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Customer Service Representative

Taguig, Metro Manila, Philippines
November 10, 2018

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Jeachel Canilang Herramia

Age: **y/o

Date of Birth: January 28, 1993

Gender: Female

Living in: Ridgewood Towers 2, Carlos P. Garcia Ave. Unit 3010 Nationality: Filipino

Contact Email:

Educational Level: Bachelor’s Degree/University Degree Desired Employment Terms: Full Time

Language Abilities

English Proficiency: Native level

Spanish Proficiency: Basic/Conversational

Japanese Proficiency: Basic/Conversational

Career Objectives and Summary

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. Work in an environment that challenges me to continue learning at the same time is able to help & learn as much as l can from my co-workers. To create a work-space that is continual growth with opportunities for advancements. Furthermore, regards to Education, I am a dedicated person who wants to use skills and education to help students achieve using both traditional and modern approaches. I am flexible in the field of Humanities and Social Work as well. Specialties and Skills

Strong English communication skills


Capable problem solver (excellent ability to adapt to difficult situations) Computer Literate (MS Office)

Experienced Spreadsheet operator

Great organizational skills

Efficient and good time and project management

Leadership Skills

I can work under pressure (Work Overload)

Educational History


Bachelor of Science in Political Science

June, 2011 - Nov, 2015

PHINMA- University of Pangasinan



International Colleges for Excellence, Inc.

Year 2006



Urdaneta I Central School

Year 2004


Language Course Background

Degree: Japanese Language Course

School: Tokyo Liberal Arts College-JLA

Country: Japan

Degree: Basic Japanese Learning

School: LEAD

Country: Philippines

Work History

Position Title: Customer Service Representative

Employment Period: Sept 22, 2017 – Sept 30, 2018

Company: Mego Networks SAC

Country: Peru – Latin America

Responsibilities: Assisting the clients on every situation and inquiries they have. Providing a Language interpreter all over America and UK for emergency – life and death situations.

Helping the clients to resolve some billing issues and inquiries. Giving good customer services all throughout the call. Maintaining a quality service and outstanding personality during and after the call. Position Title: External Game Master [Admin/Recruitment]

Employment Period: Oct, 2016 – Sept, 2017

Company: PT Interactive Prima Online [Prodigy Infinitech] Responsibilities: Monitoring, answering and solving daily concerns and problems of the customer. Making daily reports of the game in Fanpage, website, Blog and Community. Regularly respond to all tickets submitted by the Customers. Making reports for Customers feedbacks and satisfactory data. Making moderator staff reports daily/weekly/monthly. Responsible for hiring new moderators/staff.

Making assessment and do trainings for newly hired staffs. Worked Remotely.

Position Title: Official Moderator for Customer Service Employment Period: Oct, 2015 – Oct, 2016

Company: PT Interactive Prima Online [Prodigy Infinitech] Responsibilities: Monitoring and answering daily problems of the game in Fanpage, Website, Blog, and Community.

Making a monthly report of the Project.

Worked Remotely.

Position Title: Social Network Coordinator

Employment Period: Oct, 2015 – Sept, 2016

Company: PT Interactive Prima Online [Prodigy Infinitech] Responsibilities: Monitoring and making daily updates of the Blog Contents. Informing the Community regularly about the updates. Worked remotely, mostly somewhere other than in the office.

*While working as an Official Moderator for Customer Service as well. I focused on Customer Service after Sept. 2016.

Position Title: Call Center Representative

Employment Period: Dec, 2014 – April 2015

Company: Sitel

Terms: Part-Time

Responsibilities: Assisting calls (inbound and outbound) from customers. Provide customer service to callers – answer questions, relay messages to clients. Position Title: Legal Assistant

Employment period: Oct, 2014 - Dec, 2014 (2 months) Company: DOLE - Department of Labor and Employment [Website] Country: Philippines

Industry: Human Resources / Recruitment, Legal Services Position Type: Human Resources, General Affairs, Other /Part-Time Responsibilities: Provides a proper way of helping laborers legally. Helping workers regarding employment problems whether it is small or big complaints. Providing a professional way of handling under pressure especially when monetary issues were involved.

Monitoring, keeping and making a report of all the data and files in the office regarding laborers or employment.

Position Title: Elementary Teacher

Employment period: Jun, 2014 - Oct, 2014 (5months) Company: Volunteered Teachers

Country: Philippines

Industry: Education / Teaching

Position Type: Volunteered Teacher /Part-Time

Position Description: Providing modern and traditional way of learning to develop young minds of the unfortunate children.

Teaching on remote places.

Coping several types of children’s personalities and behavior including the special ones. Giving a professionally fun way of activities and sharing knowledge to an efficient learning towards the students.

Certifications and Seminars

Certification Name: Japanese Language Course 150 Hours Certification Authority: Aristeo C. Villanueva

Date Received: May, 2016

Seminar: Pre-OJT Orientation Seminar

Venue: UoP Auditorium, Dagupan City

Country: Philippines

Seminar: Paralegal Training 1

Venue: UoP Auditorium, Dagupan City

Country: Philippines

Seminar: Paralegal Training 2

Venue: UoP Auditorium, Dagupan City

Country: Philippines

Seminar: Paralegal Training 3

Venue: UoP Auditorium, Dagupan City

Country: Philippines

Seminar: 200 Hours English Communication Training

Venue: Baguio City Convention Hall

Country: Philippines

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