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Customer Service Manager

Location:
Kissimmee, Florida, United States
Salary:
55000
Posted:
November 12, 2018

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Resume:

JIM HARRIS

**** ********* ******, *********, ** *4743 407-***-**** ac7n9u@r.postjobfree.com

Objective

Seeking an Operations Manager position utilizing 20+ years of managerial experience as well as offering effectiveness in managing guests, staff members and patrons utilizing strong customer service, leadership, communication, conflict resolution and mediation skills.

Skills & Abilities

PERSONNEL MANAGEMENT, RECRUITMENT, TRAINING & DEVELOPMENT

GOAL-ORIENTED WITH EXTENSIVE ORGANIZATIONAL & PROBLEM-SOLVING ABILITIES

EXPERIENCED WITH PROFIT/LOSS, SALES MARKETING & PUBLIC RELATIONS

EXCELLENT INTERPERSONAL COMMUNICATION

PROVEN SALES STRATEGY, PROMOTION, MERCHANDISING

Experience

VICE PRESIDENT OF OPERATIONS BOSTON LOBSTER FEAST 1999 - 2018

Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes and coaches employees to meet high performance standards while streamlining and executing successful operations of multiple restaurants.

Grew number of operating restaurants from one Boston Lobster Feast to three Boston Lobster Feasts, one fine dining restaurant, a commissary kitchen and a seafood retail store

Increased sales from $4 million to $25 million

Improved profit margin from 8% to 12% and maintained consistently

Managed approximately 200 employees including 20 management personnel

Employee retention – management personnel average 10 years and hourly employees 5 years

Curated drink menu, promotional packages and product development

Established monthly walk-throughs

GENERAL MANAGER BOSTON LOBSTER FEAST 1997-1999

Increased sales from $4 million to $6.5 million

Established standardized system for manuals and staff recruitment

Curated drink menu, promotional packages and product development

GENERAL MANAGER PLAZA RESTUARANTS INTERNATIONAL D/B/A SIZZLER & HOULIHANS 1995-1997

Assisted in development of new concept to grow multiunit chain

Responsible for all areas of daily operations and P&L accountability

GENERAL MANAGER TGI FRIDAY’S 1990-1995

Responsible for all areas of daily operations and P&L accountability with annual sales in excess of $3.5 million

Hired all hourly employees

Trained Managers in Training and hourly employees

Performed customer service, cost accounting and inventory control functions

Education

BACHELOR OF SCIENCE 1980 FLORIDA STATE UNIVERSITY

Major: Hospitality Management



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