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Manager Customer Service

Coralville, Iowa, United States
November 09, 2018

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Dorene Wariner



Carpet King Carpet One

November 2017 - Present Subcontractor Specialist

Reason for leaving:Open Contract and looking for more an office setting environment

- Helping in installing carpet, wood flooring

- Providing customer service to clients and customers

- Discussing clients/customer issues and provide resolution CM Retail Management ( CASH 1)

November 2015 - September 2017 Legal Processor

Reason of leaving: Corporate office relocated to Arizona.

- Processed small claims cases and represent central office in court

- Handled high volume of inbound and outbound calls assisting clients regarding legal issues

- Review and determine if a file meets company qualification for judgment / garnishment April 2010-November 2015 Collector

- Collect on past due loan agreements according to FDCPA and company policies and procedures

- Negotiate Payment arrangements and settlements.

- Meet and exceed company and department goals.

Keystone Finance February 2009 - April 2010, Branch Manager Reason of leaving: Resigned to start with new employment

- Complete and reviewing title and payday loans

- Manage a team of loan processors while ensuring branch complies with local, state, and federal law and FDCPA regulation

- Compile and prepare reports for review by corporate office Nevada Title Loans and Payday Advance

February 2007 - August 2008 - Branch Manager Reason of leaving: Resigned to start with new employment

- Ensure branch and staff success in accomplishing set goals

- Guarantee loans are completed to company standards and in a timely manner

- Perform such required duties like staff scheduling, office and supplies management, Communication with repossession companies.

Creative Touch Interiors

June 2005 - February 2007, Administrative Assistant

- Schedule work between flooring installation crew and field supervisors.

- Create daily installation worksheets and new work orders,

- Process installer’s weekly payroll.


November 1996 - June 2005, Department Manager

- Achieving sales goals.

- Organizing required floor reorganization, department special events, bridal shows.

- Accountable for department stock and inventory management Perform such required duties as interviewing and selecting new hires creating department associate weekly work schedules, and writing and submitting performance reviews. EDUCATION

Diploma- 1981 Kingman High School, Kingman Arizona Certificate- 2008 Prater Way Beauty College, Reno Nevada

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