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QA Analyst

Raleigh, North Carolina, United States
November 12, 2018

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Nathan A Vines

**** ******** **, ******* ** *****

919-***-**** •

QA Analyst

Working in the Software field for several years in both Operations and Development roles. Experience in testing and QA for software in an Agile environment. Excellent customer service skills in sales and support roles. Able to adapt quickly to highly stressful situations and learn complicated material with very little formal teaching.

Technical Strengths

Window’s OS’s and associated hardware and software

Thorough testing, diagnostic skills, and documentation in a QA environment

Skilled at crafting test scenarios/ cases and procedural testing standards

Excellent team and independent worker

Good Customer Services skills and interpersonal office communication

4 years’ experience with SQL Database structures and implementation

2 years working in Agile environment, black and grey box testing

Educational & Certifications 2014 to 2015

Certifications: MCP, MTA OS, MTA Security, MTA Networking, CompTIA A+, and Network +

US Army 68W (medic) training February – Dec 2007


Centeredge Software 2015-Nov 2018

Tier 3 Support Technician- Provide support for the POS software in a wide range of capacity, ranging from assisting with tasks in the software to computer maintenance and hardware install. Work with clients on best business practices and operational setup. Train and assist tier 1 technician in software and hardware knowledge. Creates technical documentation/troubleshooting for new issues that arise for both software and hardware. QA’d bug issues with documenting, testing and implementing fixes for bug issues. Ran Op’s Beta program for testing new versions of software

US ARMY 2007-2011

68W Healthcare Specialist- Responsible for up to company level healthcare of all soldiers. Handled emergency trauma, clinic maintenance, upkeep of records, inventories, and training soldiers soldering skills and medical training. Accompanied platoons on daily missions while deployed. Clinic support of Win XP, Vista, & 7 desktops and laptops. Utilized Outlook email and maintained network connectivity (routers and switches). Performed Hardware fixes on devices.

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