Resume

Sign in

Customer Service Social Media

Location:
Johannesburg, Gauteng, South Africa
Posted:
November 11, 2018

Contact this candidate

Resume:

CURRICULUM VITAE

FOR

DORCAS NYASHA SHASHA

**A 3th Avenue

Westdene

Johannesburg, 2092

Gauteng

South Africa

CELL: +276********

Email: ac7nvh@r.postjobfree.com

PERSONAL DETAILS

Date of Birth 02 October 1984

Sex Female

Marital Status Single

Nationality Zimbabwean

Languages English

Religion Christianity

WORK EXPERIENCE

Company The View Boutique Hotel

Position Head Concierge / Events Coordinator

Period August 2016 - Present

Duties;

Ensured guests had a pleasant experience by accommodating the guest’s requests.

Tracked up to date information regarding local attractions, restaurants, and entertainment to ensure that appropriate and relevant recommendations were provided to guests.

Maintained strong working relationships with all hotel departments in order to effectively address guest questions and concerns.

Handling the day to day bookings of both accommodation and conferencing/functions.

Handling the check in and out processes and ensuring the smooth stay of every guest.

Events planning and coordinating and making sure the customer is satisfied with the service.

Company 38 On The Drive Bed and Breakfast (SA)

Position Head Concierge

Period March 2014 – July 2016

Duties;

Answering calls and responding to all email inquiries promptly.

Responsible for welcoming, checking in and checking out guests, providing information and addressing inquiries.

Entering and updating the booking system and making follow ups on all provisional bookings, and also liaising with the advertising agents on reservations.

Communicate to guests the policies and regulations of the establishments.

Ensuring fulfillment of all guests’ requests as prior arranged.

Coordinating with all departments to ensure exceptional service to guests throughout their stay.

Processing POS transactions and updating the daily cash up account.

Company One Sky Travel (Zimbabwe)

Position Travel Consultant

Period April 2012 – December 2013

Reasons for Leaving Relocating

Duties

Attending to customer requests and enquires and giving them professional travel advice.

Making airline and hotel bookings for customers.

Explaining itineraries and other enquiries regarding travel and stay.

Showing knowledge of airlines and travel destinations worldwide.Company

Company Travel Talk Africa (SA)

Position Visa/ Travel Consultant

Period January 2010 – November 2011

Reasons for Leaving Company Relocated to Zambia.

Duties

Attending to visa and travel enquiries from customers face to face, or via outlook, email and telephone.

Making purchases and necessary bookings

ac7nvh@r.postjobfree.com

ON JOB TRAINING IN;

Semper / Nightsbridge

Opera PMS

PROFESSIONAL QUALIFICATIONS

DIPLOMA IN INTERNATIONAL TOURISM (CITY AND GUILDS)

Ranch House College (Harare) - January 2005 – 2006

Tourism marketing

Customer service

Development of tourism products and services

Reservation, fares and ticketing

Business systems

Tourism geography

Festivals and events

Tourism management

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint, Outlook

Emailing and Social Media Administration.

ACADEMIC QUALIFICATIONS

GCE ADVANCED LEVEL NOVEMBER 2003

School Attended Oriel Girls’ High

Subject Grade

History A

Literature in English C

Shona O

GCE ORDINARY LEVEL NOVEMBER 2001

School Attended Kwekwe High School

Subject Grade

English Language C

Literature in English A

History B

Geography D

Shona C

Biology C

Chemistry C

Principles of Accounts E

Physics E

REFERENCE

Maqhawe Mkandla

General Manager The View Boutique Hotel

Cell; +277********

Email: ac7nvh@r.postjobfree.com

Mrs R. Marange

Supervisor Onesky Travel

Cell; +263*********

Mr. Mahluli Moyo

Supervisor Travel Talk Africa

Cell: +277*********

Email: ac7nvh@r.postjobfree.com



Contact this candidate