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Manager Customer Service

Surrey, BC, Canada
November 12, 2018

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***** ** ******

Delta, BC V*C *L*



To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and Past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.


Have effective communication, customer service, time management, organizational and leadership skills

Patient, understanding and cooperative

Demonstrated knowledge of Word, Excel, and Internet

Skilled at learning new concepts quickly while working well under pressure in a fast-paced environment and Able to prioritize and meet deadlines

Multilingual English/Punjabi/Hindi

Work equally well independently or in a team as demonstrated by successfully completed variety of Projects


New York Institute of Technology 2017-2018

Masters of Business Administration

Kamla Lohtia S.D College, Punjab University 2014-2015

Masters in Commerce

D.A.V College, G.N.D.U University 2011-2013

Bachelor of Commerce


Team Member Oct 2017 – Present

Tim Horton’s, 12169 72 Ave, Surrey, BC

Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru.

Assist with administrative documents such as weekly Material order, Shift Schedules.

Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.

PGT Commerce Teacher Jun 2015 – Dec 2016

Saraswati Modern School, Ludhiana, India

Met regularly with staff students and parents to coordinate plans.

Reviewed and assessed student progress in preparation for board exams.

Generated reports for parents and administration.

Documented attendance participation and grades.


11575 84 Avenue

Delta, BC V4C 2L9



Team Member May 2011-September 2011

OPK e-Services, Ludhiana, India

Obtained and verified client information through phone calls and interviews

Determined clients’ eligibility for cable plans by comparing client information to requirements.

Maintained communication equipment by reporting problems related to sales to Assistant Sales Manager.

Assistant Accountant April 2010-April 2011

J.S. Fashion, Ludhiana, India

Prepared invoices, bills, accounts payable and accounts receivable

Prepared financial reports for the finance team and provide sales and loss report to the sales and loss prevention department.

Completed bank reconciliations

Entered financial information into Tally software.


Orientation Leader June 2017- May 2018

New York Institute of Technology, Vancouver, BC

Volunteer Team Leader February 2015-September 2015

Sambhav Foundation, Ludhiana, India

(Participated as a Team lead in planting 10 Million Trees in 1 Hour) July 20, 2015

Development Prospecting Volunteer, Development 2015

Kamla Lohtia S.D College, Ludhiana, India.

Raised 200000 Rs. For Jammu & Kashmir Earthquake


Neeraj, N. (2015). Corporate Social Responsibility and Sustainable Development. International Business –

trends, Issues and Challenges, 8(7), 125 – 132.

Neeraj, N. (2015). Growth of Higher Education System in India and its Challenges. Nurturing Higher Education

– A Step towards Excellence, 5(2), 72 – 81.

Neeraj, N. (2015). Environment Protection and Business – A case study of Indian Automobile Companies. An

international Multidisciplinary Research Journal, 5(3), 58-66.

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