DORCAS NYASHA SHASHA
**A 3th Avenue
Date of Birth 02 October 1984
Marital Status Single
Company The View Boutique Hotel
Position Head Concierge / Events Coordinator
Period August 2016 - Present
Ensured guests had a pleasant experience by accommodating the guest’s requests.
Tracked up to date information regarding local attractions, restaurants, and entertainment to ensure that appropriate and relevant recommendations were provided to guests.
Maintained strong working relationships with all hotel departments in order to effectively address guest questions and concerns.
Handling the day to day bookings of both accommodation and conferencing/functions.
Handling the check in and out processes and ensuring the smooth stay of every guest.
Events planning and coordinating and making sure the customer is satisfied with the service.
Company 38 On The Drive Bed and Breakfast (SA)
Position Head Concierge
Period March 2014 – July 2016
Answering calls and responding to all email inquiries promptly.
Responsible for welcoming, checking in and checking out guests, providing information and addressing inquiries.
Entering and updating the booking system and making follow ups on all provisional bookings, and also liaising with the advertising agents on reservations.
Communicate to guests the policies and regulations of the establishments.
Ensuring fulfillment of all guests’ requests as prior arranged.
Coordinating with all departments to ensure exceptional service to guests throughout their stay.
Processing POS transactions and updating the daily cash up account.
Company One Sky Travel (Zimbabwe)
Position Travel Consultant
Period April 2012 – December 2013
Reasons for Leaving Relocating
Attending to customer requests and enquires and giving them professional travel advice.
Making airline and hotel bookings for customers.
Explaining itineraries and other enquiries regarding travel and stay.
Showing knowledge of airlines and travel destinations worldwide.Company
Company Travel Talk Africa (SA)
Position Visa/ Travel Consultant
Period January 2010 – November 2011
Reasons for Leaving Company Relocated to Zambia.
Attending to visa and travel enquiries from customers face to face, or via outlook, email and telephone.
Making purchases and necessary bookings
ON JOB TRAINING IN;
Semper / Nightsbridge
DIPLOMA IN INTERNATIONAL TOURISM (CITY AND GUILDS)
Ranch House College (Harare) - January 2005 – 2006
Development of tourism products and services
Reservation, fares and ticketing
Festivals and events
Microsoft Word, Excel, PowerPoint, Outlook
Emailing and Social Media Administration.
GCE ADVANCED LEVEL NOVEMBER 2003
School Attended Oriel Girls’ High
Literature in English C
GCE ORDINARY LEVEL NOVEMBER 2001
School Attended Kwekwe High School
English Language C
Literature in English A
Principles of Accounts E
General Manager The View Boutique Hotel
Mrs R. Marange
Supervisor Onesky Travel
Mr. Mahluli Moyo
Supervisor Travel Talk Africa