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Operations Manager

Nashville, Tennessee, United States
November 12, 2018

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Objective: Leadership position within forward-looking / progressive company where experience, values and creativity can be used to achieve Customer Satisfaction in Key Performance Indicators, support growth, and exceed goals in today's challenging environment.

Professional Skills:

Proven company-focused, dependable Leader and Team-Player within Distribution & Manufacturing Operations and Human Resource applications for both unionized and market-competitive labor in distribution and manufacturing environments;

Dependable Self-Starter with exceptional Analytical / Problem Solving, Prioritizing, and Creativity skills with the ability to work well under pressure and get the job done utilizing 6 Sigma, Lean, Toyota Production System (TPS), and project / program management skills and techniques;

Seasoned Change Agent driven to analyze, develop and implement processes through hands-on opportunities, training, observations, and positive interactions;

Customer Oriented with strong desire to exceed expectations of both internal and external customers; Builds effective relationships both internally and externally;

Excellent Motivational, Training, and Presentation skills.

Competent in Microsoft Office Suite of programs (Outlook, Word, Excel, Project, PowerPoint & Access)

Working knowledge of various operations management systems (WMS), including AS400, LMS, Oracle, SAP, SAS, RT, Manhattan, Red Prairie and JDE Enterprise One; Manual and a variety of automated systems - with and without Barcoding, Voice, and RF capability.

Proficient in PeopleSoft, Kronos, Workforce, Novatime, miscellaneous HR performance review, data collection & reporting through various methodologies.


CWC Logistics; Fort Wayne IN

08/2017 – present Distribution Center Facility Manager (Portland, TN) – Responsible for 3PL distribution operations to support customer annual sales of $400MM. Provide leadership to 300k sq ft storage and warehousing operations, $30MM in inventory for various security system brands, supported by four different warehouse operating systems. Responsible for the development of 8 direct reports, including HR Manager, Lean Manager Safety, Maintenance, and Operations Supervisors, as well as 120 Hourly Distribution Team Members. Dotted-line accountability to on-site customer representatives.

Federal Mogul Motorparts; Southfield MI

07/2016 – 06/2017 General Manager, Start Up Operations (York, PA) – Provided on-site project management and leadership for startup of 705k sq ft distribution operations to support $300MM annual sales to automotive retail and OE customers in Northeast Region. Responsibilities included 3PL management; service vendor selection and management; floor plan design to include 5S processes, determination of storage standards, acquisition and oversight of construction; implementation of WMS Manhattan and Swisslog; development and implementation of work instructions and quality documentation for ISO certification; implementation of Behavior Based Safelty program; oversight of customer move schedule in correlation with inbound and outbound ramp-up; inventory management of $35MM in stock. Established annual working budget and provided hand-off to 3PL.

XPO Logistics (formerly Jacobson Contract Logistics); High Point NC

03/2014 – 07/2016 General Manager, Contract Logistics Services (Carlisle, PA) – Senior Leader on-site for 3 customer distribution campus, 2 buildings each approximately 800k sq ft warehouse space; 24 hour / 7 day food distribution to retail customers (big box and local as well as e-commerce) in Northeast via rail, truckload, LTL and parcel. Full P&L responsibilities to include establishing annual forecast and budgeting, managing rolling forecast, mentoring leadership for success, and meeting performance expectations through communication of expectations, and development of can-do culture. Provided framework to insure SOPs were standardized; implemented employee scorecard to drive measurement of safety, quality and productivity at the lowest level to insure expectations of our customers, both internal and external, are met or exceeded. In first 3 months improved on-time put away 54% and on-time departure 22%. AIB Audit in July 2015 results 980/1000; May 2016 results of 985.

Carlisle Transportation Products, Inc.; Franklin, TN

01/2012 – 02/2014 Regional Manager, Distribution (Carlisle, PA) – Financial and KPI responsibility for locations in Carlisle PA and McDonough GA, providing light assembly & distribution of product to all customers in Eastern USA. Direct responsibility for 900k sq ft of distribution and storage, project management for closure of Carlisle PA facility and reassignment of customers throughout the distribution network, continuous improvement based on 6 Sigma & Lean methodologies, optimization of the supply chain, safety, quality, delivery and succession planning. Mentor 14 direct reports – site and operations management, implementing Lean Culture through process management in this union-free environment.

Caterpillar, Inc.; Peoria, IL (14 years: 09/1997 thru 12/2011)

2007 – 2011 Distribution Center General Manager (York, PA) – Provide leadership to York Caterpillar Parts Distribution Center, 1.2 million sq ft under roof, 450 plus UAW associates, plus 40+ salaried / management supporting 3 client businesses. Mentored 8 direct reports – operations management, facility maintenance, safety, HR, accounting & purchasing. Responsibilities include safety and engagement of workforce, achieving business plan targets ($120m), meeting quality and velocity goals, support of corporate strategies. Led on-site for 2011 UAW negotiations. During tenure, Project Green Belt Lead for implementation of Inbound Processing Center at this established facility, adding parts induction site and small parts assembly for Caterpillar North American Parts network. Implemented CPS (workplace standards based on Toyota Production System) and Lean 6 Sigma into culture and applied methodology to identify bottlenecks and deltas for Rapid Improvement projects, and successfully managing constraints to gain Value Prop of over $3M for each year – 2008, 2009, 2010. All metrics/KPIs improved substantially (10% to 20% each year) over 2007 results. Implemented Recognition/Reward program, Safety, 5S, and Housekeeping.

2006 – 2008 Regional Distribution Center Manager (Kansas City, MO) – Logistics Center Manager providing leadership for the timely and efficient processing and distribution of Caterpillar equipment parts to network dealers. Responsibilities include safety and engagement of workforce, achieving business plan targets, meeting quality and velocity goals, support of corporate strategies. Provided on-site leadership for shut-down of this facility and transfer of goods to new Texas Facility in Waco.

2003 – 2006 Client Network Human Resource / Labor Relations Manager (Morton, IL) - Provide guidance to all Caterpillar Logistics Human Resources (HR), Labor Relations (LR) Departments, and partner with Operations within the CNH Client Services Account multi-facility distribution organization (existing facilities, converting facilities, and start-up facilities) in North America with headcount of over 1500. Co-ordinate human resource and labor relations activities across 16 facilities. Areas of responsibility include employment, training, labor relations, compensation, benefits, career/staff development, safety, site selection, start-up, conversion and closing activities. Serves as the HR Project Lead for implementation of the Logistics Service Agreement.

2003 – 2004 Shared Services Human Resource Regional Center Manager (Fountain Inn, SC)

2001 – 2002 Human Services/Operations Client Support Manager (Joliet, IL)

2000 – 2001 Logistics Division Human Services Client Support Representative (Peoria, IL)

1997 – 2000 New Holland Facility Human Resource Manager (Portland, TN)

Education: Bachelor of Science, Marketing/Management

Jones College; Jacksonville, Florida

GPA: 3.98 – Summa Cum Laude

Who’s Who Among Student in America Universities and Colleges

Additional Professional Training:

Various professional safety seminars, including 40 hour OSHA.

Program Management Process for Start-ups and Project Management for Continuous Improvement

Caterpillar Production System Certified Green Belt & Project Sponsor (modeled on Toyota TPS)

Caterpillar Global Change Management

Logistics Legal Contracts

DDI “Performance Management” Modules

Peoplesoft & Kronos Human Resource Program

6 Sigma & 6 Sigma Lean Certified Greenbelt and Project Sponsor

Senior Professional Human Resource (SPHR) certification

Dale Carnegie’s “Leadership & Presentation Skills”

Dr. Richey “Coaching & Supporting Empowered Teams”

Various ISO9000 certifications

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