IT Manager – Infrastructure

Coordination of resource allocation for various projects by assessing needs to minimize additional costs

• Customer service and client relationship management for active IT initiatives

• Direct report for internal and client resources (approx. 2-200)

• Managed vendors, IT units, procurement, and other key business units internally and for clients

• Reviewed development and test efforts to identify gaps that led to a 10% reduction of audit issues

• Assisted in creation and execution of QA Centers of Excellence to meet organizational goals

• Partner and collaborator with PMO and Delivery organizations to improve and optimize IT processes

• Provided QA governance and audit on projects with Sarbanes Oxley and other compliance

• Defined, created and distributed project documentation to management leaders and teams

• Efficient scheduling of test activities for Functional, Integration, End to End, UAT and Regression efforts

• Defect life-cycle tracking, management, and metric reporting using HP Quality Center

PROFESSIONAL PROFILE

Director, Information Technology and Infrastructure - Leader in charge of all technology, operations, IT infrastructure and quality assurance initiatives

• Oversee application development and mgmt efforts for various DevOps teams and initiatives

• Management of IT infrastructure, hardware and data center, both in-house, virtual and cloud-based

• Manage a team of professionals using best practices, systems, procedures and processes

• Application and license management for in-house and SaaS applications and environments

• Partnered with industry leaders on global enterprise service initiatives at Qualcomm, Broadcom, Golden State Foods, Toyota, Avery Dennison, Canadian Pacific Railways, Hewlett Packard, Sempra and Hot Topic

• Provide service leadership efforts at Kaiser Permanente, Dimension Data and County of Orange

• Lead and manage teams in the US, Canada, Europe, Asia and India

• Management of tech stacks, including LAMP, WAMP, WINS as well as a tech-agnostic approach

• Work with various technologies, including HTML, Java, .NET, MySQL, SQL and VB Script

• Manage vendor mgmt purchasing, licensing, procedures and service level agreements (SLAs)

• Management and negotiation of SOWs, contracts, resources and schedules for clients and consultants

• Schedule and lead sessions to discuss and provide troubleshooting on any impacted projects or efforts

• Oversee development and implementation efforts for various enterprise-wide and global IT initiatives

• Execute and lead SAP CRM and Oracle ERP upgrades and implementations for numerous organizations

• Formation and management of Center of Excellence programs, security and disaster recovery initiatives

• Creation and presentation of metrics and KPIs to executive management and C-level leaders.

• Drive and manage SOX, HIPAA and CPUC compliance initiatives as well as internal audit reviews

PROFESSIONAL EXPERIENCE

County of Orange, CA 8/2016-Present

Director of Information Technology

Reporting to the CIO, manage the largest, most technically, legally and politically complex projects in the County. Implementation for OC Sheriff Dept., Probation, DA, Social Services Agency (SSA) and Healthcare Agency (HCA) with a budget over $18 million. Transformation involves significant resources, complex technical execution requirements with security and complicated relationship management issues with executives, agencies, and OCIT.

Create and foster partnerships with County department/agency executives

SLDC, Cisco, CUCM, Unity, UAT, ITIL - Participate in the department budget and rate development process for billable services - Transformation & transition program delivery, IT Security, Firewall, SSA, Cyber security, BI, Data Security

Conduct one strategy approach w/vendor program and managers

Participate in the department budget and rate development process/services

Large Infrastructure implementations, VoIP, Network, Wireless countywide - Manage & Direct county transformation implementation

County information systems policies and procedures.

Manage the development of a County Enterprise Systems Architecture for the specialty area and work with CEOIT to develop the County Enterprise Technology Architecture - Manage teams and program managers – ability to work in multi-racial environment - Service industry and department wide functions and execute projects/assignments - Implement high level technology with OC Courts, OCDA, OC Jails, OC Sheriff Department assigned program scope

Create program and policy recommendations to function management Countywide

Dimension Data – Irvine CA 10/2014-8/2016

Senior Program Manager

Program management: Oversee budget, implementation, Client and all relevant management documentations - Control project teams, aim goals/objective with healthcare

Manage Program Plan, Control project costs - Quality management, change management, & financials protocol – Security patch management

Project Communication management - Collaboration, client services, manage cross functional team, stakeholders

Project Resource Management: human and physical resources

Manage project team and provide direction and goals management

Project Integration: The Project Manager is the integrating link between all project stakeholders and activities - Project management, project sponsor, completion, records, final revision documentation, “as-built”, ITIL

Take final responsibility for executing the project processes and supporting systems to ensure successful program delivery and closure

Ensure that PMO methodologies are followed and that that the required project management governance is adhered to - Take responsibility for client satisfaction and promote project services to both external and internal customers

Kaiser Permanente – Anaheim 10/2010-10/2014

IT Manager

Manage identifiable Programs, OSHPD, and Healthcare Const. ITIL-Conduct Management Budget meetings and Project Kickoff engagement

Effectively manage and execute multiple projects/tracks & program, (P6)

Department wide functions and execute projects/assignments; sets vision/mission for assigned program - Define and develop team structure, roles & responsibilities. Security patch management

Ongoing variance analysis measurement and reporting on schedule and budget using earned value method - Manage project budget, forecasting and resource utilization

Make program and policy recommendations to function management and/or department executive team; leads department or Countywide

Manage project issues and risks – Equip, Budget, Foundation

Manage change request – JCO - Participate and contribute in Requirements, Design and Solution activities

Positively influence project stakeholders, perform at a strategic and tactical/hands-on level, and provide management and deliverables

State Compensation Insurance Fund, Santa Ana, CA 3/1996 – 8/2010

Senior Information System Manager

Acquisition and merger director and oversee the Data center (Riverside), call center (Santa Ana), Data Center (Vacaville)

Managing Capital Construction Projects, VoIP, WLAN, WAN, LAN programs

IT Infrastructure, transformation - Create/manage partnerships with State department/agency executive IT

Managing & implement statewide complex projects

Design and conduct training - SOX compliance, ITIL Information Technology Information Library (ITIL)

Executive Presentations - ICD-9, Health Care, implement program and policy recommendations to function management and department executive team; leads department local and statewide - Security patch management

Program Management - Health Care Membership, Data Centers SOX Compliance, Contact Centers executives

Manage administration systems and services, IT professional Technology Services Clinical Contact Centers – direct implementation of an assigned institution, including programs, planning, development, efficiency, performance, security and compliance

EDUCATION

Liberty University – Graduate School

Masters of Business Administration –MBA (In Progress (July 2019)

California State University Long Beach, Long Beach California

Bachelors of Science - Management Information Systems – M.I.S.

University of Phoenix – Ontario CA Bachelors of Science –

Project Management

Completed Certified Associate Project Management (C.A.P.M)

Information Technology Infrastructure Library – (ITIL)

Change Management Fundamentals Cert. training

Key Project Management Classes Project Management –PMI, ITIL

Managing Quality, SOX Contract and Procurement Management

Project Cost and Risk Management Project Management Systems

Project Management Professional - PMP (Student of PMI)

*Additional information available upon request*

George S. Marcos

Eastvale, CA 92880

Phone: 562-***-****

ac7nqn@r.postjobfree.com

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