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IT Service Delivery Manager

Location:
Bangalore, Karnataka, India
Posted:
November 12, 2018

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Resume:

RESUME

Nawaz Ahmed Khan

Address: old # **, New #3,

Memorial Street, Bharathi Nagar

Bangalore: 560001

Ph: +919*********

Email Id: ac7n7i@r.postjobfree.com

Career Summary:

Sixteen years of extensive, IT Service operations management role in organization; contributed to firm growth by executing business strategies using strong decision making abilities.

CAREER OBJECTIVES:

To obtain a senior management position, in which I am given the opportunity to play a direct role in the unlimited growth and success of solid organization.

Core Competencies:

Excellent people manager – Persuader, Influencer, Leader, negotiator, Instructor and Delegator.

Team work – Effectively communicates to delegate responsibilities using interpersonal skills.

Accuracy and punctuality – Precise with details and facts.

Personal Skills:

To plan, supervise, and coordinate personnel and operations in a manner that will optimize and help achieve the cooperative’s mission and goals, and result in outstanding customer service and satisfaction.

Computer Skills:

All Windows OS, Redhat Linux, Suse Linux, Ubuntu, AIX, VIOS, HACMP, IBM System X Servers, Blade Centers, IBM SAN/SAS Storage, NAS Storage, Ms Office, Windows Active Directory, MS Cluster, MS Exchange, Office 365, Hyper V, Microsoft Windows Cluster, VMware, VDI, V Center, VMware Workstation, Citrix, Apache, IIS, IBM Pureflex Systems, IBM Lotus domino 7.0, 8.0 Server, Notes client and Administrator, IBM Storewide V7000, IBM & Lenovo Laptops Desktops Brocade and Cisco MDS FC Switches, Dell Server and Blade Server, HP Servers, Blade Servers, Printers, Scanners, LAN, WAN, MPLS, Broadband, Wireless, Cisco Pix, Cisco ASA, Fortigate firewall, EMC Data Domain, VNX storage, Avamar, IBM Tivoli Storage Manager, IBM Lotus Domino 6.0/7.0/8 and notes clients administration, Symantec Backup Exec, Arc Serve Backup, IBM/HP Tape Drive, LTO, Auto Loaders and other backup Appliances,

Educational Qualification

Course

Institution /college

Class

BBA

C V Raman University

First

II PUC

Govt Science College

First

SSLC ( 10th )

Quwathul Islam Boys High School

78%

Certifications and Trainings:

ADHNP (Advance Diploma in Hardware and Networking) Jetking Institute of Hardware and Networking 2002.

ITIL v3 Foundation Certified.

PMP v2 Certified.

MCSE 2000 Jetking Institute of Hardware and Networking 2002 .

IBM T3 Server Certified.

IBM System P Server Certified on AIX 5.3.

Lenovo Desktop and Laptop Certified.

Time Management Training.

IBM Pure flex Systems Training.

EMC Data Domain and Avamar Training.

Six Sigma Training.

IBM Tivoli Storage Manager Training.

IBM Storewise Training.

IBM AIX 6.0 Training.

A+ and N+ Training.

Microsoft Office 365 and Migration to Cloud Training.

Professional Experience

Newwave Computing Pvt Ltd System Engineer 2002 – 2003

Key responsibilities: Provide Installation and post sales support for Lenovo Desktops/Laptops, field services, learning new skills

Newwave Computing Pvt Ltd Senior System Engineer 2003 – 2005

Key responsibilities: Provide post sales support for Lenovo Desktops/Laptops, IBM Server, IBM Tape Drives, LTO and Tape autoloaders, field services, Learning new skills, part of infrastructure solutions project team for deployment, configuration and change management.

Newwave Computing Pvt Ltd Technical Specialist 2005 – 2007

Key responsibilities: Provide post sales support for Lenovo Desktops/Laptops, IBM Servers, IBM Storage field services, Learning new skills, part of infrastructure solutions team for deployment, configuration and change management

Newwave Computing Pvt Ltd Manager Technical Services 2007 – 2012

Key responsibilities: Regional IT Service Delivery, Installation, Manage team of field/onsite engineers, SLA achievement, Service desk, Team Management, People Management, Service reviews, Skill development, Assist in Infrastructure solutions project team, Resource Management, Backend Support, IT Administrator/Manager

Newwave Computing Pvt Ltd Operations Manager 2012 – 2014

Key responsibilities: IT service delivery for all regions on Newwave, Manager of regional managers technical services, Regional IT Service Delivery, Installation, Manage team of practice leads and engineers, SLA achievement, Service desk, Team Management, People Management, Service reviews, Skill development, Assist in Infrastructure solutions project team, Resource Management, Escalation Management, Relationship building and Management, IT Technical Presales, Managed Services, Service Workshop, Solutions delivery, Process Management,

Infusion Techno Serve Business operations IT & Partner 2014 – 2018

Key responsibilities: IT service delivery for all regions, Business decision maker technical services, Regional IT Service Delivery, Installation, Manage team of field/onsite engineers, SLA achievement, Service desk, Team Management, People Management, Service reviews, Skill development, Assist in Infrastructure solutions project team, Resource Management, Escalation Management, Relationship building and Management, IT Technical Presales, Managed Services, Service Workshop, Solutions delivery, Process Manager and administrator, Annual Budgets, Capex and Opex Management, Taking customer meetings, team meetings and principal meetings to report the growth and progress on service delivery, Prepare lesson plans and methods of assessment for engineers, Solution Designing and monitoring the project flow, Performance Management.

Areas of Interest:

Music, Travelling, Nature expeditions, counseling and reading.

Personal Details:

Name: Nawaz Ahmed Khan

Date of Birth: 12-01-1981

Marital Status: Married

Nationality: Indian

Languages known: English, Kannada, Hindi, Urdu, Tamil

Declaration:

I hereby declare the above mentioned details are true to the best of my knowledge I possess the valid documents to support the information mentioned above. I hope you will consider my application and provide opportunity to work in your esteemed organization.

Thanking You Yours Faithfully

Date: Nawaz Ahmed Khan

Place: Bangalore



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