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Customer Service, Office Assistant

Eau Claire, WI
$10 - $12
November 11, 2018

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**** **** **** **

Eau Claire, WI *****

Mobile: 602-***-****

Angela Czech Email:

Work Experience

**/**** - **/**** ******** County Environmental Services Department - Phoenix Environmental Specialist Lead

Oversee the Field Operations for the On-Site Wastewater Treatment Program (OSWTP) and the Well Program. Supervise 6 or more field inspectors, co-supervise 6-8 plan reviewers and co-supervise 6-8 office personnel. Assist engineers with plan reviews. Meet with staff and management on a daily and weekly basis, as well as meet with engineers, homeowners and contractors as needed.

Duties to include hiring, training, coaching and counseling staff. Review paperwork and data entries. Evaluate and oversee day to day schedules and activities to include personnel evaluations and award nominations. Liaison for the IT Department regarding the OSWTP. This included troubleshooting computer problems for all staff, reporting problems to the IT Department and follow up on the status of said problems. Develop the EMS database system base program design and submit for updates as needed. Create and upkeep of program documents, handouts and websites.

Other duties were to manage the OSWTP vehicle fleet, tools and equipment, including office supplies, field tools and safety equipment. Process refund requests and resolve billing issues, participate in the development and rewrite of the Aquifer Protection Permit Rule relating to the OSWT facilities. Review, develop and rewrite the Standard Operating Procedures. Provide customer service support to include homeowners, designers, architects, builders, engineers, developers, installers, contractors, manufacturers and permit runners. I also worked with other agencies on a regular basis, including Arizona City, County and State agencies as well as the professors from the University of Wisconsin, Engineering Department. 12/1995 - 02/2000

Environmental Specialist Maricopa County Environmental Services Department - Phoenix Schedule and perform inspections for the OSWTP and Well Program. Duties included site and soil evaluations, private well site inspections, construction inspections, complaint investigations, citations and court duties as related. Business consultations and customer service help at the front counter as well as in the field. Design, draw and permit OSWT facilities. Data entry into the EMS and Access databases. Record searches. Train new inspectors and plan reviewers, including new engineers. Backup and support duties for the program supervisor and manager. Develop and maintain handouts. Review and give feedback regarding SOP’s. 06/1994 - 12/1995

Court Clerk Maricopa County - Northeast Justice Court, Phoenix Maintain documents and records for the Civil Traffic and Criminal Traffic Divisions. Backup the Felony, Domestic Violence and Real Estate Divisions. Take in and process complaints and other submittals. Take in fines. Schedule jurors. General customer service at the counter and over the phone. Issue marriage licenses. Bailiff duties at the side of the Judge in the courtroom; call the court to order, process paperwork, support for the Judge. Send out notices to other agencies regarding points on driver’s licenses. Process driving school completion notices. File management. Education

Phoenix Community College - Engineering, Architecture and General Studies 33 credits, no degree Glendale Community College - Business and General Studies 35 credits, no degree Paradise Valley Community College - Geology and General Studies 13 credits, no degree Professional Licenses, Certifications and Registrations NAWT Certification for the OSWT Plant Inspector License (expired) Arizona Real Estate License License (expired)

Arizona Life Insurance License License (expired)

Maricopa County Management Institute, Level 1 Certificate Site and Soil Evaluations for OSWT Systems in Arizona Certificate (3) Computer training in ACCESS, Excel, Internet Browsers and Outlook and Word Certificate Environmental Management System (EMS) Training Certificate Training in Permits Plus

Hazardous Materials Handling Training Certificate

Other Accomplishments

Member of Arizona Water and Pollution Control Association Expired Member of Women in Construction Association Expired 2000 Water and Waste Management Division Employee of the Year 2000 Environmental Services Department Employee of the Year 2001 Water and Waste Management Team of the Year

2006 Primerica Standard of Excellence Award

Other Experiences

*Superintendent Assistant for a construction superintendent. Put together estimates for all phases of construction. Hire contractors and personnel. Run the landscape division. Populate reports for ongoing activities including accounts receivable, insurance documents, contractor agreements and licensing.

*Dry Cleaning Clerk for a local dry cleaner. All phases except the actual running of the dry cleaning machine.

*Apprenticeships (partial) for plumbing, electrical and welding.

*Real Estate Agent focusing on Property Management

*Performed home maintenance on rental and sale properties including plumbing repairs, painting and minor electrical repairs. Pool clean up and repairs, roofing repair and replacement, evaporative cooler maintenance and repair.

*Leasing Agent for rental homes and apartments. Show Properties. Inspect all phases of move in and move outs. Complete maintenance and repair reports. Write up work orders. Process applications, appraise and evaluate properties and assist with bookkeeping.

*Owned and operated my own house cleaning, lawn maintenance and trash haul off business.

*Designed and drafted homes throughout Arizona

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