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Medical Assistant Customer Service

United States
November 12, 2018

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**** ******* **, ********, **. ***20



Solid background in administration, and accounting, and medical assistant, with strong emphasis

on accuracy and detail.

Develop and implement programs, policies, and procedures to aid in company’s growth.

Strong organizational and interpersonal skills.


Fleet Manager October 2013 – July 2018

Dupre Logistics, LLC Lafayette, Louisiana

Handle all logistics operations

Monitor key performance data to anticipate customer service problem, opportunities safety &


Entered all loads

Coordinate pickup and delivery of product

Track & Trace trucks and loads manually and electronically via MG/EDI

Dispatch trucks manually and electronically via MG/EDI

Act as point contact for carriers and drivers

Handle customer service

Coordinate with Managers, Customer, CSR and Load Planners for possible solutions

Prepare and manager billing, P&L reports

Construct weekly and monthly meeting to develop company growth

Track vacation days and time off for drivers

Answer operations and accounting calls

Create spreadsheets

Trained new employees

Any other relevant tasks necessary for the account

File, fax, meter mail, and perform other clerical duties upon request

Physicians Payroll Coordinator October 2011 – June 2013

Schumacher Group Lafayette, Louisiana

Provider deduction

Accounts payable

Review accounting entries

Create trail registers

Process payments

Provider tax withholdings

Bank reconciles

File, fax, copy and perform other clerical duties upon request

Operations Manager March 2008 – September 2011

JAMM Transportation, LLC Lafayette, Louisiana

Developed and implemented policies and procedures for all department of company (Dispatch, Sales, Accounting and Administration)

Handle all aspects of the accounts payable, accounts receivable, payroll, human resources,

general ledger, and procedures ensuring accuracy

Maintain records for D.O.T. audit

File quarterly taxes for IFTA and New Mexico

Construct weekly and monthly meeting to develop company growth

Provide monthly financial statements to CPA

Assist sales department with rate proposals

Trained new employees for Administrative Assistant and Dispatch position

File, fax, meter mail, and perform other clerical duties upon request

Office Manager/Medical Assistant January 2006 – February 2008

ID Medical Associates, LLC Opelousas, Louisiana



Assist with all procedures

Front office

Back office

Setup hospital privileges for Doctor

Maintained licenses and certifications

Accounts receivable and payable


Proficient in Microsoft Word, Excel, Outlook, Access, OuickBooks Premier, Mercury Gate, AS400,

Aljex, Adobe Acrobat, Fast Stone Photo Resizer, Vitals, Phlebotomy, Injections, EKG, CPR, Great

customer relations background, filing, organization and interpersonal skills, Experience handling

confidential files


Dillard University

August 1997 – July 2000 Nursing

Bryman College

May 2002 – May 2003 Medical Assistant


University of Louisiana at Lafayette

January 2011 – February 2011 Bookkeeper Essentials I


University of Louisiana at Lafayette

March 2011 – April 2011 Bookkeeper Essentials II


References Upon Request

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