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Medical Assistant Customer Service

Philadelphia, Pennsylvania, 19133, United States
November 10, 2018

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Letitia Briscoe

**** *. ******* ******

Philadelphia, Pa 19132



Front Office Operations

Received instructions in PBX front office systems Front Office Operations, property management systems, trained in problem solving, time management, interpersonal skills and job specific academic classes as they pertain to hospitality industry

Developed skills in customer service, attitude, and positive guest relations

Learned effective approach to handle conflict resolution

Developed and maintained good time management, dependability, good attendance, a strong work ethic and working with a diverse population

Knowledgeable in Opera and Nitevision property management systems


Philadelphia Opportunities Inn July 2017 to September 2017

Philadelphia, Pa

Lincoln Technical Institute

Philadelphia, Pa April 2006 to November 2006

Certified Medical Assistant

Metropolitan Career Center

Philadelphia, Pa January 2001 to August 2001

Basic Office Skills Program: Certificate

American Center of Technical Arts & Science

Philadelphia, Pa

Medical Assistant Program: Diploma March 1998 to December 1998


Administrative Assistant

United Way of Southeastern Pennsylvania August 1998 to September 2002

Created and Managed List serve via internet for Gifts in Kind within the Community Impact Department

Completed a Web Page for this particular mailing list by performing mass mailing that included placing and returning phone calls

Collected data and redesigned the existing Microsoft Access database making it more efficient

Reimbursement Technologies Incorporated September 2002 to March 2007

Account Receivable Clerk

Prepared charts and mail by removing staples and paper clips. Barcodes Charts and Mail for Imaging

In addition to Re-Prep (Re-Stapling of Charts or Mail) Scanned document from Imaging Stations for operational workflow

Sort and Deliver Regulus documents to Posting Department

Pull originals copies of charts from storage area for charts that need to be Rescanned

Prep Sendback (Suspended) Charts

Sort and Files Accountability forms

Box-Up Accountability forms for Off-Site storage

Open and Sort client mail for Posting Correspondence, A/R Follow-Up and Patient Service Department

Worked in a Team structured environment

Other duties as assigned

Insurance Inquiry Representative March 2007 to October 2011

Customer Service position which entails making outgoing calls to patients that have been seen in the Emergency Room but for one reason or another were missing pertinent information for billing their Insurance Company accurately

Administrative Assistant

Philly Temps Agency October 2011 to June 2014

Maintained daily activities including stocking of office equipment, mailing, faxing and scanning

maintained electronic and hard copies in filing system

Opening, sorting and distributing incoming correspondence to various departments

Prepared and modified documents including correspondence, reports, drafts, memos and email

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