Nathan A Vines
**** ******** **, ******* ** *****
919-***-**** • ac7n9h@r.postjobfree.com
QA Analyst
Working in the Software field for several years in both Operations and Development roles. Experience in testing and QA for software in an Agile environment. Excellent customer service skills in sales and support roles. Able to adapt quickly to highly stressful situations and learn complicated material with very little formal teaching.
Technical Strengths
Window’s OS’s and associated hardware and software
Thorough testing, diagnostic skills, and documentation in a QA environment
Skilled at crafting test scenarios/ cases and procedural testing standards
Excellent team and independent worker
Good Customer Services skills and interpersonal office communication
4 years’ experience with SQL Database structures and implementation
2 years working in Agile environment, black and grey box testing
Educational & Certifications
MyComputerCareer.com 2014 to 2015
Certifications: MCP, MTA OS, MTA Security, MTA Networking, CompTIA A+, and Network +
US Army 68W (medic) training February – Dec 2007
Experience
Centeredge Software 2015-Nov 2018
Tier 3 Support Technician- Provide support for the POS software in a wide range of capacity, ranging from assisting with tasks in the software to computer maintenance and hardware install. Work with clients on best business practices and operational setup. Train and assist tier 1 technician in software and hardware knowledge. Creates technical documentation/troubleshooting for new issues that arise for both software and hardware. QA’d bug issues with documenting, testing and implementing fixes for bug issues. Ran Op’s Beta program for testing new versions of software
US ARMY 2007-2011
68W Healthcare Specialist- Responsible for up to company level healthcare of all soldiers. Handled emergency trauma, clinic maintenance, upkeep of records, inventories, and training soldiers soldering skills and medical training. Accompanied platoons on daily missions while deployed. Clinic support of Win XP, Vista, & 7 desktops and laptops. Utilized Outlook email and maintained network connectivity (routers and switches). Performed Hardware fixes on devices.