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Sale & Logistics Customer Service Adminstration

Miami, Florida, United States
November 12, 2018

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Damarys P. Carreras

***** ** **** ******

Miami, FL 33193



● Results driven individual interested in a challenging, creative, and dynamic position where my extensive knowledge, experience, and skills will contribute towards the development and growth of the organization. Qualification Highlights

● Extensive experience in Sales and Marketing, Logistics, Distribution, and, Import/Export Operations

● Experienced in Sales and Logistics functions including event marketing, product launches, project and inventory management, forecasting, transportation and distribution, budget control

● Ability to manage various high volume and key accounts

● Extensive monitoring of the quality, quantity, cost and efficiency of the movement and distribution a of warehouse goods

● Heavy negotiation skills with suppliers, vendors, ocean carriers and customers

● Experience in developing new business and product development

● Documentation specialist to include Sales proposals and Contracts, Hazardous Material Declarations, SED filing, Caricoms, Bill of Ladings, Certificate of Origins, and Legalizations

● Versed in process development, staff training, and implementation

● Excellent leadership skills, self-motivated, and energetic with strong multitasking experience while working in team environment

Professional Experience

● Maurice Sporting Goods, 2013-Present

● Office Manager

● Work with Sales Managers to develop quotes for potential new customer business and convert into sales orders

● Support the Sales Managers in maintaining and growing the account base, monitoring all sales, profits, and margins

● Assist the Sales Managers in developing and managing sales presentations, mailing lists, and promotional materials including flyers, catalogs, etc.

● Aid in preparing proposals, ordering/maintaining office supplies, maintaining office equipment, all required office permits, and handling of petty cash

● Coordinate samples coming in and out of office, set up displays with merchandise to aid all customers place their sales orders

● Process expense reports for Sales Managers

● Process times cards for all employees

● Receive, enter, and process customer orders and make sure all orders shipped according working closely with the warehouses

● Prepare promotional activities for all key dealers and support managers with special projects to increase sales

● Handle all claims which include defectives, shortages, pricing issues, etc.

● Prepare all events which include conventions and sales shows, attend shows and assist with sales and product information

● Manage all day to day business in office

● Liaison with IT department on a daily basis to make sure all corporate and warehouse software was implemented correctly based on employee and customer needs

● Train staff as needed regarding product implementation, product knowledge and warehouse operation for domestic shipments and international shipments

● Daily interaction with credit and billing departments to ensure all customer accounts were up to date

● Achieved and exceeded office sales goal by over $8 Million dollars in sales servicing both domestic and International Customers

● Ace Hardware Corporation, International Division 2002-2012

● Senior Sales Account Executive

● Responsible for managing various sales and operations activities to drive and optimize profitability and achieve success

● Management of key multimillion dollar accounts and retention

● Formulate winning strategies to achieve business goals and objectives

● Supervise and oversee department functions, procedures, and processes to ensure department and customer satisfaction

● Staff development and motivation

● Visits to retailers in Central and South America to discuss sales objectives, new business opportunities, and product implementation

● Drive revenue opportunities based on providing existing customers and potential prospects with solutions to order management, warehousing and distribution, transportation and various services

● Proactively develop and implement special sales activities to increment sales, rotate inventory, and drive revenue growth throughout Latin America and Caribbean

● Work closely with Regional Sales Directors and Managers to gather, share, evaluate, and act on sales leads and prospects

● Budgeting and Expense control

● Merchandising and Inventory control

● Daily interaction with corporate IT Departments regarding new systems implementation and training

● Heavy price negotiations and execution of sales orders, and manage account billing transactions

● Participate in marketing events such as trade shows

● Administer monthly team meetings to go over and analyze sales and inventory reports for each region,

● Work closely with Marketing, Merchandising, and Buying departments for the implementation and execution of special promotions and projects

● Heavily involved with preparation of Conventions, Conferences, Vendor trainings, presentations various special events

● Act as a liaison between Sales and Logistics teams to evaluate and solve customer issues, manage customer relationships, and protect both organization and customer revenue

● International Logistics Executive

● Daily management of $100 million dollar a year accounts, and coordinating export shipments going to Central and South America, Caribbean and Middle East.

● Manage daily operations and ensure all freight is accurately moved based on customer demand and country specific requirements shipping to over 37 country and 54 retailers.

● Evaluate effectiveness and provide strategies for current work methods, procedures and staffing to achieve overall achievement of the organization save the our logistics department over

● Delegate and assist in placement of export orders such as drop ship and warehouse orders, obtaining commercial invoices for shipping, daily communication with various freight forwarders to ensure proper shipping of product to Latin America, Caribbean, and Middle East

● Establish and coordinate bookings with various carriers and tender shipments

● Heavy interaction with warehouse to ensure proper receiving and shipping of merchandise

● Update and maintain Freight Forwarding and Inventory system for proper receiving and tracking of all incoming/outgoing goods

● Expedite customer billings

● Negotiate and confirm rates with various Ocean Carriers

● Evaluate shipments, consolidate loads, select most cost effective method of delivery

● Create,coordinate and execute country specific export and commercial documents, such and SED’s, Bills of Lading, Hazmat

(IMO’s), Caricoms, and Certificate of Origins

● Heavy daily communication/interaction with customers, vendors and carriers

● Analyze inventory and sales reports

● Provide daily support to Logistics Director and Sales force

● Purchasing and negotiation of products for warehouse and customers

● Closely analyze, research and resolve retailer claims for shortages, overages pilferage and damages Eastman Kodak Company, Latin American Region 1998-2002

● Export Coordinator

● Main contact for Central/South American and Caribbean distributors regarding product information, purchase orders and export shipments

● Prepare and coordinate export shipments for Latin America

● Act as a liaison between sales and marketing representatives and customers. Resolve customer issues regarding pricing, discrepancies and product specifications

● Administrative support to Regional Managers

● Assist Marketing representatives with special marketing events, product replacements and systems updating

● Coordinate Vendor shipments of advertising and promotional material and facilitate the distribution of products within Kodak distributors

● Involved in management projects such as warehousing, distribution and process improvement

● Analyze customer claims regarding shortages, pilferage, and damage. Provide follow up and resolution to carrier claims Trans Registry Limited, Miami FL 1996-1998

Customer Service

Insta-Check, Miami FL 1994-1996

Customer Service


● Bachelor in Arts, Major: International Relations – Florida International University

● Associate in Arts Degree – Miami Dade College

● Sales, Logistics and computer training courses


● Bilingual (Spanish / English)

● Strong written and oral communication skills

● Excellent organizational, problem solving and analytical skills

● Proficient and detail/goal oriented

● Work well in face paced challenging environments

● Computer skills include SAP, AS/400, MS Office applications

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