Customer Service Manager

Shovonne Nelson

*** ****** **** ***, *******, MS 39360

Phone: 601-***-****

Email: **********@*****.***

Professional Summary

Meticulous manager who works well in office settings with the goal of effectively tracking customer transactions. Adept at generating detailed reports for daily operations and senior level management. Especially proficient in generally accepted cash advance principles.

Core Qualifications

Customer service expert

Customer account management

Interpersonal communication

Staff development

Conflict resolution and de-escalation

Active listening skills

Energetic work attitude

Courteous demeanor

Cash handling experience

Experience

Branch Manager/Area Manager March 2016 - present

Check Now, LLC., Quitman, Mississippi

Verifies customer check advance transactions

Maintains friendly and professional customer interactions

Trains new and current employees on company rules, regulations and policies

Rapidly and efficiently prepares accurate customer cash advance and title loan documents

Keeps office organized, stocked, and efficient

Answers phone and fields questions on policies and products offered including cash advances and title loans

Customer Service Representative January 2012- March 2016

Loan Max Title Loan, Meridian, Mississippi

Opened and closed customers title and payday loan accounts

Answered multi phone lines

Required to handle cash and report amounts accurately

Responsible for depositing checks on applicable accounts

Processed check cashing requests

Responsible for past due account calls

Customer Service Representative/Tech Pro February 2010-January 2012

CSpire, Waynesboro, Mississippi

Maintain knowledge of competitive carriers and compare with confidence to customers

Familiar with all available and upcoming phones and cellular technology

Explain available plan options to customers and recommend best-fit choices

Offer accessories and phone insurance to improve sales totals

Collaborate in team environment to ensure work is evenly distributed, customers are efficiently served, and revenue opportunities are maximized

Education

Bachelor of Science, August 2017-present

Ashford University, San Diego, CA

Business Administration

Current grade point average: 3.9/4.0

Associates of Arts, June 2009- May 2011

Meridian Community College

Business Administration

Grade point average: 3.5/4.0

High School Diploma, August 2005 – May 2009

Quitman High School, Quitman, MS

College Prep

Grade point average: 3.0/4.0

References

Flora Sumrall

Phone: 601-***-****

Email: ************@***.***

Ora Jasper

Phone: 601-***-****

Email: ***********@*****.***

Tierra Carr

Phone: 601-***-****

Email:

Contact this candidate