techniques for 90% of FAFSA. Also heavily used waterfall techniques for States of Texas, and Oklahoma.
RMA experience at IBM and other companies. Set up depots for RMAs for returns of product and/or repair of product around the world.
Managed delivery teams with network infrastructure and cloud hosting for websites and application system services, including network, datacenter, storage and virtualization.
Lead, project managed and implemented significant data center changes for Bank of America, utilizing Remedy 9 and Remedy 10
Skilled with Configuration Management Data Bases (CMDBs), ITIL processes, ticketing, service desk operations, and SLA delivery to customers
Maintained and built a third-party data library for the use of the United States Government. This library is a key part of US Department of Education.
Implemented, drove and project managed certain aspects of the Service Now Transition from Fujitsu to HCL. This was a very significant piece leading to a successful ServiceNow implementation
Technical Skills
Avaya/Lucent/Cisco VoIP Telephony (2 years)
Cisco Unified Communication (2 years)
Server Upgrades (2 years)
CRM familiarity
Middleware (Wyle) Migrations and Changes (5 years)
ITIL Process Implementation (1 year)
ServiceNow Implementation (1 year)
Cybersecurity Initiatives, including anti-virus, end-point protection, Malware. Also cloud security including hardening rules (5 years)
REMEDY Implementation (3 years)
Mainframe (MIPS) quote understanding (4 years)
Data Migration (3 years)
Significant Excel Usage including VLOOKUP and Pivot tables
Data Center Moves (5 years)
Certifications
PMP #1198923 – expires 7/21/21
ITIL Foundations -- 2012
Education
Bachelor of Science, Engineering, United States Naval Academy
Masters Certificate in Project Management, George Washington University
MBA, Nichols College
Relevant Professional Experience
Blue Cross Blue Shield of NC 1/2018 – 8/2018
Senior IT Program Manager
Work as a Program Manager delivering operational support and technical support for Service Transition from Fujitsu to HCL. Worked in a team driving this transition to immediate change to ServiceNow ITIL Transition.
Transitioned key batch ticketing processes from Fujitsu to ServiceNow for bring up in as short a time as possible. It was important to keep batch processes automated and not be worked manually by the Service Desk
Helped design new services and drove change from Vendor #1 (Fujitsu) to vendor #2 HCL. Drove key ITIL processes like Release Management, Change Management, Hardware asset Management and more be agreed upon and signed off by both HCL and BCBS. Once a process is signed off, it becomes permanent for SLAs.
Managed automated processes, batch processes, and delivered results of each
Implemented eBonding for completion of automated tickets
Automated as many manual processes as possible for immediate presentation to the Service Desk
Utilized bonding initiatives to automate formerly tickets that requires manual manipulation. Examples are Password Reset and new activation of a Service.
Managed all companies’ daily meetings to ensure agreed upon progress was being made to MS Project schedule
Presented Progress of implementation to management on a regular basis and drove new processes like Change, Release, and many more
Implemented data center self-repair tools throughout all BCBS. Name of the tool is iAutomate
Drove completion of a new password reset program for all employees, vendors, and contractors, at BCBS
Negotiated and made changes at 0300 window for implementation of Facets password changes, and for other changes as necessary
Provided support for management throughout all these evolutions, while management was working on other tasks
Served as a ServiceNow Evangelist.
Documented, recorded and presented findings in an easy to follow format used by HCL and BCBS.
Documented, recorded and reported on incident/problem/change management along with the standardization of processes that did use tools like Hardware Asset Management and did use CMDB manipulation as part of the process
Maintained a schedule for all system updates in Dev/Prod. Received change approval weeks in advance
Communicated throughout BCBS to provide video, data sheets, and up to the minute information on changes
Credit Suisse, 12/2016 – 12/2017
Senior IT Program Manager
Primarily responsible for the administration, life-cycle management, and completion of Comprehensive Capital and Analysis Review (9q & 14Q Reports). CCAR is made up of many critical reports and is considered so important to the Federal Government that the CCAR report serves as a “Health of the Bank “report to the Securities and Exchange Commission. Data is gathered from around the world and is compiled and then sent to NYC for final review and submission.
Drove worldwide teams on United States Regulatory (Dodd Frank) 14Q and 9Q runs for the United States Government. Daily, worked with Singapore, India, Switzerland, London and New York to prepare reports
Developed new processes to stop time local equality issues. Switzerland for a time was the only center that could make key changes. That could necessitate an all night North American hold. After process, all teams on an equal footing
Worked with teams to manage to US Government Cybersecurity rules and initiatives driven by the US Security and Exchanges Commission. Important to be sure that banks were emulating SEC required standards. ensuring that proper financial disclosures were being made in an appropriate 14Q CCAR reporting environment
Led teams and reported 9Q and 14Q performance on a twice daily call to New York leadership
Implemented procedures that required use of analysts, programmers, engineers, stakeholders, and more
Leading teams and managing key players (analyst, programmers, customers, engineers, stakeholders, and management).
Qualified pre and post production data to ensure accuracy before final delivery prior to US Government
Drove solutions to Tier 1, Tier2, and Tier 3 tickets. Worked with Service Desk to ensure that all tickets were satisfied per SLA
Complexity of the worldwide runs often required significant weekend and overnight work to ensure run was ready in the morning
Managed very large international teams to ensure accuracy and availability of runs
Responsible for standardizing change management for all regulatory runs. Worked and provided precise coordination between US, Poland, UK, India and Singapore teams
Utilized Agile and Software Development Life Cycle (SDLC) to focus on project deliverables
TierPoint, Raleigh NC 06/2016 – 12/2016
Senior IT Program Manager
Provided support to upgrade TierPoint servers and data centers to the TierPoint Cloud. Started Fiber transition at selected data centers for new customers.
Provided data center support for required transitions including fiber, firewall upgrades, and /or build out of totally new spaces for customers
Moved and/or migrated equipment/customers into new spaces within data centers or migrated to brand new data centers
Key responsibility at executive level for program accuracy, P&L, and moves of key equipment
Managed key third party vendors in co-location, install, removal, and data center transformation.
Responsible for data center moves, Data Center migrations and new data efforts at Datacenters across the United States
Worked with project teams to design new data centers in St. Louis and in Seattle
Responsible for daily communication for issues logs, action items, risks logs, and status reports to stakeholders and team members
Liaised cross-functional, international and multi-disciplinary teams to meet project scope on time and within budget
Drove all changes and change management at Senior levels
Manage large internal teams and drive completely new data centers
Worked on Disaster Recovery services for all 34 data centers
Helped design and move new data centers in Dallas and in Seattle
Interfaced with key executives to enhance existing data centers with enhanced backup solutions in HW and in SW
Cisco- Bank of America and State on NC
Raleigh, NC 05/2014 – 06/2016
Senior IT Program Manager
Program Manager responsible for Configuration Management Data Base and for all changes emanating from CMDB. Managed all performance testing for Bank and Cisco and presented results on a weekly basis to very senior Cisco and Bank of America Management. Led several teams throughout these projects.
Implemented unified communications solutions for Cisco and some bank employees as part to the overall Bank of America Contract
Drove delivery teams to deliver “lift and shift” delivery support on Bank of American network in transition from HPE.
Implemented Unified Communications on a project to support the North Carolina Superior Court System
Conducted risk assessments for cybersecurity initiatives within the Bank’s CMBD
Uploaded project phase gate review required documentation in the Project documentation or signed off exceptions from Line of Business to SharePoint sites
Managed CMDB and Remedy Changes from Cisco to Bank and from Bank to Cisco
Drove tools and reported on tools for Bank of America. Tools were performance related tools to monitor performance against SLAa
Responsible for all CMDB activities at the executive level
Used Waterfall techniques to ensure that CMDB and NNMI were completely finished prior to moving to next iteration. Waterfall is in ideal technique for CMDB.
Completely responsible for tools, firewalls, and CMDB
Uploaded project phase gate review required documentation in the Project documentation or signed off exceptions from Line of Business to SharePoint sites
Managed cross platform support services teams for Software Packaging, Image and Patch Management, and antivirus and malware support.
Drove all changes using ticketing and processes using BMC Remedy
Managed Key Accounts like State of North Carolina IT, Administration of the Courts and more to be drive major Cisco proposals for new datacenter designs
Facilitate and formulate the project scope objectives. Implement Cisco IP telephony solutions and project plans thru implementation of Cisco Unified Communication applications including Cisco Call Manager, Unity Voice Mail
Helped organize Splunk standardized tool kits.
Worked with BofA to design Splunk Coordinated dashboard and to agree on Splunk data retention policies.
Worked heavily on firewall changes and advanced firewalls with BofA senior leadership. Also implemented BMC CMDB Cyber Security initiatives including BMC AR System Security and Mid-Tier Security including XSS and another encryption security
Fujitsu, Inc. 12/2013 – 05/2014
Senior Program Manager
Durham, NC
Lead Project manager responsible for moving and migrating Blue Cross Blue Shield data centers in Chapel Hill NC, and in Winston-Salem, NC. Moved two datacenters with zero deficiencies. Also, managed application migrations including Oracle 10.
Moved two very large datacenters from Chapel Hill/Winston-Salem, NC to Dallas Texas. Move and bring up were completely on time
Manage software and infrastructure for Blue Cross Blue Shield of North Carolina (Senior Market)
Develop data center and DR (disaster recovery) moves in support of BCBS
Managed significant deliverables including client interface and proposal development
Lead large cross-functional teams of Fujitsu, BCBS and third-party vendors like BMC, Oracle, Red Hat and others
Used Clarity within the organization to highlight key projects
Iron Data 07/2013 – 11/2013
Senior Program Manager
Managed portal development for three state governments. Worked with states to determine requirements and to begin to deliver initial competencies. Contracts were not obtained by Iron Data. Iron Data is now defunct.
Managed SDLC and Agile software development for states of Rhode Island, Oklahoma, and Colorado
Ensured technical team understanding of documentation and expectations
Developed, Presented, And Defended Program Budget & Schedule as Defined & Tracked
Developed Portal solutions for DMV and Real Estate licensing applications
Managed significant deliverables including client interface and proposal development
Dell Federal Systems 09/2010 – 07/2013
Senior Operations Program Manager (FAFSA)
Senior Program Manager responsible for one of US Government’s largest websites. Program managed and drove change management, cyber security, mainframe upgrades, software library, and a great deal more. Given the size of the project Mr. Kozak daily worked with key managers at Dell and at the United States Government.
Drove process, quality and deploy extremely large Free Application for Federal Student Aid (FAFSA)program on schedule with no defects through the practice of PMI methodologies; use Microsoft Project and Office as tools, with a strong knowledge of SharePoint, Citrix and mainframe applications.
Managed a total of 400 people on this program. Initiated rollout of new enterprise software solution for sales reporting and software licensing.
The entire project was managed using strict Waterfall techniques to arrive at annual solution for FAFSA. Using waterfall allowed for strict state gate reviews to absolutely prevent the project moving forward until the prior step is completed.
Responsible for all data management services including CMDB installation of CMDB, and data management services for the United States Department of Education.
Managed significant data center deliverables including Mainframe and Server operations and network compliance
Oversaw risk remediation activities for multiple servers in several locations
Developed process documents to ensure policy, standards, and procedures were memorialized in a new enterprise environment.
Led major teams in UNIX/Linux/Virtualization/Network Individuals
Managed major firewall initiatives (proxy and others), endpoint protection, and threat elimination. Implemented Department of Defense (TS) Harden rules to deflect and defeat hacking and malware attempts
Defined project requirements by identifying project milestones, phases, and elements; forming project team establishing project budget
Drove communications between Senior Individuals at US Dept. of Education and executives at Partner companies IBM, Accenture, and General Dynamics
Responsible for 3400 servers, 2 mainframes, and thousands of desktops/laptops
Spearheaded cross-functional initiative to achieve significant growth in OS, including UNIX/Linux, Oracle, Sybase, Red Hat and more. Used Agile techniques to move quickly and decisively into new areas of software development
Drove cross-functional initiative to achieve crisp application development on all platforms
Worked directly with United States Department of Education and IBM, Accenture, General Dynamics to achieve data migration and ultimate success of FAFSA
IBM – Research Triangle, NC State of Texas and Oklahoma 02/2010 - 09/2010
Senior Project Manager
Senior Project Manger responsible for various projects at State of Texas Department of Public Safety. Along with implementing telecommunications, Mr. Kozak implemented numerous IT projects for the Department of Public Safety – Bureau of Prisons.
Managed oversight of the implementation of IT for the State of Texas Department of Public Safety
Worked with Avaya with State of Texas implementing Avaya products
Lead large cross-functional international teams of IBM employees, contractors and subcontractors that operate with 27 State Agencies for licensing applications
Developed, enhanced and promoted internal project management processes, tools, templates, performance metrics and best practices
Implemented sound processes for: facilities construction, physical & virtual servers, Cisco /Avaya telephony, primary and backup data centers, terminal servers, help desk, backup/recovery, disaster recovery, midrange, resources, and processes
Provided regular program and projects status to clients on projects progress, budget, variance and KPI in appropriate formats
FCI Corporation – Falls Church, VA 01/2009 - 01/2010
Senior Program Manager
Program managed classified IT projects for United States Army. These IT projects emanated from the Pentagon and were for front line junior officers in Afghanistan. Mr. Kozak led a cross functional team made up of intra service, and intelligence personnel to deliver projects on time.
Developed, maintained and executed classified programs for the Defense Information Systems Agency (DISA) that was delivered to combat areas throughout the world.
With focus on Iraq and Afghanistan, provided guidance to Managers in Washington, Baghdad, and Kandahar, among other locations. Some classified work on substations.
Coordinated the development, approval and maintenance of the programs' work breakdown structure and contracting processes for gathering and analysis of earned value and other performance data.
Created functional and technical specification documents and templates and manage the project SharePoint site
Managed vendor relations, budgeting, and resource allocations
Led a cross-functional, international team made up of US Government employees, contractors, and subcontractors and drove these projects to successful completion.
Identified, quantified, and managed all project risks to maintain delivery dates within budgets.
Provided quarterly budget estimate and consolidate project data for program level reporting.
Worked to deliver outstanding forward combat data center performance under Federal regulations.
Managed application development. Applications include Outlook, Exchange, SharePoint and more.
Initiated rollout of new enterprise software solution for US Army and classified resources
IBM Lenovo – Research Triangle, NC 1/2004- 4/2009
Project Manager, Worldwide
Served as a Product Development Team lead (PDT). Responsible for driving a team from initial “back of an envelope idea” for a laptop to completion. Worked with and led cross functional team through gate reviews, financial reviews and more. Traveled and presented in Japan regularly. My x-Series laptop was the cover of Business Week magazine – 2/14/2009.
Responsible for development and introduction of x-Series laptop. X-Series is the highest end performance laptop in the IBM/Lenovo product suite
Managed international team in Japan/US/Scotland/China
Helped set up repair depots in Europe/Asia for RMAs for different types of products. Products include laptops, monitors, etc.
Travel of Israel on 4 occasions for various projects. One project is classified, the other projects were to set up server infrastructure at major Israeli companies. Travel within Israel to Tel Aviv, Jerusalem, and to Haifa.
Supported major customers and customer locations, becoming the entry-level low-cost leader in the marketplace
Managed projects inter-dependencies, resources, risks, budget to ensure meeting the defined metrics
Identified and selected staff; oversaw shipping function and product groups
Led a cross-functional, international team made up of employees, contractors, and subcontractors
Documented and managed key worldwide stakeholders. Provided worldwide support for key managers. Managed documents and communications worldwide