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Customer Service Part Time

Conway, South Carolina, United States
November 11, 2018

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Michelle Armstrong

**** ******** ** #*

Myrtle Beach, SC 20579

843-***-**** (Home)

207-***-**** (Cell)


Employer: Home Care Assistance-Pawley’s Island, SC (05/2017 - Present) Position: HCA Part Time. Phone: 843-***-**** Contact Person: Pat Gonzales, Duties: Provide clients with assistance in daily living activities; meal prep; moderate skilled services; and transportation to appointment.

Employer: Advantage Home Care-Portland, ME (04-2015) (04-2017) Position: HCA Part time. Phone: 207-***-**** Left Due to relocating to Myrtle Beach, SC. Contact Person: Diane Sears,Duties: Provide clients with assistance in daily living activities; meal prep; companionship and transportation to appointments.

Employer: State of Maine 1995-2015 Position: Program Specialist- Portland, ME Contact Person: Human Resources

Job Description: Receive, monitor, check accuracy, and aggregate information on children receiving publicly funded services. Oversee, review and approve Individual Planning Fund requests for the State. Determine eligibility for funding for children’s mental health support; adaptive equipment, parent trainings; treatment services; consultations and safety equipment. Document funding authorizations and inform parents and case managers of approval and denial decisions and document decisions in the EIS system within established timelines.

Track time sensitive information in data systems to stay in compliance with Federal and State laws. Provide referral information to agency providers, parents and community members interested in services.

Other major responsibilities include receiving and processing referrals, determining eligibility, and enrolling children into school-based section 28 programs. The (PS) enters assessment authorizations into the EIS system, and documents other detailed contact/outcome information discussed with family members, case managers, and service provider staff into EIS. The PS has significant interaction with parents, service providers, case managers, and colleagues and as representative of DHHS/OCFS, the PS is required to conduct themselves in a professional manner at all times and situations, utilizing appropriate customer service skills. The PS monitors wait lists for treatment programs for children, to assure that children receive case management services in a timely manner and according to established timelines. The PS is responsible to continue to develop knowledge of Maine care services, such as Section 28, 65, and 32 the Katie Beckett program and other OCFS programs, in order to inform parents, service providers, case managers and colleagues of eligibility criteria, the referral process and available services within the service of delivery system.

Position: Human Services Caseworker-Assessment & Case Carrying

Dates of Employment: (05-1999) (01-2007)

Job Description: Worked with families in compliance with Title 22 of Maine law.

This position required and included assessing safety, degree of jeopardy, client capabilities and family functioning of children whose safety was in jeopardy. Plans; facilitated Family Team Meetings; monitored children in foster care placements; provided client advocacy and development of natural and community resources and referrals for families in the reunification process with their children. Responsible for the interviewing of children and parents to determine if the intervention of safety plans were needed to protect children living in the home. Closely monitor the family in the home by performing well being checks and setting up appropriate treatment services for the family. Follow a case through the legal process until the child was deemed safe or needed permanent removal from the home for reasons of safety. Preparation of all required court documentation needed to be filed in order to bring closure to a case. Present legal testimony for court cases on behalf of the State of Maine to determine child safety in the home.

EMPLOYER: Long Creek Youth Development Center

Position: Juvenile Program Worker

Dates of Employment: (1997-1999)

Direct care worker of teenagers undergoing incarceration for extended periods of time. Duties included monitoring of daily activities; transportation to appointments; school and meetings. Provide supervision of recreational and family visits.

Adult Education Instructor – Teacher Certified

Dates of Employment (1991-1995)

Location: Oxford Hills High School, South Paris, Maine.

Position required a State of Maine Teaching Certificate

Delivery of teaching full time courses of the GRE and Adult Basic Education Programs to students ages 16 through senior adults.

These programs were provided to students in community workplace in the area and the Oxford County Jail.

In addition, I supervised the Oxford Hills Literacy Tutor Program. This program involved the training and coordination of up to 18 volunteers that were matched to students for reading tutoring.

Skills and Abilities:

* Computer competency in Microsoft Office Products; (Word,

Excel) Access, Power Point, Internet usage, and data software specific to the job.

* Knowledge of state and federal agencies, community resources, and 15 years of experience in human services, health care management fields.

* Strong interpersonal skills necessary to effectively and compassionately interact with the public including health care providers and parents.

* Excellent verbal skills in order to explain policies and procedures to applicants, enrollees, providers, and the general public.

* Can work independently at offsite work locations while using initiative, sound judgment, and advocacy skills.

* Strong customer service, teamwork and resource knowledge

* Experience of report preparation, performing calculations, completing forms and business letter.

EDUCATION: Seattle University B.A. Sociology, Graduated 1978

University of Southern Maine 1994-95 worked on Masters of Education

Muskie Institute/Continued Social Work Education Credits (1995-2013)

LICENSES: State of Maine Social Work License

(11-10-2010) (10-31-2017)

CPR CERTIFIED (10-25-2017)

Maine Criminal Justice Academy/Corrections Certification


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