Scott Ralston
**** *. ***** ***. ****, Arizona **209 480-***-****
http://www.linkedin.com/in/scottralston-pm ac7n6w@r.postjobfree.com
Project Manager
Business Leadership Strategic Planning Project Management
Management professional with diverse leadership experience across food and beverage markets. Expertise in collaborating with colleagues, employees, supervisors, and additional stakeholders to achieve revenue goals, manage substantial accounting needs, and develop lucrative partnerships. Knowledgeable in overseeing all aspects of project management, resource optimization, customer relations, retention, planning, implementation, and evaluation. Technical proficiency in network administration, Point of Sales (POS) Systems, Microsoft Office, and various additional business-related software.
Training/Development
Customer Relations (CRM)
Information Technology
Accounting
High-Volume Sales
Budget Analysis
Product Testing/Implementation
Payroll Processing
Fast Food/Family Dining
Marketing/Promotions
Data Analysis
Point of Sale Systems (POS)
PROFESSIONAL EXPERIENCE
Dine Global Brands INC., IHOP Restaurant Support Center, Glendale, California
Strategic Operations Implementation Project Manager 2014-2018
Communicate, network, and collaborate with the Information Technology department, committees, and the franchise community.
Gain feedback for achieved improvements in operational complexity, back-of-house functionality, and to test future technologies/payment methods.
Achieved a two minute system-wide speed of service improvement by partnering with Information Technology (IT) to test/roll-out Kitchen Display Systems (KDS) to IHOP Restaurants, and fine tune a menu item delay system to ensure simultaneous completion of hot food at separate workstations.
Catalyst for completion of food/product and equipment set-up, testing, evaluation, training, and implementation.
Deliver on all project deadlines and collaborate with a cross-functional team to achieve successful rollouts of each promotional window.
Consultant and problem solver with demonstrated ability to innovatively plan and facilitate positive change through process improvements such as successfully rolling out 24 field tests for new products/national implementation, and contributing to innovative to-go packaging/online ordering initiative rollouts.
Spearheaded direction of a project-specific team of employees to create a menu complexity process designed to track and evaluate the impact of new menu items on current/future menus.
Lead cross functional teams to improve POS consistencies by utilizing Micros POS programming and the Enterprise Management Server.
ADDITIONAL EXPERIENCE
Antelope Valley Restaurants, Lancaster, California
Director of Operations, Multi-Unit Manager
1991-2014
Directed all daily operational needs for a franchise of multiple Burger King Restaurants including loss prevention (control through audits and CCTV), accounting, P&L control, payroll, and human resources.
Supervised and delivered ongoing training for 32 Managers and 241 employees through expertise as a Certified Restaurant Trainer, Burger King Corporate Coach Trainer, and ServSafe Trainer.
Achieved savings of $105,000 per year by completing a restructuring of the back office work flow and streamlining the overhead in the company.
Developed spreadsheets, handbooks, and data that was recognized and implemented throughout the Burger King Franchisee system, delivering on significant savings and efficiencies.
Elevated profitability by 3% despite an overall market profitability decrease of 2%.
Oversaw and advised a franchisee team to design and rollout a national POS database used in the entire Burger King system, which included distribution company order importing and report development.
Collaborated with Burger King Corporate executive team to introduce new product and equipment rollouts.
Engineered an energy conservation system that was incorporated company-wide.
Initiated four new restaurant openings and three remodels over the course of service.
Saved the organization $25,000 per month through the creation and implementation of an innovative budget program.
EDUCATION AND CERTIFICATIONS
Business Management Courses Completed, Antelope Valley College
CompTIA A+ Certified Technician Cert Prep, LinkedIn
Computer Security Investigation and Response, LinkedIn
Business Strategy and Analysis, LinkedIn
IT Security Foundations: Network Security, LinkedIn
Cybersecurity Foundations, LinkedIn
Project Management Foundations: Integration, LinkedIn
Operations Management Foundations, LinkedIn
Certified ServSafe Trainer, Antelope Valley Restaurants
Certified Restaurant Trainer, Antelope Valley Restaurants
Corporate Trainer, Antelope Valley Restaurants
SYSTEMS & SOFTWARE KNOWLEDGE BASE
Microsoft Windows
Chrome OS
Mac OS X
Android
Apple IOS
Microsoft Office 365, MS Excel, MS Word, MS Outlook, MS PowerPoint, MS OneNote
MICROS POS RES v3.5, Point of Sale systems
ADP EzLaborManager
UltiPro HR & Payroll Software
Concur
RosNet, Restaurant Enterprise Software
SICOM, Restaurant Point of Sale system & Enterprise Software Suite
Intuit Quickbooks
Adobe Photoshop
AWARDS
DineOvation, Awarded for Development of Menu Complexity Process and Tracking Tool, Dine Global Brands INC.
Critical Cog Award, Awarded for Out-of-the-Box Thinking in a High-Stress Environment, Dine Global Brands INC.
17 Awards, Operations Excellence, Antelope Valley Restaurants
10 Awards, Best of Class Sales Performance, Antelope Valley Restaurants
10 Awards, Best of Class Turnover for Crew Member and Management, Antelope Valley Restaurants