Manager Customer Service
Resume:
NEERAJ JOSHI
ac7n1x@r.postjobfree.com
OBJECTIVE
To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and Past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.
SKILLS AND ABILITIES
Have effective communication, customer service, time management, organizational and leadership skills
Patient, understanding and cooperative
Demonstrated knowledge of Word, Excel, and Internet
Skilled at learning new concepts quickly while working well under pressure in a fast-paced environment and Able to prioritize and meet deadlines
Multilingual English/Punjabi/Hindi
Work equally well independently or in a team as demonstrated by successfully completed variety of Projects
EDUCATION
New York Institute of Technology 2017-2018
Masters of Business Administration
Kamla Lohtia S.D College, Punjab University 2014-2015
Masters in Commerce
D.A.V College, G.N.D.U University 2011-2013
Bachelor of Commerce
EXPERIENCE
Team Member Oct 2017 – Present
Tim Horton’s, 12169 72 Ave, Surrey, BC
Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru.
Assist with administrative documents such as weekly Material order, Shift Schedules.
Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.
PGT Commerce Teacher Jun 2015 – Dec 2016
Saraswati Modern School, Ludhiana, India
Met regularly with staff students and parents to coordinate plans.
Reviewed and assessed student progress in preparation for board exams.
Generated reports for parents and administration.
Documented attendance participation and grades.
NEERAJ JOSHI
11575 84 Avenue
Delta, BC V4C 2L9
ac7n1x@r.postjobfree.com
EXPERIENCE CONTINUED
Team Member May 2011-September 2011
OPK e-Services, Ludhiana, India
Obtained and verified client information through phone calls and interviews
Determined clients’ eligibility for cable plans by comparing client information to requirements.
Maintained communication equipment by reporting problems related to sales to Assistant Sales Manager.
Assistant Accountant April 2010-April 2011
J.S. Fashion, Ludhiana, India
Prepared invoices, bills, accounts payable and accounts receivable
Prepared financial reports for the finance team and provide sales and loss report to the sales and loss prevention department.
Completed bank reconciliations
Entered financial information into Tally software.
VOLUNTEER EXPERIENCE
Orientation Leader June 2017- May 2018
New York Institute of Technology, Vancouver, BC
Volunteer Team Leader February 2015-September 2015
Sambhav Foundation, Ludhiana, India
(Participated as a Team lead in planting 10 Million Trees in 1 Hour) July 20, 2015
Development Prospecting Volunteer, Development 2015
Kamla Lohtia S.D College, Ludhiana, India.
Raised 200000 Rs. For Jammu & Kashmir Earthquake
PUBLICATIONS
Neeraj, N. (2015). Corporate Social Responsibility and Sustainable Development. International Business –
trends, Issues and Challenges, 8(7), 125 – 132.
Neeraj, N. (2015). Growth of Higher Education System in India and its Challenges. Nurturing Higher Education
– A Step towards Excellence, 5(2), 72 – 81.
Neeraj, N. (2015). Environment Protection and Business – A case study of Indian Automobile Companies. An
international Multidisciplinary Research Journal, 5(3), 58-66. http://www.indianjournals.com/ijor.aspx?target=ijor:aca&volume=5&issue=3&article=007
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