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Customer Service Representative

Location:
Las Vegas, Nevada, United States
Salary:
Open
Posted:
November 10, 2018

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Resume:

LETICIA CLUCK

**** * ********** ****. *** **** LAS VEGAS, NV 89117

Cell: 702-***-****

Email: ac7nq7@r.postjobfree.com

PROFESSIONAL SUMMARY

Obtain a position in a financial sector as a Mortgage Loan Processer wherein my abilities and skills will be utilized towards the growth of the organization.

CORE COMPETENCIES:

Possess excellent knowledge of Mortgage Loan operations, underwriting guidelines, policies and procedures in multiple departments.

Excellent command over verbal and written communication.

Ability to develop and implement competitive loan services and programs.

Highly skilled in data analysis, management and daily reporting.

Ability to handle multiple tasks and maintain confidentiality.

Proficient in meeting deadlines and work in a team environment TECHNICAL SKILLS:

Highly skilled in the use of Microsoft Office, Word Access, Word, Excel & PowerPoint, Microsoft Outlook, DU, AU, LP, Fannie Mae and Freddie Mac, and Internet Explorer. EDUCATIONAL SUMMARY:

Huntington Park High School

Completed Diploma in 1981

PROFESSIONAL EXPERIENCE:

Sr. Mortgage Loan Processor. 2016-2018

BOFI (Bank of Internet) Federal Bank-Nevada

Responsibilities included:

Responsible for verifying, compiling and inputting application information for mortgage loans.

Handle daily tasks of reviewing incoming documents or loan applications for new loans.

Assist the Loan Officers regarding mortgage loans and follow-up with clients to collect all documents necessary to close loan

Review and arrange files in proper stacking before submitting to underwriting.

Interface with Attorneys and Title Companies to ensure all documents were in place before closing date.

FHA Reverse Mortgage Loan Processor. 2015-2016

PROFICIO Bank- Nevada

Responsibilities included:

Responsible for verifying, compiling and inputting application information for reverse mortgages.

Handle daily task of reviewing incoming documents or loan applications for new loans

Assist the Loan officers regarding mortgage loans

Review and arrange files in proper stacking before submitting to underwriting. Customer Service Representative/Loan Processor. 2007-2014 Citibank NA / CitiMortgage- Nevada

Responsibilities included:

Received calls from customers regarding their Credit Card Accounts.

Received escalated calls with clients who were upset and wanted their issues resolved.

Took over 300 calls a day pertaining to credit cards.

Responsible for verifying, compiling and inputting application information for refinanced mortgage loans.

Handled daily pipeline of 150 loans.

Update mortgagee clauses on Homeowners Insurance policies.

Verified employment

PERSONAL DETAILS:

Name: Leticia Cluck

Date of Birth: 01/09/1963

Employment Status: Full Time

Relationship Status: Married

BUSINESS LICENSE:

Mortgage NMLS:

# 871380

REFERENCES:

Mr. Robert Rusca

BOFI Federal Bank, Nevada

Loan Officer

Cell: 702-***-****

Email: ac7nq7@r.postjobfree.com

Ms. Maria Boyd Zapata

Barclay Cards, Nevada

Collections Manager

Cell: 786-***-****

Email: ac7nq7@r.postjobfree.com



Contact this candidate