Dedicated, creative, customer focused and project management minded professional with background in; Project Management, Consulting, Information Technology and Customer Service. Over 15 years in operational and functional roles with most recent focus in Project Management, Strategic Business Planning and Organizational Excellence. Well-developed communication and problem-solving skills with the ability to resolve difficult situations under High-Pressure and adverse conditions. Motivated by ever changing global challenges, creating unique cost effective strategic solutions and thrives in a collaborative environment.
Paradigm Geophysical 2005 – July 2017
Director of Development Consulting
Manager for Global Development Consulting Group that was designed to use Paradigm products as SaaS. Delivered projects to customers using Paradigm technology. Developed special tools when Paradigm software was not available. Some projects were completed by partnering with other companies when necessary. Projects also included integration of Paradigm technology into customers’ proprietary products (e.g. Shell GeoSigns, Total Sysmage, etc.)
All projects used the Agile Development Methodology and Scrum Process. Our group was one of the first in Paradigm to implement the Agile Development Methodology.
All projects were initially 6 month to 1 year in duration for proof of concept. Almost all projects turned into long term projects with short term functional deliverables to be used in customer production environments. Projects were either stand alone or embedded into a customers’ proprietary tool or workflow for seamless user experience.
Budgeting, forecasting and Proposal creation for both Development Consulting and Service revenue projects. Responsible for planning, scoping, invoicing and delivering all development consulting projects. Work with Global sales account managers to drive global business initiatives.
Projects delivered key tools vital for global strategy for increasing market share through competitor knock outs. (e.g. OWX, ASCII4, SMT, data converters into EPOS)
Project Manage all Global Service projects for scope creation, delivery and revenue recognition
oDeveloped a Project Framework on global product implementation and adoption for customers without disruption of daily activity so that users can switch from a competitors software to Paradigm’s technology. The first implementation of this effort was successful and the customer stated “We will use this process for all future projects companywide”
oProject managed a large initiative for developing a new Stochastic Inversion software package not currently available in Paradigm in collaboration with GALP and Petrogal.
oProject Managed a Stochastic Refinement workflow simultaneously being developed internally by both R&D and Development Consulting in collaboration with Gazprom.
oProjects consisted of; Processing, Modeling, Reservoir, Interpretation, Petrophysical and Well Data Analysis.
Involved in companywide special initiatives and projects
oUpdate and integrate new time management system implemented globally. Identify new business verticals. Global Customer proposals for new and renewing key customer contracts like Chevron
Program Manager – US Sales & US Customer Support
NAM Operations Manager for the Development Consulting Department.
Operational manager for the Customer Support training facilities; program offerings, resources and staff.
Project Manager for all North American Development Consulting Projects.
Program Manager for the Services Department Customer Service Projects; ES360, Pore Pressure Prediction, Velocity Modeling, etc.
Responsible for planning, scoping, invoicing and delivering all development consulting projects.
oWork with US Region sales account managers to evolve business development strategies to address and deliver products and services which create unique and dynamic competitive advantages for customers using Paradigm products.
oMember of project team responsible for the initial financial and resource planning & deployment effort required for the largest software, training and services deployment in company history.
oTook over a Development Consulting project that was 18 months behind schedule in the first phase and was able to direct the team to close out Phase I within 4 months. The project is now in the sixth phase of development and the client is planning for a seventh Phase.
oWas requested by the VP of Business Development to help coordinate an initiative to negotiate all royalties paid by Paradigm to other companies in order to fit the company strategy for global corporate deals.
Third Party Company Development Partner’s Liaison for the Development Consulting Group.
Responsible for creation and delivery of all RFP’s within the North American Sales Organization
Sales Analyst – Premier Partner Group
Operational management responsibilities within the Premier Partner Account Business Unit which managed four strategic accounts globally (Chevron, BP, Petrobras and Shell) to help provide business continuity and processes unique to how the business unit worked within the global organization.
oFinancial planning and analysis responsibility for tracking and managing the P&L as well as assessing and developing the budget for each quarter within the fiscal year.
oDesigner and Administrator for the PPA SharePoint content management system used for all PPA members and affiliate members worldwide.
oProvide direction and support for Global Account Managers in developing strategic business plans and account strategy for all PPA accounts.
oMember of contract negotiation team for negotiation of global access deals for all Premier Partner accounts.
Helped develop global corporate access pricing model for all PPA accounts.
Technical Support Consultant
Manage all facets of the Product Licensing. Solely responsible for all license technical support worldwide. Help develop market strategy for new licensed products.
Closely work with R&D department for designing license security model for products.
oHelp define and facilitate the different product and licensing dependencies to ensure our products maintain a competitive advantage in the marketplace over our competitors.
oProvide various technical services to ensure the creation, delivery, support and configuration of licenses for customers is accurate and functional.
Create, Implement and manage the customer license database. Conduct various license tests to ensure the license design can provide adequate protection to Earth Decision Sciences software packages.
Developed and implemented the global process of product licensing quality assurance. The processes I developed created improved license quality, customer satisfaction and delivery rate efficiencies increase of 80%.
Manage the Support Department Intranet and Wiki for knowledge transfer and Management Company wide. Increased role responsibilities outside of original scope of position that was requested by the Sr. VP of Sales and Operations to help aid in projects to track sales performance, discounts given by sales team and to ensure proper sales forecasting.
Designed and developed the training material and corporate training program to educate our employees on how our licenses work within our products.
Global Networking and Technical support for over 30 different sized companies and 1 charter school. The Companies range from 1 to over 5000 users in 4 different countries.
Responsibilities included; All Hardware and Software Maintenance, Network Infrastructure, Internet and Intranet access, All Servers including Exchange, Active Directory, Domain Controllers, Backup, BES, Citrix, RIS, etc., User PC’s, Mainstream and Specialty Applications.
Created documentation when needed to explain how to use both software and hardware.
Provided anything and everything that users may need to insure they have the proper tools to do their job efficiently and successfully.
Enigma Data Systems
2002 – 2004
Technical pre and post sales via Demonstrations, Presentations and Corporate Proposals.
oWrote technical specs for corporate proposals in US Government, International Oil and Gas, US Military, US/UK Financial institutions, US/UK Carmakers, and Biotech industries.
oDesigned and installed multiple systems with our proprietary software that managed over 1 Petabyte of data in Customers Sites.
Technical and Installation support for customer sites worldwide.
Trained customers on how to functionally use and maintain our products within their environment.
oDesigned Corporate Intranet, Knowledgebase, and Network for seamless internal access between Enigma’s US and UK offices.
Project Manager for all changes and upgrades to internal computer and network environments.
oManage and Maintain both US and UK corporate infrastructure including; email, Telephone, VPN, WAN, Internet/Intranet, FTP, Servers, and PC’s.
2000 – 2002
e-Marketing Specialist and Infrastructure Systems Administrator
Lead Project Manager for all aspects of the creation and implementation of the corporate website. Designed, implemented, tracked, and analyzed web statistics. Responsible for creating, editing, and proofreading of all WebPages to be posted. Managed User Accounts and access on the site. Created marketing strategy, branding and collateral (both on-line and traditional) for B2B customers. Instrumental in developing a functional Sales Script for sales teams.
Managed all corporate computer and telecommunication networks, serving offices in Houston, Newfoundland and Alberta, Canada. Managed all servers within UpstreamInfo, including Exchange, IIS, web, FTP, firewalls, development, and production.
The Lead Project Manager for the installation of UpstreamInfo's Web server, Application server, and Data Center inside an EDS hosting facility in Sacramento, CA. Chief Technical Support for all domestic and international employees. Created the Change Control process used company wide.
University of North Texas
Boy Scouts of America – Eagle Scout
North Texas Exes Gulf Coast Alumni Association – Past Board of Directors member & current chapter member
Theta Chi – Past Delta Phi Alumni Committee member & current alumni chapter member
Phi Chi Theta – Professional Business Fraternity, Houston Alumni Chapter member
Customer Relations, Business Analysis, Operational Management, Clear Verbal and Written Communication, Project Management, Time Management, Leadership Ability, Financial Analysis, Strategic Business Planning, Operations Management, Problem Solving, Team Oriented, and Attention to Detail.
MS Office Suite, MS Visio, MS FrontPage, MS Project, SharePoint, Project Server, Journyx, Pivotal, Jira, RightNow, Citrix, FlexLM, SalesLogix, Salesforce.com administration.
References and Letters of Recommendation available upon request.