KENNETH R. BROWN

*** **** ****** ** * Atlanta, GA 30363 t Mobile: 404-***-****

ac7n6p@r.postjobfree.com

Security Clearance Level: SECRET / EOD

TECHNICAL SUPPORT/COMPUTER NETWORKING PROFESSIONAL

DOD APPLICATIONS/ IT MANAGEMENT

Operation, Installation, Maintenance & Training, Configuration Management & Troubleshooting

Highly motivated and customer-focused professional offering over 8 years of experience in planning, developing and implementing information solutions to lead cross-functional teams, and dedicated to providing support for all aspects of Networking Systems.

Applications include:

VOIP Networks w Active Directory w NetApp w HyperTerminal wMicrosoft Exchange Server w DHSNet w NIPR/SIPR w AFNet w LAN A/Hardware Support w Cisco Routers/Switches w Microsoft Server

Network Security w LAN & WAN Networks

Fast Learner

DISABLED VETERAN

CERTIFICATIONS

CompTIA Security+

EDUCATION & TRAINING

Currently enrolled in a Bachelor of Science Program (Online) – Graduation date: Early 2019

Information Assurance Security Officer Course

v Experience with (GUI) Graphical User Interface

v Networking Development and Design

v Cryptographic Equipment & Network Security

v Technical Problem Solving and Troubleshooting

v Installation and Configuration

v Excellent Communication Skills

v Computer/LAN/WAN Optimization

v Management and Organization

vActive Directory & Managing TCP/IP Routing

Microsoft Office Apps/Visio/PowerPoint/Excel

v Microsoft Excel, Power Point, Electrical Wiring and Schematic Design

vWindows AD 2008, 2008r2, 2012

v VMware vSphere v3.5 v5.1 & v5.5

v Dell Hardware SCSI/Raid Setup Mgmt.

v Windows Hyper-V setup & Mgmt.

v SharePoint Magmt & Monitoring

v Exchange 2003, 2010 Setup, install and Mgmt.

v Exchange 2003, 2010 Setup, install and Mgmt.

v Windows XP, Vista, 7, 8, 10

v Lite Linux Administration

v ADMT Migration

CORE STRENGTHS

PROFESSIONAL EXPERIENCE

Robert Half Technology

Contractor – Colibrium March 2018 – September 2018

Responsible for advanced desktop support.

Administer Active Directory to create, delete, move, and modify user and computer accounts.

Facilitate the creation, deletion, and maintenance of virtual machines and networking infrastructure via Microsoft Azure.

Administer, analyze and troubleshoot Windows Server 2012 issues.

Maintain workstation security through Management of antivirus software via Symantec Endpoint Manager.

Facilitate proper hardware configurations for laptops based on the

Set up user accounts for various entities within the company.

Configure VOIP phones with IP addresses, and assigning users extensions via Pro2Call web-based software

Responsible for maintaining the number of Microsoft Office subscriptions and Visual Studio licenses for users.

Administer Exchange accounts (ie. mailbox, contact, and group accounts) via Office 365.

Configure laptops and workstations for new hires to include Re-imaging, Windows Updates, software installations.

Administer and maintain hardware (ie. printers, switches, routers, and firewall)

Maintain facility integrity through access badge software.

Facilitate the purchase of essential office technology products to enhance the productivity of the office

Medical Plastics Manufacturing, Employee

Gerresheimer Medical Plastics, Sr. Windows IT Support Technician January 2017 – December 2017

Oversee a 3-man team in support of over 200 employees

Facilite the installation of a local internet breakout for the plant, ensuring network access and internet connectivity are faster and far more reliable, saving the company over $20,000 each year.

Ensure that all processes related to Information Technology are being provided and adhered to

Responsible for planning, coordinating, sharing, and controlling the company’s data resources.

Place all IT-related Purchase Orders for approval as needed.

Maintained Windows Server 2008 servers in a production environment.

Delegate responsibilities to ensure the efficiency of the IT Dept.

Responsible for creating processes for Waste Management, Asset Management, Password Complexity, etc.

Oversee the day-to-day responsibilities

Utilize VSphere on a daily basis to administer and maintain virtual servers.

Manage a database of user, computer, and global security group accounts through Active Directory

Responsible for facilitating the purchase orders for the Department.

Oversee the continued functionality of both wired and wireless connections.

Uses a centralized WSUS Server to manage hosts and

United States Air Force, Contractor

Ironclad Technology Services, Windows Systems Administrator January 2016 – September 2016

Provide technical support for computers and associated networks

Network management, Exchange 2010 and Active Directory support.

Facilitated Exchange 2010 setup and support. Trouble shooting issue that causes outages and day to day problems.

Utilized existing data scripts and processes.

Conducted data structures and movement evaluations.

Responsible for Setup and Design of Disaster Recovery Site for emergency needs and or readiness.

Executed data migration in coordination with management and technical services personnel.

Supports more than 4500 members of the Air Force

Utilize Active Directory to enforce migration of Security groups, user accounts, computer accounts, shared mailboxes, and distribution groups.

Build, maintain, and administer Tactical deployed communications suite

Utilize HyperTerminal application to administer and maintain Cisco Routers and switches

Configure Microsoft Server Raid configurations

Build, and configure Virtual machines utilizing VSphere VMWare

Create, and maintain Group Policy for the Tactical Communications suite

Configures SCCM and WSUS servers

Acts as the liaison between the Desktop Support Team, and the Network Engineering unit

Utilizes BMC Remedy application on a daily basis to create, maintain, and resolve trouble tickets for users.

Ensures both the Unclassified and Classified networks are maintained in accordance with Air Force standards.

Enforces network security and information awareness among users to ensure the integrity of all DoD-related information systems.

Works with Net Engineering to resolve all network-related incidents (ie. Port security exemptions, VOIP telephony integration)

Understanding the basics of Ethernet protocols, data wiring schemes and voice wiring schemes.

Familiar with the overall concepts of hubs, switches, bridges and routers.

Install, troubleshoot, service, and repair personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors

Provide personal computer, hardware, and software support

Install, service, and repair personal computers and install attendant software

Connect personal computers and terminals to existing data networks

Maintain network diagrams as needed

Maintain trouble logs

Instruct users in the use of personal computers and networks

Investigate information, network, and communications needs of users, and make recommendations regarding software and hardware purchases

Department of Homeland Security, Contractor

Compnet Federal Solutions Inc. Help Desk Analyst September 2015 – December 2015

Responsible for the creation of New hire Requests. Ensuring that user’s proper information is entered into the system for the New Hire team to create.

Oversee the process for requesting Privileged Access for Service Desk Analysts.

Support the Call Center by ensuring that escalated issues such as Smart Card exclusions, account modifications and VPN access issues are handled in a timely manner

Support the Training Branch by providing continuity information and resources to ensure the success of the mission.

Ensure that security is maintained at a high standard by enforcing security identifiers for users, and ensuring proper identification is displayed for all analysts

Department of Homeland Security, Contractor

Apex Systems Inc. Help Desk Analyst January 2014 – July 2015

Utilizes Active Directory to administer, modify, move and enable/disable user and computer accounts, and Security Groups.

Troubleshoot and support network configuration Windows 95 & 98, NT, Microsoft Exchange 5.5, and Mac OS

Uses Microsoft Exchange to grant permissions to mailboxes and distribution lists, attach mailboxes to new user accounts, and creating contact cards.

Supports over 80,000 members of the Department of Homeland Security.

Assisted in enforcing IT Policy.

Resolved technical problems related to desktops, laptops, network printers, fax machines, and scanners.

Resolved queries by telephone for members of Homeland Security.

Assisted in maintaining the support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.

Routed calls to product line specialists.

Responsible for maintaining user's abilities to stay connected to the network while in remote locations.

Administers, modifies, and removes users from the Blackberry Exchange server.

Utilize SCCM client to configure, manage, and monitor end-user machines.

Administer Active Directory to add, delete, and modify Security Groups, user and computer accounts, shared mailboxes

United States Air Force Contractor

SAIC System Operator/Site lead March 2013 – October 2013

Supported over 300 end users at the Maxwell AFB Clinic in the utilization, and management of CHCS and AHLTA programs.

Provided notes and guides to functional users to become familiar with system updates and changes.

Ensured compliance with Privacy Act and HIPPA.

Was exceptionally proactive in response to assist users with problems via telephone, in person and/or email- troubleshoot system problems; clear print queues.

Provided status reports and briefings.

Maintained site security for CHCS and AHLTA.

IT Vendor management of processes and system/implementation with transition to support.

Daily resolution of server hardware and software problem for HQ/remote offices.

Conducted system reviews and audits to ensure system and data integrity.

Administer Active Directory to add, delete, and modify Security Groups, user and computer accounts, shared mailboxes

Accountable for System Incident Reports (SIR''s) to the Help Desk through logging and tracking of trouble tickets.

Notified leadership of potential problems; Tracked trouble calls.

Maintained records and provide reports as required by leadership.

Oversaw all planning and coordination of resource sharing acitivities in support of CHCS and AHLTA training requirements.

Took initiative to facilitate data clean-up in the CHCS database, which is comprised of over 72,000 user and provider profiles.

Participated in various multi-disciplinary committees/meetings.

Maintained existing data migration program with occasional upgrades and enhancements.

Performed data migration enforcement tasks.

Furnished support to field services and technical groups as needed.

United States Air Force Contractor

AFNET IT Help Desk Technician November 2011 – May 2012

Supports over 850,000 members of the United States Air Force with the migration of their Network systems over to the Air Force Network.

Administer and manage user accounts, computer accounts and different other accounts that the Air Force requires via AFNet DRA

Utilize Remedy Action Request System to document calls and properly escalate trouble tickets to local Communication Focal Point, Network Operating Center, Event Managers and other Tier 2 to ensure the continued workflow of Air Force personnel.

Utilizing Remote Desktop Connection to remote into users computers to install, troubleshoot and monitor any network issues

Administer Active Directory to add, delete, and modify Security Groups, user and computer accounts, shared mailboxes

Installs, configures, and modifies computer programs that are necessary to process applications and for the operation of the computer and its peripheral devices and maintains the workstation operating systems environment and operating systems software on which applications run.

Provides technical phone support with routine inquiries and problems related to software (Windows 2000 based), hardware (printers, hard drives and other peripherals), network operations, and enterprise services (shared drives and file restoration) under the NIPRNET (unclassified) Air Force help desk

Manages incoming calls and email messages, and proficiently routes, or resolves customers issues in a timely manner.

Identify, and recommend any training programs, troubleshooting steps,

Worked directly with customer on a daily basis to determine the best site management and cost efficient engineering techniques to implement the best solution possible

United States Air Force

A1C/E-3, Client Systems Administrator October 2009 – November 2011

Deploys, sustains, troubleshoots, and repairs standard voice, data, video network, and cryptographic client devices in fixed and deployed environments.

Sustains and operates systems through effective troubleshooting, repair, and system performance analysis. Manages client user accounts and organizational client device accounts.

Maintained Weapons School networks; ensured 24/7 computer and communication support for the world’s most advanced weapons & tactics training program

Provided Group/Squadron level admin/personnel support to USAFWS/CO, 9 Nellis/ 8 Geographically Separated Units (GSU)

Member was responsible for all aspects of Weapons School computers, audiovisual & network support; 500+ systems worth more than $1.5M

Oversaw Records Management for 17 Squadrons; Enforced security & compliance standards

Conducted training and squadron inspection programs

United States Air Force

Knowledge Operations Management January 2008 – October 2009

Deploys, sustains, and manages data, information, and knowledge-sharing services in a fixed and expeditionary environment. Includes planning, coordinating, sharing, and controlling an organization’s data and information assets. Manages technologies to capture, organize, and store tacit and explicit knowledge.

Provided information management to GREEN FLAG-West (GFW); COMACC's priority AEF spin-up & pre-deployment exercises.

Implemented, designed, and developed small and medium size military networks

Maintained computer systems, peripherals, and software applications for squadron members and 3,000+ exercise participants.

Established 900 network/e-mail accounts for Green Flag West customers; provided secure and reliable network access.

Resolved 56 trouble tickets for system configuration /applications; ensured availability of network for critical mission systems.

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