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English Teacher Customer Service

Ar Ruways, Abu Dhabi Emirate, United Arab Emirates
November 10, 2018

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Maya Kantis

Abu Dhabi, UAE, Tel : 009****-*******

Nationality: Canadian / Date of Birth: May 1971 / Gender: Female


Effective planner, organizer and multi-tasker.

Excellent interpersonal and leadership skills.

Excellent abilities for planning, analytical thinking and communication.

Highly detail and result oriented.

Substantial experience and outstanding skills in Public Relations.

Over 14 years experience in teaching & training of school students, adults and professionals.

6 years of management positions.

Extensive experience in customer service, client relations and relationship management.

Extensive experience in the coordination of major events.

Accustomed to working in fast paced environments with the ability to think logically.

Strong hands-on experience in handling difficult clients with the ability to successfully respond quickly.

Possess great ability to build strong rapport with personnel, clients and associates based on honesty, knowledge, professionalism, diplomacy and integrity.


English Teacher

GASCO, Al Ruwais, UAE

September 2017-August 2018

Teaching UAE Employees English: grammar, writing, speaking, listening and reading

Preparing weekly quizzes and tests

Responsible for grading and filing students’ grades

Assessing students speaking skills

Preparing and making different worksheets for students to solve in class

Writing weekly progress reports about each student

Attending weekly meeting with head of department

English Teacher

American language Center Intl House, Beirut, Lebanon


Teaching English to students from different ages

Preparing tests and exams

Filing and grading

Attending weekly meetings

English Teacher

Grande Lycee Franco-Libanaise, GLFL, (Beirut-Lebanon)


Teaching 7th, 9th,10th and 11th Grade English

Preparing Different study material.

Preparing Tests and Quizzes

Responsible for grading and filing students’ grades

Attending weekly meetings to discuss different teaching materials and methods

Attending different workshops

Organizing educational trips to London

Evaluating students’ English skills and placing them in the proper level

Advisor and coordinator for students participating in Model United Nations and Model Arab League

In charge of choosing the participants in MUN and MAL

Reporting to the Principal of school about students participating in English related activities

English Teacher

American Lebanese Language Center (International House), (Beirut – Lebanon)

2009 – 2010

Vocational and English Tutor/Trainer

Institute for Vocational Development, Abu Dhabi University, (Abu Dhabi – UAE)

2007 - 2008

Taught UAE citizens Employability Courses and English courses

Prepared the students for the job market in the UAE through different methods of teaching and training

Prepared different kinds of presentations, training material and scenarios for the students to carry out

Was responsible for grading and filing students’ grades

Was responsible for extra-curriculum activities

Verified work done by other Vocational Tutors as the Team leader

English Teacher

The French Language Center (Alliance Francaise) and the American Language Center, (Abu Dhabi – UAE)

2005 – 2007

Taught English and business English to adults

Prepared Assessment Tests, homework and different assignments

Chose the Teaching Method for the French Language Center

English and Vocational Tutor/Trainer

Institute of Technological Innovation, Zayed University, (Abu Dhabi – UAE)

2004 – 2005

Taught undergraduates & graduates Business English, English Language and Soft Skills

Taught UAE citizens Employability courses and trained them to be productive employees in the workforce

Prepared and corrected the assessment tests

Prepared tutorials, notes, assignments, quizzes, tests, final exams and projects

Helped students achieve a stronger knowledge of the English Language

Was responsible for setting up and coordinating a Teaching Method

Was responsible for extra-curriculum activities

Advised and helped students to choose a career appropriate to their skills

Was responsible for finding internships for my students

Followed up on students during their internship period

Placed students in different internship programs

English Teacher

American Language Center, (Abu Dhabi – UAE)

2003 – 2004

Public Relations/Marketing Executive

Pronto Design, (Beirut – Lebanon)

2000 – 2003

Extensive knowledge of local design market along with the understanding of the consumer’s needs

a) Modern and Ultra-modern design which are in high demand

b)Advising and selecting different designs to meet the client’s expectations

c)Following up with the clients in every and each step of the way

d)Executing final decisions and choices of the client

Fully proficient in managing external and internal relationships

Advised customers on our services and charges

Organized all Public Relations events such as conferences and meetings

Handled all public affairs and relationships with diplomacy

Wrote all press releases highlighting our latest projects

Public Relations Manager

Saleh Jassem Trading Company, (Abu Dhabi – UAE)

1998 – 2000

Organized all Public Relations events

Handled all public affairs and relationships with diplomacy

Wrote all the company’s press releases

Extensive knowledge of the local and International markets and their needs

Full awareness of Local and International affairs

Possessed the experience necessary to manage a team and the necessary skills that enable the team to achieve the set goals


Coordinated all of the fundraising events for UNICEF, 1992 – 1994 (Montreal – Canada)

Coordinated an International Conference for the WHO, 1996 (Geneva – Switzerland)


MA in Education, University of Nottingham, 2018-2019

CELTA Certificate, Cambridge University, 2009

B.A in Political Science, Concordia University, 1990 – 1994 (Montreal – Canada)


English: Mother Tongue, Arabic: Mother Tongue, French: Very Good, Italian: Elementary


MS office (Word, Excel, Outlook, PowerPoint), Adobe, Windows and Internet

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