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Project Manager Management

Mesa, Arizona, United States
November 12, 2018

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Scott Ralston

**** *. ***** ***. ****, Arizona **209 480-***-****

Project Manager

Business Leadership Strategic Planning Project Management

Management professional with diverse leadership experience across food and beverage markets. Expertise in collaborating with colleagues, employees, supervisors, and additional stakeholders to achieve revenue goals, manage substantial accounting needs, and develop lucrative partnerships. Knowledgeable in overseeing all aspects of project management, resource optimization, customer relations, retention, planning, implementation, and evaluation. Technical proficiency in network administration, Point of Sales (POS) Systems, Microsoft Office, and various additional business-related software.


Customer Relations (CRM)

Information Technology


High-Volume Sales

Budget Analysis

Product Testing/Implementation

Payroll Processing

Fast Food/Family Dining


Data Analysis

Point of Sale Systems (POS)


Dine Global Brands INC., IHOP Restaurant Support Center, Glendale, California

Strategic Operations Implementation Project Manager 2014-2018

Communicate, network, and collaborate with the Information Technology department, committees, and the franchise community.

Gain feedback for achieved improvements in operational complexity, back-of-house functionality, and to test future technologies/payment methods.

Achieved a two minute system-wide speed of service improvement by partnering with Information Technology (IT) to test/roll-out Kitchen Display Systems (KDS) to IHOP Restaurants, and fine tune a menu item delay system to ensure simultaneous completion of hot food at separate workstations.

Catalyst for completion of food/product and equipment set-up, testing, evaluation, training, and implementation.

Deliver on all project deadlines and collaborate with a cross-functional team to achieve successful rollouts of each promotional window.

Consultant and problem solver with demonstrated ability to innovatively plan and facilitate positive change through process improvements such as successfully rolling out 24 field tests for new products/national implementation, and contributing to innovative to-go packaging/online ordering initiative rollouts.

Spearheaded direction of a project-specific team of employees to create a menu complexity process designed to track and evaluate the impact of new menu items on current/future menus.

Lead cross functional teams to improve POS consistencies by utilizing Micros POS programming and the Enterprise Management Server.


Antelope Valley Restaurants, Lancaster, California

Director of Operations, Multi-Unit Manager


Directed all daily operational needs for a franchise of multiple Burger King Restaurants including loss prevention (control through audits and CCTV), accounting, P&L control, payroll, and human resources.

Supervised and delivered ongoing training for 32 Managers and 241 employees through expertise as a Certified Restaurant Trainer, Burger King Corporate Coach Trainer, and ServSafe Trainer.

Achieved savings of $105,000 per year by completing a restructuring of the back office work flow and streamlining the overhead in the company.

Developed spreadsheets, handbooks, and data that was recognized and implemented throughout the Burger King Franchisee system, delivering on significant savings and efficiencies.

Elevated profitability by 3% despite an overall market profitability decrease of 2%.

Oversaw and advised a franchisee team to design and rollout a national POS database used in the entire Burger King system, which included distribution company order importing and report development.

Collaborated with Burger King Corporate executive team to introduce new product and equipment rollouts.

Engineered an energy conservation system that was incorporated company-wide.

Initiated four new restaurant openings and three remodels over the course of service.

Saved the organization $25,000 per month through the creation and implementation of an innovative budget program.


Business Management Courses Completed, Antelope Valley College

CompTIA A+ Certified Technician Cert Prep, LinkedIn

Computer Security Investigation and Response, LinkedIn

Business Strategy and Analysis, LinkedIn

IT Security Foundations: Network Security, LinkedIn

Cybersecurity Foundations, LinkedIn

Project Management Foundations: Integration, LinkedIn

Operations Management Foundations, LinkedIn

Certified ServSafe Trainer, Antelope Valley Restaurants

Certified Restaurant Trainer, Antelope Valley Restaurants

Corporate Trainer, Antelope Valley Restaurants


Microsoft Windows

Chrome OS

Mac OS X


Apple IOS

Microsoft Office 365, MS Excel, MS Word, MS Outlook, MS PowerPoint, MS OneNote

MICROS POS RES v3.5, Point of Sale systems

ADP EzLaborManager

UltiPro HR & Payroll Software


RosNet, Restaurant Enterprise Software

SICOM, Restaurant Point of Sale system & Enterprise Software Suite

Intuit Quickbooks

Adobe Photoshop


DineOvation, Awarded for Development of Menu Complexity Process and Tracking Tool, Dine Global Brands INC.

Critical Cog Award, Awarded for Out-of-the-Box Thinking in a High-Stress Environment, Dine Global Brands INC.

17 Awards, Operations Excellence, Antelope Valley Restaurants

10 Awards, Best of Class Sales Performance, Antelope Valley Restaurants

10 Awards, Best of Class Turnover for Crew Member and Management, Antelope Valley Restaurants

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