JOY SENESAN

MOBILE NO: +974********

EMAIL ADD: ac7ncu@r.postjobfree.com/ac7ncu@r.postjobfree.com

Visa Status: Business Visa

JOB OBJECTIVE: SHIFT Manager

To be part of the organization where I could bring out and utilize my skills, knowledge and potentials to their fullest and provide me with personal and professional growth.

EMPLOYMENT HISTORY:

Store Manager- Saudi Arabia

February 2016 to April 1,2018

Tmreya Sweets and Pastries Company- Kingdom of Saudi Arabia

Identify and delegate responsibilities to supervisors and staffs to ensure objectives are met and excellent services are consistently achieved.

Effectively manage the entire operation of the Store.

Implement new company policies and procedures by developing plans and instructing staffs.

Consistently review operations and staff to identify any problem, concerns, and opportunities for improvement.

Provide coaching and feedback to staffs and asses performances on and on a daily basis.

Consistently monitor product and labor cost to remain within goals.

Monitor and maintain the Micros POS System.

Conducts staffs daily briefing.

Kitchen Manager - Kuwait

October 2014 to January 2015

Chili’s Bar and Grill Al Bidaa Kuwait

Description: POSITION SUMMARY: Responsible for supervising back of the house (BOH) operations in preparation, presentation and service of menu items. Communicates all food, timing issues, needs, and special requests between front of house (FOH) and BOH

Customer Focus

Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere

Remain calm, patient and polite, if receiving customer feedback

Be helpful and go out of your way to help our customers

Personal Integrity

Be honest and reliable

Be trustworthy and respectful

Be immaculately dressed

Maintain excellent time-keeping and attendance

Be professional at all times

Team Work

Always be a good team player

Build and maintain good relationships with all team members

Work together with the team to ensure that the restaurant is the best it can be

Be willing to take on jobs to balance the team workload

Be able to communicate well with people of all levels

Assistant Restaurant Manager In-Charge – Doha, Qatar

June 2009 to November 2013 Thai Chi Restaurant Villagio Mall Doha, Qatar

KEY DUTIES & RESPONSIBILITIES:

Responsible for planning, organizing and directing a diverse staff of food service personnel in a multiple type food service operation full service restaurant work, which requires the application of considerable judgement and initiative in planning work programs; staffing for cash food service an; requisitioning and purchasing food supplies and training employees in food service and preparation.

Assign and/or recommend assignment of specific duties to Employees to ensure all areas of the restaurant are covered & to maximize customer service potential.

Ensure all company policies & procedures are adhered to.

Determine/recommend types of food & beverage quantities to be ordered.

Monitor & appraise the quality of food produce & resolve problem areas.

Maintain high standards of quality, presentation & cleanliness through the restaurant.

Facilitate & monitor correct quality of food service to customer at all times.

Ensure implementation of health & safety, food hygiene & local legislation at all times of operation.

PLANNING & ORGANIZING:

Provides overall management.

Plans, organizes, assigns and supervises the work of a number of diversified personnel engaged in food preparation and service.

Observes quality of food service and gives instructions for maintaining high standards.

Develops, prepares and prices menus to satisfy customer’s desires & promotes cash sales.

Works as necessary to ensure customers satisfaction, which may include occasional odd hours and remains on call for problem solving.

Reviews inventory, requisitions and purchases food supplies as required.

Receives requests for catering/ banquets service, plans and prices menu, and supervises operations at location where catered service is held.

OPERATIONS:

Assigns, trains personnel and determines work schedule.

Interviews and hires employees; evaluates employee’s performance and resolves minor employee grievances.

Resolves customer complaints regarding sales & service.

Monitor customer preferences to determine focus of sales effort.

Captain Waiter- Dubai UAE

June 2006 to May 2009

Holiday Inn Downtown Dubai, UAE

Duties and Responsibilities

Responsible in supervising the staff in all outlets.

Responsible for maintaining standards of staff grooming and hygiene.

Staff briefing and allocation of work during briefing.

Checking all the outlets what are the needed items for the operation.

Involved in restaurant functions like planning, costing, delegation, evaluation, organizing, cost control, interviewing, selection, discipline, setting target, counselling, standards, appraisals, training, human relation, communication and coordination.

Waiter- Philippines

December 2004 to May 2006

Holiday Inn Downtown Dubai, UAE

Duties and Responsibilities

Ensure that the customer is assisted properly.

Ensure that the guests are always greeted and welcome in friendly manner.

Checking good feedbacks to satisfy their experience as a whole.

Ensure that the store is clean neat and tidy.

To work as a team to gain confidence, unity and strong relationship to each and every one.

Cook- Philippines

2002 to 2004

Lady KTV Bar and Restaurant Quezon City Philippines

Duties and Responsibilities

Providing high quality food.

Doing misen place (preparation) ensuring that everything is ready for daily operation.

Checking available and not available items and inform to chef in charge.

Daily check expiration.

Ensure that proper hygiene and cleanliness in the workplace is observed.

Checking the temperature of Freezers and Chillers to avoid spoiled items.

Service Crew- Philippines

June 1999 to November 2001

CFC- Chowking Food Corporation Philippines Urdaneta, Pangasinan

Duties and Responsibilities

Greet warmly and attend to customer needs at all times.

Understanding customer needs and demands.

Deliver service as fast as efficient as possible.

Training and Seminars Attended:

1. Integrated Hotel Restaurant & Passengers Ship Operation Cinnell Review, Training and Consulting Centre, Manila, Philippines 1996

2. Be My Guest Training- Crowne Plaza Dubai, UAE 2004

3. Can Do Training- Crowne Plaza Dubai, UAE 2004

4. Basic Food Hygiene- Crowne Plaza Dubai, UAE 2005

5. Bartender Training- Crowne Plaza Dubai, UAE 2007

6. Planning and Organizing Training- M.H.Alshaya Group Doha Qatar May 2013.

7. Basic Food Hygiene Training- M.H. Alshaya Group Doha Qatar July 2013

Educational Qualifications:

Binalonan National High School - Binalonan, Pangasinan, Philippines (1992-1996)

Summary of Qualifications:

Basic Knowledge in Microsoft office

Very good in handling & dealing customers with the customers and can work under pressures

Hardworking, strong presentation and organizational skills

Creative, resourceful with a high degree of leadership ability

Goal oriented, highly motivated and determined to succeed

Strong Leadership

Skills:

Food & Beverage Operations

Health and Safety

Sanitation guidelines/practice

P & L

Inventory

Ordering

Control Wastages

Personal Details:

Date of Birth: May 8, 1979

Nationality: Filipino

Age: 39

Language Known: English, Basic Arabic and Filipino

Gender: Male

Status: Married

Passport: P4518065A

Reference:

Anupa Benny: Operation Manager-Wafi BrandM.H. Alshaya Company

P.O. Box 181, Safat 13002, Kuwait

Tel : +965-********

Mob : +965-********

Email: ac7ncu@r.postjobfree.com

Henry R. Suarez Jr Executive Chef Insight – Creative Restaurant Concepts Division of Wafi Hospitality LL

Tel: +971*-******* Fax: +971*-******* Mobile: +971**-******* Email:ac7ncu@r.postjobfree.com or ac7ncu@r.postjobfree.com Post Box No: 30567, Dubai, U.A.E.

Lijo Matthew - Operation Manager- Tmreya Sweets and Pastries

M- +966*********

T- +011*******

E- ac7ncu@r.postjobfree.com

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