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Customer Service Data Entry

Location:
Vallejo, California, United States
Posted:
November 12, 2018

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Resume:

Shawntia Austin

Bay Area

707-***-****

ac7n1i@r.postjobfree.com

Employment Objective

To obtain a career position I can maximize my client centered and customer orientated experience within a challenging environment while also meeting corporate goals

Skills

More than 7 years’ successful experience in customer service and support with recognized strengths in money management, telemarketing, trouble-shooting, sales staff support and procedures and systems.

Possess solid computer skills in the areas of Microsoft Word, Access, Excel and PowerPoint

Powerful telephone skills, able to establish immediate trust and confidence

Persistent, patient, and sensitive to customer’s needs and apprehensions

A team player within project settings while meeting deadlines in a timely manner

Perform healthcare-related tasks, such as monitoring vital signs/medication, tubing feed, injections, etc.

Work Experience

IHSS/Vallejo, CA- Caregiver Aug 2000- Present

Administer bedside or personal care, such as ambulation or personal hygiene assistance

Bank of the West/ Pleasanton, CA- Auditor/ Administrator July 2017- Aug 2018

Auditor for loan approvals on vehicle and vessels on amounts up to 150,000

Fluency in Microsoft systems, ADP and IQ navigator

Maintain quality control and customer satisfaction.

serving on the Customer relations committee with objectives for improving customer satisfaction

Transfer money, process loans, signature loans and title loans with zero room for error

Key holder with responsibilities of opening/closing out tills and safes with zero room for error

Money Mart/ Fairfield, CA- Customer Service Rep April 2016- July 2017

Money management of sums greater than 20,000 with zero room for error

Quickly and effectively solve customer challenges.

Maintain quality control and customer satisfaction.

serving on the Customer relations committee with objectives for improving customer satisfaction

Transfer money, process loans, signature loans and title loans with zero room for error

Key holder with responsibilities of opening/closing out tills and safes with zero room for error

Cash 1/ San Pablo, CA- Customer Service Rep April 2014- March 2016

Money management of sums greater than 40,000 with zero room for error

Data entry with Excel and Access

Maintain quality control and customer satisfaction.

serving on the Customer relations committee with objectives for improving customer satisfaction

Walmart Superstore/ American Canyon, CA- Head Cashier Nov 2003- March 2008

Customer service

Product specialist within all areas of store inventory

Responsible for opening and closing till as head cashier zero room for error

Conflict mediation committee to create a cohesive family oriented work environment

Education

Jesse Bethel High School/Diploma Class of “03” Vallejo, CA

Milan Institute of Cosmetology Certificate/Cosmetology “04” Fairfield, CA



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