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Customer Service Social Media

Location:
Toronto, Ontario, Canada
Salary:
15
Posted:
November 09, 2018

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Resume:

NKEM ORADUBANYA

* ****** *********, **. ********** ON. L2T 2B1

ac7nh4@r.postjobfree.com

+1-905-***-****

QUALIFICATIONS PROFILE

Career summary: Brock University graduate, with a Bachelors [hons] degree in Labour studies, over four experience years in customer service and administrative support; prepared to succeed in the labour market as well as contribute to organizational objectives and goals.

Skills: Handling proprietary information • Communication strategy • Media relations and networking strategy • Product marketing • Excellent interpersonal skills • Great social media acumen • Branding • Team leadership, coaching and mentoring • Microsoft-office proficient, including: word, excel, PowerPoint • Photoshop • Budgeting • planning and coordination • Organized • Ability to deliver first class service

EDUCATION

Bachelor of Arts [Honours] in Labour Studies

BROCK UNIVERSITY, St. Catharines, Ontario.

September 2014 – October 2018.

Ontario High School Diploma

COLUMBIA INTERNATIONAL COLLEGE, Hamilton, Ontario

August 2013 – June 2014.

EXPERIENCE HIGHLIGHTS

BANANA REPUBLIC, Niagara – on – the – lake, Ontario.

Brand Ambassador (part-time), September 2016 – Present.

Collaborated with sales team to ensure sales goals, brand standards and customer needs are met.

Provided invaluable support to the administrative team by training newly hired associates.

Offered fashion intel while delivering exceptional customer service.

Worked on cash register.

Assisted managers in order to prevent theft.

Changed floor settings weekly.

LOMALINA COOK-HOUSE CATERING SERVICES, Toronto, Ontario.

Operations and human resources co-ordinator (seasonal), April 2018 – August 2018

Sat in on interviews

Assisted the manager in hiring new kitchen staff members.

Co-ordinated events catered by Lomalina’s cookhouse.

Assisted in the development of new original recipes.

Oversaw the company’s social media feed and interactions by posting images, writing articles and other content on the company’s social media feed.

Communicated and engaged with clients and potential clients.

NEO-COURTS HOTELS, Enugu, Nigeria

Front-desk receptionist (seasonal), April 2013 – August 2013.

Made reservations and bookings for accommodation and events

Managed the receptionist area

Answered phone calls and responded to customer inquiries with the information they needed.

Managed office inventory supplies and equipment.

Book and record keeping.

VOLUNTEER WORK EXPERIENCE:

COMMUNITY SUPPORT SERVICES OF NIAGARA, St. Catharines, Ontario.

Office Assistant, August 31 – present

Organize and maintained files for office use

Schedule appointments.

Make document copies and handle incoming and outgoing mail

Ensure the office is running smoothly

ART GALLARY OF ONTARIO, Toronto, Ontario.

Assistant leader, June 2014 – August 2014.

Assisted the team leader in planning, co-ordinating and delivering recreational activities for the summer children’s art camp.

Ensured the children had everything they needed and were taken care off.

Answered parent’s questions and inquiries about the summer camp.

Provided a safe work environment for the children

MEALS ON WHEELS, Toronto, Ontario.

Food runner, December 2014 – January 2015.

Prepared meals and delivered the meals to the elderly residents; to ensure the meals got to the residents hot and safely.

Also followed some resident’s grocery shopping to give them extra help.

Kept records of seniors eating patterns in order to provide my supervisor with situation reports.

CANADIAN CANCER SOCIETY – Relay for life, Hamilton, Ontario

Collaboratively helped raise $5000 for the Canadian Cancer Society through in person sales.

Enhanced my ability to work in a team, as we had to compete in groups by using our ideas to create unique items that would be displayed in the contest.

CANADIAN WARPLANE HERITAGE MUSUEM, Hamilton, Ontario

Activity co-ordinator,

Ensured the children’s activities ran smoothly: free of any injuries

Also helped clean and decorate.

COVER LETTER

Dear Human Resources department,

I am writing to express my interest in one of your current employment openings; please find enclosed, my resume for the application. My resume provides a brief summary of my qualifications, experiences and background for your evaluation.

My work experiences at Banana Republic Factory, Lomalina cookhouse, Neo-courts Hotels and volunteer experiences have required me to be customer focused and enabled me to be a better team player. My volunteer experiences, which involved working hand in hand with children and seniors, enhanced my ability to provide dedicated and patient care while structuring a positive relationship with the children and seniors. I bring this up because I am optimistic that my diverse experiences working with children, seniors and in customer service (Neo-courts hotels and banana republic factory) would be valuable to your organization: as I have acquired more skills. I trust you will find my qualifications a solid pointer of what I can provide to the company, which include: patient customer services, strong organizational, interpersonal and team work, and dedication. I am a Brock University graduate, with a Bachelors [hons] degree in Labour studies, over four experience years in customer service and administrative support; prepared to succeed in the labour market as well as contribute to organizational objectives and goals.

I am highly motivated and willing to learn and grow. I have an excellent eye for detail, with resilient communication and interpersonal skills and would really appreciate the opportunity to be interviewed. If giving the job, I would ensure that the primary goals of the organizations are met, which is to deliver the best in class, captivating customer service experience that encourages consistent sales and profit growth and would maintain the stability and overall performance of the company’s network and voice infrastructural environment. I am available to pick up the responsibilities of the position as soon as possible. Any further information required would be provided upon request.

My resume, which is at your disposal for further assessment, contains extra information about my professional experiences. I look forward to the opportunity to be able to meet and discuss. Thank you for your consideration.

Yours sincerely

Nkem Oradubanya

Brock University Undergraduate.

RECOMMENDATIONS

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Contact number: 905-***-**** and email: ac7nh4@r.postjobfree.com

Ronald Smith:

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Uloma Aliche

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