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A passion for customer service/excellent telephone and reception skill

Stockbridge, Georgia, United States
November 10, 2018

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Stefanie Y. Wright

**** **** ****** ***, *********, Georgia 30294



Seeking a progressive position with a company where my related background and interpersonal skills will offer ongoing opportunities for growth and advancement.


Passionate for customer service/excellent telephone and reception skills

Quick learner and very detail oriented

Excellent interpersonal, communication, and organizational skills

Ability to work independently and under minimal supervision

Ability to multitask and work under tight deadlines

Effective written and oral communication

Reliable, dependable, prompt, and timely


01/2018-Present AUTONATION AUCTION, Ellenwood, GA

Title Clerk

oPreparing tag and title documents

oSubmitting all legal transfer documents to the DMV

oPreparing checks to reimburse Buyers for any DMV fees

oInputting title information into the auction software for sold cars

oDetermining outstanding fees owed through looking up Vehicle Information Number (VIN) in state DMV system.

oPreparing and maintaining vehicle jackets.

oKeeping titles secured until customers come in to retrieve them

oPreparing express shipments or registered mail and shipping titles to customers who have paid for their vehicle

oAdministering all title processing for auction transactions

oCreate title report and amounts owed for flooring companies

oKeeping current with applicable state lawsMonitoring and keeping current with Department of Motor Vehicle (DMV) laws and regulations

08/2017-12/2017 ALLY FINANCIAL, Sandy Springs, GA

Associate Claims Tele Analyst

oOpen and record theft/salvage registers accurately within 1 day of notification.

oArrange salvage pick-up/contact theft recovery agency within 1 day of notification.

oReview title work received same day and advise handling claim rep of any discrepancies.

oProcess title work within 2 days of claim payment following established and state specific guidelines.

oClose theft/salvage registers within 1 day of conclusion.

oEnter/verify NICB salvage information with 100% accuracy and within required time where applicable.

oProperly file and record theft title work within 1 day, with 100% accuracy, in secure locked cabinets.

oManage diaries ensuring current status is maintained.

oFunds Verify salvage pool charges netted out of vehicle sale, are appropriate and within established guidelines (tow, teardown, clean-up, storage, etc.) and pursue refund as necessary within 1 day.

oProcess funds received in R3 within 1 day.

oMail recovery funds to Dealer Groups following established guidelines for handling

03/16 – 08/17 ESURANCE INS. CO., Alpharetta, GA

Salvage Assistant

oManage diaries ensuring current status is maintained.

oContact insureds and claimants regarding disposition and settlement of total loss claims.

oAssist appraisal staff with the preparation of vehicle evaluations and salvage reports.

oReview vehicle evaluations and communicate car value to owners.

oNegotiate settlements with insured/claimant in accordance with recommended guidelines and limits of authority.

oCoordinate all total loss claims with salvage to promptly dispose of vehicle to lessen salvage costs.

oCoordinate with companion adjusters on pending files requiring additional investigation, confirmation of coverage, fire, theft and/or suspicious cases.

oMaintain accurate and timely diary entries to stay abreast of claims settlement activities.

oFollow up with car rental companies regarding authorized rental vehicles

10/12 – 3/16 ESURANCE INS. CO., Alpharetta, GA

Total Loss Resolution Specialist

oCompleted total loss settlement worksheets and submit for approval on a daily basis

oAnswered phone, screen calls, take messages and respond to routine questions

oCheck general voice mailbox for messages daily and forwards them to the appropriate parties

oNegotiated and settle total losses with owners or lien holders as appropriate; based on approved worksheet

oAssisted customers with the transfer of files to 3rd party carriers

oObtained properly completed total loss documents from owners and/or lienholders

oProcessed salvage documents through salvage vendors and follow-up on salvage proceeds on an ongoing basis

8/11 - 10/12 LEASE PLAN USA, Alpharetta, GA

License and Title Remarketing Specialist

oReleased and forwarded titles, Bill of Sales, DMV documents to auctions, dealer and buyers

oProcessed all Lease Plan vehicle titles -which included data entry, scanning, filing and identification of all incoming titles

oAssisted in retrieving titles needed for internal/external use

oMaintained current knowledge of title requirements by state

7/08 - 8/11 COTTON STATES INSURANCE, Atlanta, GA

Claims Support Rep. II

oAnswered phone, screened calls, took messages and responded to routine

oquestions from customers, banks and dealers, and checked voice mailbox

oGreeted and assist visitors. Ensure reception desk coverage during office hours

oEnsured front desk activities were fully operational at start of business hours

oReceived and signed for deliveries and routed them to the appropriate parties

oProcessed weekly payments by obtaining appropriate approvals

oPrepared, coordinates, and shipped paperwork to the corporate office

oPerformed other administrative duties such as copying, faxing, filing and general mail etc.

oSet-up and entered new claims into claims management system


Property and Casualty Georgia


Strayer University, Atlanta, GA, Bachelor's Degree - Business Administrative, Acquisition and Contract Management

Atlanta Area College, Atlanta, GA, Secretarial Program - Completed

Frederick Douglass High, Atlanta, Georgia – Graduated


Computer Skills - Proficiency with Microsoft Word, Excel, and PowerPoint, Windows and Choice point Office Skills - Administration, Front-Desk Reception,

WPM 45-50

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