Kaitlyn M. Willenbring
**** ********* ******* **, *****, MN 55122
612-***-**** ac7n98@r.postjobfree.com
https://www.linkedin.com/in/kaitlyn-willenbring-b34590140/
Objective
To obtain a fulltime position in the hospitality industry where my creative, leadership and multitasking skills may be applied.
Highlights of Qualifications
7 years of various customer service experience
Demonstrated ability to supervise and lead a team to successful event completion
Experience using POS software systems
Experience with Microsoft Office, Outlook Office 365, Social Tables, Aloha, Delphi and WIX
Strong teamwork and leadership skills
Education
University of Wisconsin–Stout, Menomonie, WI May 2018
Bachelor of Science Degree in Hotel, Tourism and Restaurant Management
Related Coursework
Financial Accounting
Tourism Marketing and Sales
Professionalism
Trade Show Management
Hospitality Employee Relation
Int’l Conventions and Meetings
Educational Projects
Ocean Crest Resort, UW-Stout, Menomonie, WI Jan. 2018 - May 2018
Reviewed a property and made changes as we see fit for potential investor
Analyzed cost, property layout, interior and exterior of all buildings, staffing plan to best fit the resort
Boston Symposium, UW-Stout, Menomonie, WI Sept. 2017- Dec. 2017
Facilitated an entire trade show from start to finish with a small group
Determined food and beverage menu for small meetings, main dinner, refreshments, etc. while staying within the group decided budget
Event Coordination Experience
Food and Beverage Manager, Crowne Plaza Northstar, Minneapolis, MN August 2018-Present
Administer scheduling of around 25 outlet and banquet employees
Perform beverage and liquor ordering for all on-site events and restaurant
Perform day of event coordination, post event billing and calculation of employee gratuities
Department contact for employees, vendors, coworkers, etc.
Assistance of employees in all departments when needed
Event Coordinator, Roosevelt Hills, Barronet, WI May 2017 - October 2017
Managed venue social media account to attract more potential customers
Administrated one on one meeting with bride to discuss wedding day plans and schedule
Set-up and conducted wedding, gift opening and rehearsal with bridal party
Discussed details of wedding with all parties including DJ, caterer, officiant, etc.
Reviewed final bill and receive detailed feedback
Event Coordinator Intern, Coyland Creek, Siren, WI May 2016 – October 2016
Set-up and spoke to potential clients about our services and venue
Administrated one on one meeting with bride to discuss wedding day plans and schedule
Managed bartenders and other staff throughout event
Discussed details of wedding with all parties including DJ, caterer, officiant, etc.
Reviewed final bill and receive detailed feedback
Other Work Experience
Hire A Host, Office Assistant and Banquet Server, Burnsville, MN May 2018 – August 2018
Server, Duke and Dagger, Menomonie, WI Nov. 2017 – May 2018
Cashier/Receptionist, Inver Grove Ford Lincoln, Inver Grove Heights, MN Nov. 2012 – August 2016