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Manager Project

Burbank, CA
November 09, 2018

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Resume of Arpita Mohendroo



* ***** ** ********** **** IT infrastructure project management including ITIL processes and methodologies.

Extensive experience in Incident, Problem and Change management cycles of ITIL methodology.

Member of the CAB and ECAB board to approve changes and a seasoned Change manager.

Well experienced in RCA analysis using the 5 Why methodology and implementing the permanent fix via vendors or internal project teams.

Member of the continual service improvement plan and have set up a process of cross training to manage the workload in case of Adhoc leaves.

My work is widely appreciated by customers and senior management and I have been awarded many times for same.

Lead multiple Team Building initiatives.

Literary volunteer at the local Library to assist in adult education.

Volunteer in local School to help teachers with the growing class strengths.

Soft skills and ITIL Process trainer.

Completed Agile and Scrum master course from Caltech Pasadena CA


ITIL (V3 Certified).

Agile Project Management Certified (Caltech Pasadena)

PM10 G and PM 11 G in Project management,

SixSigma Yellow Belt, PMP Trained.


Microsoft Visio (2003), Microsoft Projects (2003)(MPP),Microsoft Excel, AutoCAD, CAD/CAM.

Sun Certified Java Professional


HPQC/ALM, Remedy and Service now, JIRA


Mentoring/Leading team members and new hires, Managing multiple vendors.

Social Media enthusiast.


City National Bank


May 2018 till date


IT Project Manager


Projects under Scope: Platform migration from TSYS TS1 to TSYS TS2 environment to ensure secure transactions and fraud prevention.


•Manage vendors (TSYS and FIS) for CNB and coordinate their efforts during project lifecycle.

•Planning and creation of MPP Plan in consultation with key SME’s.

•Weekly report to senior management and update MPP.

•Creation of metrics and reports with PMO prospect.

•Manage the change request by vendors and arrange for business approvals.

•Manage the implementation of Gemalto HSM solution for SQL servers.

•PCI Compliance.

•Utilize superior communications skills to motivate technical teams.

•Effective working relationships with peers, executives and bussiness.


Royal and Sun Alliance (Client of IBM Technologies)


Dec 2012 till Dec 2015


Release Manager


RSA Insurance Group plc is a British multinational general insurance company headquartered in London, United Kingdom. RSA has major operations in the UK & Ireland, Scandinavia and Canada and provides insurance products and services in more than 140 countries through a network of local partners. It has 17 million customers. RSA was formed by the merger of Sun Alliance and Royal Insurance in 1996.


•Using the ITIL/ITSM standards, design and implement formal change management processes and procedures for IT applications and infrastructure components.

•Drive adherence to the defined change management processes and where appropriate initiate training to rectify non-conformance.

•Ensure changes to production have been tested, documented, communicated, approved, and successfully implemented.

•Identify and document changes that by-pass the Change Management process and provides information to the Change Process Owner to address compliance requirements.

•Manage the Change Approval Process.

•Produce and manage a change management calendar, identifying and resolving scheduling and technical conflicts as they arise.

•Conduct Post Implementation review

•Assess and communicate impact from changes to the Product owner and technology management.

•Establish and chair Change Control Meetings.

•Assists the Process Owner in identifying and prioritizing process improvements.

•Administer the change management database, ensuring accuracy and consistency of data.

•Produce schedule of requests for change (RFCs) for managing changes to the live


•Interrogate the change management database to produce reports for management review of changes, such as change advisory boards (CABs), change planning teams and for users and department management. Contributes to the development of change management system, documenting requirements for workflows, forms, tasks, reports and metrics.

•Work on Corrective Action Preventive Action (CAPA) to ensure process compliance.

•Liaise with Release Management team from planning and prioritizing to execution and completion of changes.

•Participate in daily catch up calls to understand the tasks for the day.



Bank of Ireland (Client of IBM Technologies)


Dec 2010 till Dec2012


Project Manager


Bank of Ireland is a diversified Financial Services Group established in 1783 by Royal Charter. A traditional, relationship-driven retail and commercial bank with a conservative business philosophy.

Historically the premier banking organization in Ireland, the Bank occupies a unique position in Irish banking history.


Understand customer requirements and create a project plan.

Budgeting the project.

Engage resources for tasks decided and manage the time clocking for same.

Weekly review with project resources on project health and communicate the same to stakeholders on agreed intervals.

Host the Kick off call and introduce resources to the stakeholders.

Share the weekly time records and burnt budget details with customer.

Engage and manage vendors for the project.

Track and manage the deliverables of the project.

Monitor and report on project progress.

Maintain the issue and risk tracker for the project and timely address the same with stakeholders or internal management.

Creation of WBS codes for the purpose of time clocking of project resources.

Maintain and publish the holiday calendar for the project in concurrence with the client.

Managing and coordinating multi party changes in project lifecycle.

Closure agreement and documentation.

Record and preserve the lessons learnt during project lifecycle.

Contribute to the continual service improvement plan by suggesting value adds to the project management center of excellence.

Assist PMO to maintain and monitor the quality of project documentation.

Member of the change management board to schedule and implement seamless changes with no impact on BAU.

Conduct training sessions for team members on the Change management process via creation of change records in the tool and update the same at each level.


AT&T (Client for Accenture)


Sep 2010 till Dec 2010


Associate Project Manager


AT&T Inc. is an American multinational conglomerate holding company headquartered at Whitacre Tower in downtown Dallas, Texas.AT&T is the world's largest telecommunications company. AT&T is also the second largest provider of mobile telephone services and the largest provider of fixed telephone services in the United States.

This project aims to develop a java based application which can upload chunks of data to a tool called Savvion which AT&T would be using from now on for the data maintenance of their signal towers.


•Keeping a track of activities and their percentage completion till date.

•Risk and issue management.

•Change management process and changes to be done in project schedule if required.

• Keep track of time record and trainings for team.

•Prepare the readiness of any upcoming release in production system.


Hudson Recruitment Agency Australia (Client forHCL Info systems)


January 2010 till August 2010


Executive Projects


Projects under Scope: Migration of 200 desktop users to Virtual Desktop Infrastructure

Virtualization is a unique concept that gives you the ability to deliver desktops from the datacenter as a secure, managed service. It also acts as a coat beneficiary by reducing IT operational expenses by up to60%.


•User migration from desktop to VDi with a zero business impact.

•Planning and creation of MPP Plan in consultation with key SME’s

•Weekly report to Customer on the status update and progress.

•Creation of metrics and reports with PMO prospect.

•Sign off from Customer on each phase and also final sign off.

•Training plan and execution.

•Implement ITIL processes.

•Co-ordinate with various technical teams to plan for downtime with minimal business impact.


Electrolux Managed Services (Client of HCL Info systems)


Oct 2007 till January 2010


Project Management Executive (Offshore)


Electrolux AB (commonly known as Electrolux) is a Swedish multinational home appliance manufacturer, headquartered in Stockholm.It is consistently ranked the world's second largest appliance maker by units sold (after Whirlpool).


•I was actively involved in Transition control and coordination for this project.

•Managing all the relevant Offshore Management Centre related tools used for resource assignation, hardware procurement,licensing etc

•Involved in infrastructure readiness for offshore.

•Rebadging and rehiring process for Special economic zone in Noida India

•Managed the shift rosters and logistic planning for resources.

•Constantly working with HR in creating Rotation Base for all resources in team.

•Maintaining a central knowledge base for all Electrolux resources using tools like PM Smart and Share point thus implementing Knowledge Management (ITIL) in this project.



Company Name


May 2018 till date

City National Bank

ITProject Manager

Dec 2010- Dec 2015


Project Manager

Sep 2010 - Dec 2010

Accenture Services Pvt. Ltd.

Associate Project Manager

Oct 2007 – Aug 2010

HCL Technologies

Executive Projects




College / University

Degree (2003 to 2007)

Bachelor of Technology (Mechanical Engineering)

Galgotia’s College of Engineering and Technology (U.P.T.U)

Contact this candidate