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Salesforce Sales

Elkridge, Maryland, United States
November 12, 2018

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Sr. Certified Salesforce Dev/ Admin



Around 6 years of IT experience in Salesforce developer/administrator having experience in developing, customizing and maintaining Salesforce.

Experienced with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using

Experience in SFDC development using Apex classes and Triggers, Visual Force, S-Controls, IDE, SOQL, SOSL.

Developed Lightning Component Framework and also built Lightning component using aura framework.

Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Implementation and Integration experience on using Apex Language

(Classes, Controllers & Triggers), Web Services, Visualforce Pages, Components, Tabs,

Custom Objects.

Experience in Administration, Configuration, and Implementation of Salesforce CRM and Salesforce SFA applications based on Apex Language and Platform.

Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.

Built reusable UI/UX components with lightning component framework

Extensive qualifications in all phases of Software Development Life Cycle (SDLC) Methodologies like Agile, Scrum, Waterfall and work accordingly to improve processes, systems, and methodologies.

Highly skilled in Software Development Life Cycle (SDLC) from concepts through implementation using Agile methodologies; Committed team player; Experienced in improving process workflow; Problem-solving and interpersonal skills with a high degree of decision-making ability.

Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.

Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC), Worked on all phases of the project Business requirements, development, testing, Production support.

3 years of experience in Agile/SCRUM development environment.

Experience in moving Apps from lower sandboxes to production environments and addressing issues related to functionality, integration, and deployment.

Worked with SOQL, SOSL, Visualforce, APEX, ETL, SOAP API and Web services API.

Hands on experience with Apex Language, Apex Trigger, Apex Class, Batch Apex, Apex Test Methods, Apex Web Service, and Visual force pages, Visual force Components & Controllers.

Customizing of Visual force pages with Visual force components, Custom, Extension controllers and developed dynamic components.

Experience in using databases tools like Oracle, SQL.

Implemented web services client using Sales force web services API, Java, XML and partner WSDL.

Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.

Dealing with Customer Acquisition and customer retention and good experience in working with various SFDC implementations covering Sales cloud, Service cloud, custom cloud and Communities.

Developed User Interfaces using JSP, HTML and JavaScript, CSS

Experience in writing SOQL and SOSL using Explorer, Developer Console and Force Work bench.

Good working experience in Design and Development of User Interfaces Using Visual force, HTML, CSS, JavaScript and JQuery.

Highly motivated self-starter with Excellent Communication, Presentation and Problem Solving Skills and committed to learning new technologies.

EDUCATION: Bachelor of Technology (computer science), India.

CERTIFICATION: Certified Salesforce Admin/developer certification.


Salesforce: Apex, Controllers, Triggers, SOQL, SOSL, Visual force Pages, Component, Controls, Standard/Custom Objects, Workflows, Approval process, Reports, Dashboards, Analytic Snapshots, Sales cloud, Service cloud, Service console.

Languages: C++, Apex, visual force, XML, Html, Java Script.

Operating System: Windows XP/Vista/7, UNIX, Linux.

Programming Languages: Java, JavaScript, HTML, XML, DHTML

Databases: MS SQL Server […] Oracle 10g, MS Access


Client: Impaq International, Columbia, MD JUNE’ 2017 – Till date

Role: Sr. Salesforce Developer/Admin


Experience working on JIRA and Bamboo for continuous Integration and for auto deployments.

Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Used Data Loader for insert, update, and bulk import or export of data from subjects. Used it to read, extract and load data from comma separated values (CSV) files.

Worked on Salesforce Work Bench to perform SOQL and other DML operations like Data Loader and Query Editor in Developer console.

Worked on Developer Console and Workbench to update custom fields in Accounts by executing Apex code from Anonymous Window.

Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Created Custom fields, reports, Dashboards in Lightning.

Implemented Email to case in salesforce lightning and worked on service cloud.

Responsible for supporting the day-to-day operations of a complex implementation.

Developed custom applications using Salesforce lightning design system (lds).

Design and Development of Web Services and Integration using Sales force SOAP/REST API.

Developed Framework to update changes back in Database using Quartz, Sales force SOAP/REST API.

Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual force Pages, Apex Classes, Controller Classes and Apex Triggers

Involved in QA support and Bug fixing.

Designed and configured PARDOT integration with Salesforce for Supply team with lightning.

Involved in defining roles and profiles for internal users.

Created home page, record page, app page in lightning Page.

Created lightning pages with lightning components

Assist in internal release and migration planning.

Involved in data migration using Ant tool. Worked on Deployments, generating reports, validation rules, work flows.

Worked on CI tools like Bamboo and involved in configuring bamboo with Bit bucket. And involved in continuous integration and continuous deployments.

Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.

Interacted with various business user groups for gathering the requirements for Sales force lightening implementation and documented the Business and Software Requirements.

Involved in integration Thunderhead a document generating application for triggering out bound emails.

Experience working on Claim Vantage Claims and Absence Management for Auto adjudicating the Claims based on the details provided in the Web portal.

Environment:, Eclipse IDE, Sandbox, Data Loader, Apex, JavaScript, Sharing Rules, Workflows, Email Updates, Sites, Lightning (components and controllers), HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, SOQL, SOSL, Custom Tabs, Custom Application, Custom Fields, Custom Settings, Relationships, Email Services, Security Controls, Profiles, Permission Sets SF Explorer, JIRA.

Client: State of Maryland (MHBE), Linthicum heights, MD NOV 2016 – MAY 2017

Role: Salesforce Admin


Created custom Visual Force pages to manage security and build custom operations for the different business processes.

Worked on integrating existing partners and data synchronization between legacy DB2 systems and Oracle applications.

Developed Integration Reference Architecture with patterns and governance model including exception processes to deviate from standard patterns.

Implemented integration between Java/Dot net apps with Salesforce for printing invoice records to get the hard copies from any salesforce environment and for other needs.

Debug and add enhancements to Scheduled Jobs that refreshed data from central database to Salesforce.

Reviewed design of Role-Based Access for the users.

Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Work with the client to define change and release management processes that leverage the web services implementation model and facilitate the CRM strategy

Documented software requirements and prepared design documentation.

Conducted data migrations and implemented application configurations.

Performed Sales cloud configurations and used its features such as Lead Management, Email Integrations, Sales Forecasting, and Wave analytics.

Prepared project deployment plans and formulated CRM strategies.

Evaluated BPA processes and developed technical maps.

Resolved system issues with ticket services and bug fixing.

Designed page layouts and maintained portal user profiles.

Create Visual Force Widgets that integrate real time data into Salesforce using JSON API calls.

Composed Technical Design Documents to capture the system’s current state.

Wrote Apex Triggers, and created Workflows Rules, Email Templates, Field Updates, Test classes.

Worked in agile process using JIRA to estimate sprint scope all developers in the team.

Managed development work in an on-shore, off-shore model.

Wrote SOQL and SOSL queries to verify data within the different orgs and within the different Salesforce components.

Experienced in developing Lightening pages using Aura Framework

Environment:, Eclipse IDE, SOQL Explorer, Sandbox, Apex, JavaScript, Sharing Rules, Workflows, Email Updates, Sites, Visual Force(Pages, Component, Controllers, Component Extensions), HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, SOQL, SOSL, Custom Tabs, Email Services, Security Controls, SF Explorer, JIRA.

Client: Extreme Networks, Salem, NH APRIL 2016 –SEP 2016

Role: Salesforce Developer /Admin


Involved in Application Setup activities and customized the apps to match the functional needs of the organization.

Worked with various objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Involved in handling bulk data migration for the objects like Users, Accounts, Leads, Contacts, Campaigns, Campaign Members, Quotes

Developed various Custom Objects, Tabs, Components and Visual Force Pages, data schemas, SOQL queries and Controllers.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.

Worked on various standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaign, Reports and Dashboards.

Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Created and deployed Several Reports, Report types and Dashboards using

Developed Apex Classes, Controller Classes and Apex Triggers in accordance with the Governor limits for various functional needs in the application.

Developed and deployed workflows and approval processes for opportunities and products / assets management.

Created and used HTML and Visual force Email templates.

Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.

Developed and deployed workflows and approval processes for opportunities and products/ assets management.

Developed Unit test class for Apex class and worked for improving code coverage.

Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services built with, and

Used the sandbox for testing and migrated the code to the deployment instance after testing utilizing both Behaviour Driven Development ((BDD) and Test Driven Development (TDD) test cases.

Interacted with the premium tech support team on a regular basis.

Created communities as a part of customer portals and partner portals with the organization.

Worked with core Java code extensively using interfaces and multi-threading techniques.

Developed/Maintained various reusable Java components using java Object Programming methodology.

Implemented Multithread concepts in java classes to avoid deadlocking.

Environment: platform, Apex Language, Visual Force Pages, Workflow and Approvals, Reports, Custom Objects, Tabs, SOQL, SOSL, HTML, JavaScript, Eclipse IDE Plug-in, Email templates, Sandbox, REST API, SOAP, Metadata, Bulk transactions, Jitter bit, Demand Tools, google-AdWords, partner WSDL, Data Structures, Data Modeling, Database Schema

Client: Seneca global IT services, Hyderabad, India JAN 2013– JULY 2015

Role: Salesforce Developer/Admin


Implemented and managed various complex sales and service processes.

Administered users in with focus on setting up profiles, roles, and teams.

Managed enhancement and issue logs, and participated in executing necessary development to address requests.

Generated different Reports and Dashboards for different customers.

Managed Sandbox environment and deployment.

Experienced with Federated Authentication using SAML and Delegated Authentication Single Sign-on functionality.

Designed visual force pages in different formats like in pdf, customized to download page as excel/PDF, designed with CSS for Interface.

Created custom controllers implementing complex code for retrieval from Salesforce to Visual Force pages

Used IDE for Eclipse for creating, testing and deploying applications

Implemented Service Cloud Functionality.

Extensively worked on implementing the requirements on platform and IDE Plug-in using Eclipse.

Developed Apex Triggers, Apex Classes and Test Methods

Created and managed workflow rules, data validation.

Designed and deployed the Custom objects, Custom Fields, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Email Alerts, Auto-Response Rules, Page layouts, Components, SOQL queries, Visual Force Pages to suit business needs.

Customized page layouts for Opportunity, Contacts and Accounts depending upon user Roles and Profiles.

Implemented the requirements through Apex Triggers, Classes, Custom Controllers and Visual Force Page platform using IDE.

Management of mass imports and exports of data using Data Loader.

Environment: platform, Sites, Apex, Single Sign On, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Big Machines, Custom Objects, SOQL, SOSL, Custom Tabs, Email Services, Security Controls, Sandbox data loading, SF Explorer and IDE Plug-in Eclipse, RDBMS, Data Structures, Database Schema.

Client: Concentrix India Pvt.Ltd, Bengaluru, India MARCH 2012– DEC 2012

Salesforce Admin


Closely worked with consultants while implementing the solutions for the needs of the organization.

Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.

Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

As a part of Administrative tasks Created custom objects, custom Fields, Validation Rules, and formula fields.

Created Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Workflows.

Developed SOQL query to pull data from instance to Right90 application. The process is set to run by default every 20 min and pull information that is changed since last successful sync run.

Created Dashboards, Scheduled Reports to run on specific time and send automated emails to users.

Deploy using IDE tool, Change sets and Eclipse for sandbox to production environments..

Created technical design document and functional design documents as per business requirement.

Developed integrations to integrate data from using SFDC APIs.

Customized tabs for among different business users groups and business centers.

Used CSS, JavaScript to design pages as per the user requirements.

Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from internal systems using Scribe Insight.

Create various profiles and configured the permissions based on the organizational hierarchy requirements.

Designed and developed workflow rules, validation rules, and customizations within Sales force.

Implemented Apex Classes & Triggers and linked them to manage the workflows implemented in the system.

Involved in Salesforce Cloud computing knowledge transfer and tutorial activities.

Enhance Visualforce Pages to gather order details for internal systems.

Environment: CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards.

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