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Health Medical

Mira Loma, CA
November 09, 2018

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West Covina, CA 91791 626-***-****

“Neil is hardworking and dedicated to his studies, volunteering his time with organizations in the community.”

– April M. Arellano, Postdoctoral Researcher, UC San Diego Health Healthcare Administration Professional and Consultant Business Solutions Strategy & Corporate Development Healthcare Organization Restructure Accomplished healthcare trailblazer pushing innovation and process improvement within healthcare industry. Forward thinker skilled in maximizing organizational processes and overall efficiency of healthcare-related companies. Keen eye for identifying variances blocking operational progress to implement solutions creating six-figure outcomes. Devoted to condensing costs, increasing revenue pipelines, and reorganizing organizational structures to develop companies meeting new challenges with proficiency. Healthcare Administration & Consulting – Program Development – Project Management – Performance Analysis Patient Care & Safety – Leadership & Staff Development – Clinical Research – Regulatory Compliance – Healthcare Regulations Multi-Lingual (English, Spanish, Gujarati, Hindi) – Relationship Development – Lean Six Sigma – SQL – Microsoft Office OnBase – SPSS – Conga Novatus – Bonfire – GovSpend – NDDB – KPI Skills – Data Analysis Professional Experience

Inland Empire Health Plan: Lead Healthcare Business Analyst, Purchasing & Procurement Rancho Cucamonga, CA 2018 – Present Forge strong and collaborative partnerships with business units and internal department partners for entirety of health plan. Conduct efficient analysis of audit, department metrics, service efficacy, and department operations. Administer research, development, and relationship maintenance of vendor product information, including prices of commodities and services. Perform process improvements and procedure alterations by gathering and summarizing data for presentation to internal departments that promote room for constructive criticism and change.

Facilitated 1 login per department method within 6 months to contribute to super users going from 29% to less than 12% showing surveys being used for critical processes by understanding issues and needs, setting up meetings with vendors to interpret plans and packages, and meeting individual departments to understand additional needs.

Contributed to departments submitting incomplete bids by 18% through creation of relevant metrics to discover reasons why bid documentation was not being submitted correctly.

Elevated organizational effectiveness by improving development and implementation of processes for workflow optimization of business units and key stakeholders regarding new processes and procedures needed for successful implementation of future state.

Optimized workflow processes by developing additional processes involving best practices, training, deliverables, and updates to policies for purchasing requisitions and bids.

Perform routine and ad hoc market, total life cycle cost, value, price and limited cost analysis

Facilitated and implemented the production of reports containing detailed analysis and metrics of RESO’s, PO’s, requisitions, proposals

(RFQu, RFQ, RFP, RFB, RFI) and Oracle related transactions Inland Empire Health Plan: Lead Healthcare Business Analyst, Medical Services Rancho Cucamonga, CA 2015 – 2018 Facilitated delivery of performance improvement solutions for medical services in tandem with cross-functional project teams. Vetted program operations, instituted metrics, and gauged service effectiveness; pushed process improvements and procedural changes to influence positive change. Supervised management, negotiation, and relationship maintenance of service contracts and documents for 16+ directors and supervisors.

Subject matter expert on Board process and strategic resources for all levels of staff.

Orchestrated audit and recovered $350K+ in charges not allowed by agreement through careful investigation regarding 8+ months of invoices to discover unauthorized charges and terminate vendor contract.

Augmented employee onboarding process by editing procedural guides to include performance incentive programs, expanded training opportunities and use of procurement tools, and recorded information in form of a handbook.

Analyzed program resources to ensure successful implementation of new community health initiative in Banning, CA.

Slashed operating costs by restructuring annual $100K+ healthcare administration budget.

Procured, evaluated and facilitated implementation of telehealth services for members. Developed customer agreement with associated milestones and discussed overall process.

Developed additional processes for workflow optimization including review and update of policies, and Request for Proposals/Request for Information.

Partners for Better Health Randall Lewis Health Policy: Healthcare Program Administration Fellow Chino, CA 2013 – 2014 Actively advocated health and wellbeing of local Chino community by arranging outreach activities, formulating health education materials, and directing logistical support for healthcare programs. Generated special events and orchestrated program support initiatives such as facility management, volunteer training, and regulatory compliance. Studied data and presented reports to program administrators.

Rolled out speaker series and workshop for 100+ seniors at Chino Senior Center and supported wellness programs for 300+ city employees.

Promoted healthy life decisions by researching and allocating health education materials to 30K+ subscribers; suggested platforms for maximum exposure of distributed information.

Skyrocketed quality of health programs by conducting gap analysis and assessing current state of programs; devised and provided surveys to 300+ officials to measure program benefits and resource allocation.

Audited programs that were inefficient and overlapping with other objectives. Patel, MD, Inc.: Assistant Practice Manager/Healthcare Consultant West Covina, CA 2010 – 2013 Orchestrated daily operations of high-volume physician practice and served as Consultant to senior leadership. Relationship Manager supporting regular staff meetings and liaised with physicians, administrators, and clinical support staff. Determined staff performance and enforced regulatory compliance.

Championed integration of Electronic Health Records (EHR) system with administrative database to boost management of 600+ patient records.

Optimized administrative operations by standardizing patient registration system to catapult patient flow by 10%.

Strengthened team efficiency, patient relations, and condensed payroll costs by 20% through analysis of operations, pinpointing process breakdowns, and establishing new programs.

Sri Ramachandra Medical College: Physician – House Surgeon Chennai, India 2003 – 2009 Governed caseload of 30+ patients requiring various interventional services from routine procedures to complex surgeries. Finalized physical assessments, troubleshot medical disorders, and formed strategic treatment plans. Instructed patients regarding treatment option, discharge instructions, and follow-up care, as well as infection control and disease prevention practices.

Increased community access to high-quality healthcare by implementing and advertising various non-profit organizations. Education, Licensures & Certifications

Master of Business Administration (Cum Laude) – Peter F. Drucker Graduate School Management

Master of Public Health (Cum Laude) – Claremont Graduate University

Bachelor of Medicine & Bachelor of Surgery – Sri Ramachandra Medical College & Research Institute

Lean Six Sigma Black Belt - MSI

CPR/AED - National Healthcare Providers Solutions

Protecting Human Research Participants – National Institutes of Health

Registered Medical Assistant – American Registry of Medical Assistants

Registered Physician – Tamil Nadu Medical Association and Indian Medical Council

Professional - Academy for Health Care Management (PAHM®) Notable Awards

C.V. Starr Foundation Fellowship Hill Crest Transdisciplinary Award Drucker School of Management Tuition Award Graduate Student Council – Diversity Delegate Excellence Award School of Community & Global Health Tuition Awards Selected Affiliations and Honors

Co-Chair – American Public Health Association/International Health Student Committee

Member – Partners for Better Health Randall Lewis Policy Fellowship Advisory Committee

Founding Member – School of Community & Global Health Alumni Board

Diversity Delegate, Council Justice & Secretary – Graduate Student Council

Delta Omega Honor Society in Public Health & Beta Gamma Sigma Honor Society

Member – California Association of Public Procurement Officials

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