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Manager Customer Service

Location:
West Bend, Wisconsin, United States
Salary:
100000
Posted:
November 12, 2018

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Resume:

Gregory M. Ladich

262-***-****

West Bend, WI ***95 ac7n8s@r.postjobfree.com

Summary of Qualifications

Accomplished operations management professional possessing exceptional communication skills and an extensive background in the following broad-based competencies

Logistics Management Project Implementation Mgr. Technology Integration

Employee Engagement Compliance Management Six Sigma Methodology

Quality Systems Mgr. Distribution Management Executive Committee

Professional Experience

DHL Supply Chain, Rockwell Automation

General Manager, Mequon, WI 2017- 2018

Lead 3PL for customers Mequon, WI facility that supported all warehousing, receiving, shipping and inventory on multiple shifts and facilities. Implemented system technology improvements that would upgrade business intelligence and SAP. Reporting. Improved warehouse utilization and productivity by installing additional racking and improved SKU utilization reducing pick errors and inventory variance by more than 2%. Increased staff support to customers 2nd and 3rd shift improving manufacturing productivity by 5%. Reduced OSHA recordable to less than 1.0.

CSM Bakery Solutions

Distribution Manager/General Manager, Menomonee Falls, WI 2016-2017

Managed supply chain functions for distribution, warehouse, inventory and office staff for world's leading bakery products supply company. Improved culture of excellence within supply chain and sales teams that reduced out of stocks to customer by more than 5% that dramatically increased customer retention. Co-lead route optimization project reducing cost and delivery miles to company fleet by 3%. Negotiated successful maintenance contract for fleet and PIT equipment.

Capstone Logistics LCC, Affiliated Kenosha

General Manager – Milwaukee Area 2015- 2016

Direct and develop diverse high performing teams in a fast-paced grocery warehouse environment with over 250 employees and 14 direct reports. Developed strategic supervisor management execution improving employee productivity, visibility and accountability in all departments in first three months. Enhanced existing WMS system with sustainable KPI’s that improved pick rates and reduced cost below budget for first time in more than 2 years. Improved safety culture reducing OSHA recordable rate from 6.0 to 4.0.

Jacobus Energy, Inc. /Quick Fuel Fleet Services, LCC

Logistics Center Manager/Director – Milwaukee, WI 2014-2015

Lead logistics operations team for Quick Fuel Fleet Service. Built state of the art logistics center for all Quick Fuel operations supporting 35 facilities and 425 drivers in the US 24/7. Drove continuous improvement objectives throughout supply chain improving dispatching, route utilization, driver support, inventory management and fuel supply across all business units reducing labor by 3%. Drove system integration of SMARTLogix software transcending capabilities of data capturing and superior customer service. Negotiated teamsters contract improving delivery flexibility reducing cost and improving dispatch capabilities saving reducing cost by $100 K annually. District Operations manager for Milwaukee and Madison branches. Director Quick Flash Service and Equipment. Executive Committee Member

Coca Cola Refreshments

Distribution Center Manager -Duluth, MN / Ashland, Milwaukee. WI 2002- 2014

Lead continuous improvement methodology for multiple distribution facilities with 5S and Six Sigma certifications

for world’s largest beverage company. Recognized as best of the best distribution facility in the central region. Reduced operating expenses in delivery and warehouse for 3 straight years by an average of 3% Lead multiple regional Six Sigma projects improving throughput, productivity, process improvement, facility layout and redesign in multiple facilities. Special assignment for 6 months in St Luis production facility and project leader in multiple corporate ISO, HASP Quality Control certifications. Safety leader for Milwaukee and Sheboygan production facilities reducing OSHA recordable from 13 to 6.0. Lead community engagement projects supporting United Way, Alliance for Great Lakes, ALS in the communities we served in all locations. Developed and mentored managers and supervisors building bench strength as future leaders promoted in multiple facilities.

Member Wisconsin- Minnesota Beverage Association

Chamber of Commerce Duluth, MN

United Parcel Service

Center Operations Group Leader-Eau Claire, WI 1999-2002

Awarded promotion by world’s largest package delivery service company to lead operations at medium size package

distribution center in North Central Wisconsin. Scope of responsibility included 8 direct reports, 40 Full Time drivers and 50 part-time employees. Solidified staffing in part-time operations through improved communication, job training, and accountability measurers that reduced turnover from 80% to less than 30%, dramatically improving employee morale, improved customer service and productivity over an 18-month period. Significantly reduced OSHA injury frequency and decreased compensation benefit claims through heightened safety awareness efforts and communication. Exceeded production and service goals for 2001 by educating driver on proper procedures and improving area knowledge.

Industrial Engineering Team Leader UPS– Elm Grove, WI 1998-1999

Collaborated with 6 regional distribution centers managerial and supervisory personnel to improve operational productivity and customer service efforts. Analyzed production levels and existing methods to determine problem areas, redesigned distribution center methods and implemented necessary changes by providing hands-n training on site for 6 buildings.

Estimated staffing and volume requirements for daily and monthly business plans, integrating data to prepare long range

Forecasts. Annual budget planning for distribution centers. Redesigned reload production operations in hub centers by reworking small sort scheme to improve volume flow per site, reducing costly handling expense and damage service claims.

Customer Resource Group/PSI Team Leader UPS-Elm Grove, WI 1985-1998

Lead upgrading technology, bar coding and inventory control hardware for small to medium sized distribution sites as well as preparing yearly and peak season forecasts and distribution plans with corporate air and inter-model groups. Consultant sales. Provided onsite management at Lands’ End and American Girl facilities to direct operations for joint ventures to ship all catalog orders via UPS 2Day Air Service, setting the standard for other 2Day Air contracts. Worked with semi and fully automated distribution systems, traffic and logistic contracts. Structured operational design improvements that significantly reduced operational costs, resulting in higher business volume from Wisconsin accounts. Co-developed warehouse workshops to train plant managers and hourly staff to implement improvements in warehouse cycle. Consolidated shipping loads and maximized trailer space to reduce number of trailers and drivers needed to transport merchandise, lowering contract carrier expenses in 1998 more than $500,000 from previous year. Awarded regions transportation representative for 1996 summer Olympics.

Education and Specialized Training

University of Wisconsin- Milwaukee Milwaukee, WI

Pursued Bachelor of Arts Program Business Administrate

University of Wisconsin Waukesha, WI

CAD Design and Intermediate Excel Courses

Apollo Root Cause Analyses Certificat Detroit, MI



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