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Project Manager

Manchester Center, VT
November 12, 2018

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Vineet Kumar Singh

PMP ITIL V* Professional Scrum Master AWS Certified Solutions Architect-Associate

Manchester, CT 06042 302-***-**** LinkedIn Profile

IT Project Management Consultant with over 13+ years of experience in leading and delivering large scale IT projects.I have immense experience in managing

Large scale (5-10 Million USD) Application Development, QA/Maintenance Agile & Waterfall projects

Project Budgets and Resources i.e. allocating budgets, tracking (actuals vs forecasted) including Resource Management

IT Transitions to Managed Service Providers

Service Delivery Operations (Offshore-Onsite) leading geographically dispersed teams in the EU, US and India for FTSE100 clients

Cloud computing solutions like SaaS, IaaS and PaaS for more than 3+ years.

AWS Services including EC2, Auto-Scaling in launching EC2, Elastic IP's, ELB, Kinesis, Elastic Beanstalk, S3, Cloud Front, Cloud Formation, RDS, RedShift, Amazon Dynamo DB, Cloud Watch, VPC, Route53, SNS, SQS, API Gateway and, also, migration from on premises network to AWS cloud.

Design and implementation of Continuous Integration, Continuous Delivery, Continuous Deployment (CI/CD) and DevOps processes for agile projects

Specialized in IT Service Delivery Management and Agile Project Management (Scaled Agile Framework (SAFe®),Agile: Scrum & Kanban, DevOps and Waterfall) across the Insurance, Pharmaceuticals and Life Science and Finance sectors.


Extensive leadership, business, technical, and creative expertise in:

Leading the Project Management Office & Vendor Management Office defining and managing Project standards along with evaluating third-party providers of IT services, supervising day-to-day interactions and managing longer-term relationships

Managing a portfolio of 40+ client applications aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains by timely and quality execution of multiple App Dev initiatives

Managing large scale, complex, multi-site, multi-vendor cross functional (Dev & QA) teams (50-60+ team size) ensuring the issue ownership, root cause and corrective actions are identified.

Coaching associate PMs & driving Project Management Office (Project Status reporting, Project Standard/Methodologies, Project Documentation, owning MPP (MS Project 2000), scoping & planning)

Reviewing project data i.e. scope, timeline, project interdependencies, budget, issues, and risks for the projects in the portfolio with program and project managers

Business Communication: Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.

Industry standards, such as HIPAA, GxP (GLP, GMP), SOX, PMI framework, AHIP, ISO, Six Sigma, ITIL V3 and Capability Maturity Model (CMM). Advanced MS Excel, MS PowerPoint, MS Project & SharePoint.

Areas of Expertise

Organizational Development Project Management IT Systems Engineering

Business Analysis/BRM Project Planning/Management Cross-Platform Integration

Process Flow Analysis Program Management Migration and Conversion

Process Improvement Vendor/SI Management ITS Apps and Infra

Team Building Schedule Management Disaster Recovery Planning

Training and Mentoring Cost Management System Integration

Methods & Procedures Customer Management E-Commerce

Server Consolidation Quality Management Process Engineering

Executive Advisor Budget Management Software Development

Business Continuity Planning Communications Mgmt. Software Quality Assurance

Organizational Redesign Risk Management Standards Development

Professional Experience

Lincoln National Life Insurance Co (Hartford, CT) 2016 – Present

Program Manager

Managed Run and Build projects for IT Service Management of Application Services supporting 30,000 user base

Spearheaded initiative to renegotiate contracts with existing vendors, resulting in $1.5M+ in cost savings within 6 months

Worked with Project Managers to define high-level program roadmap, including definition, critical milestones, budget and strategic goals

Established initial project budget and regularly tracked actual cost to projected cost.

Formulated project timing and risk mitigation plans to identify potential problems and adverse impacts before they had the chance to occur

Perform technology cost analysis in determining the true value of a technology investment (capital expenses, operating expenses, etc) and outline the return on investment and the total cost of ownership.

Manage all aspects of vendor selection/management such as the request for information process, RFP (request for proposal) creation, price negotiation, vendor selection, contract management, implementation management.

Conduct regular meetings to review all aspects of the services provided to insure open and complete communications with customers through open, responsive and collaborative interaction.

Identified and diligently documented key objectives, goals, and success criteria for essential projects, and translated them into successful deliverables.

Slashed turnaround time for testing teams by as much as two weeks by introducing Kanban Techniques tracking/documenting open issues at every stage using JIRA.

Worked with build pipeline set up for Continuous Integration/Continuous Deployment using Jenkins/Jenkins Enterprise editions and Deploy to orchestra changes across servers and components.

Worked with JIRA for creating Projects, Dashboards (Scrum & Kanban), assigning permissions to users and groups for the projects & created the mail handlers and notification Schemes for JIRA.

AstraZeneca (Wilmington, DE) 2015 – 2016

Sr. Project Manager/PMO – New Generation Travel & Expense

Creating and managing the next generation Travel and Expense System for AZ. PMO lead for developing and implementing the AstraZeneca Mobile T&E across 50 countries and various marketing regions.

Driving Project Management Office (Project Status reporting, Project Standard/Methodologies, Project Documentation, owning MPP (Gantt chart), scoping & planning)

Work on setting overall program governance model and relationship strategy with client CXO executives and other stakeholders

Worked in a hybrid cloud environment to manage an Amazon Virtual private cloud and migrate workloads to Amazon Web Services with least service disruptions.

Worked on Business Case to Store and Archive Expense Receipt related data on AWS S3 & Glacier.

Successfully completed roll-out $100K under budget and 3 months ahead of schedule; exceeded customer satisfaction targets, standardized disjointed desktop back-end, and stabilized infrastructure.

Managed Business Requirements Document (BRD), Functional Requirements Document (FRD), Non-Functional Requirements Document (NFRD), Use Requirements Specification (URS), Statement of Work (SOW), creating Functional Requirements Specifications (FRS), System Requirement Specification document (SRS), and Change Request Specification (CRS), Requirement Traceability Matrix (RTM)

AstraZeneca (Wilmington, DE) 2014 – 2015

Project Manager/PMO – Infor Upgrade

Led a cross-functional team to reduce Global IT expenditure for AZ client by $10M through archival of legacy systems.

Led a team of twenty coworkers in delivering automations and service/process improvements - saving efforts worth 4 Full Time Employees per year, resulting in savings worth $300,000 per year.

Database Developments: Guided teams in the performance tuning of relational database management systems (RDBMS) for AZ client. Results: Improved the consistency, recoverability and accessibility of data..

Enact change and continuous improvement increasing the productivity of Scrum teams by 16% and the quality of deliverables by 22%

AstraZeneca (Wilmington, DE) 2011 – 2014

Project Manager/Scrum Master – AZ NA Web Apps

Managed a client portfolio of 30+ Enabling Services web applications (Java) spread across US, Canada and UK.

In just six months, propelled customer satisfaction scores by 16 points from 78% to 94% months (highest scores in account history) and reversed failing account performing from 15% below target to exceeding target.

Slashed turnaround time for helpdesk support issues by as much as two weeks by introducing work order ticketing process and tracking/documenting recurring technology issues.

AstraZeneca (Luton, England) 2009 – 2010

Scrum Master – Legal Apps + Finance

Led and managed complex recovery of critical claim data caused by accidental wipeout of sensitive data worth more than $2Bn. The data loss could have resulted in lawsuits worth another $2Bn, coupled with the loss in reputation for the client.

Implemented the GxP validation framework (Good Storage & Audit) for managing the claim data and claim receipts.

Substantially increased application response time by initiating a capacity planning analysis project to research storage trends and make recommendations on when to add storage.

AstraZeneca (Macclesfield, England) 2008 – 2009

Project Lead

System Integrations/Migrations: Project-managed large-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems from client company AZ.

Results: Achieved seamless migrations and integrations that were transparent to client customers, accomplished with no unscheduled downtime and delivered by as much as $750K under budget.

Accelerated revenues by over half a million dollars in three years by identifying service delivery gaps and cross-selling additional services.

AstraZeneca being a Pharmaceutical client most of the applications abide by GxP Principles. Ensured that the same is implemented, monitored such as controlled Secure logging, Auditing, Keeping archives, Accountability, Non-repudiation, Stringent record-keeping requirements and traceability

Aetna (Pune, India) 2007 – 2008

Project Lead – ePublishing

Aetna (Pune, India) 2005– 2007

Developer –Online Error Correction

Technical Skills

Tools & Software

MS Visio, MS Project 2010 (Gantt Charts), Rational Enterprise Suite, Rational Requisite Pro, Rational Clearcase, Rational ClearQuest, Rational Rose, SharePoint, SFDC, PowerPoint, Excel, Jenkins


SDLC, RUP, RAD, Waterfall Model, Agile/SCRUM, Lean Analysis, OOAD, SAFe


Oracle, MS Access, SQL, ETL, Data Warehousing


PL/SQL, Java/J2EE – (Struts Framework), Java Script, HTML, VB, HTML, XML,C#,ASP.Net, Oracle

Development Tools

Business Objects 6.1/6.5/XIR2, Report Designer, WSAD, RAD

Service Management Tools

Clarity, Clearquest, Fogbuzz, Fusion, Remedy, ServiceNow, Jira



AWS Certified Solutions Architect-Associate

Professional Scrum Master

ITIL® Foundation Certificate in IT Service Management

AHIP (American Health Insurance Plans 1.0) Part A Certification

AHIP (American Health Insurance Plans 2.0) Part B Certification


Amaze Awards 2014 for successful Global T&E roll-out

Prima Award for excellence in Project Execution (Q3, 2010-11)

Awarded as the Most Valuable Player for the Q3 (2007-08) by Infosys Tech Ltd.

Star Award for AZ Bundle D Project


Bachelor of Engineering (2005)

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