Sign in

Customer Service Manager

Cathedral City, CA
November 12, 2018

Contact this candidate


Oscar Leon **** Earhart Ct, Imperial CA ***** Phone: 872-***-****

Impeccable Customer Service: Profile

●Dedicated to providing a pleasurable dining experience with poise and a friendly demeanor

●Experience in providing clear, polite, and positive communication with diverse guests and co workers to ensure seamless service

●Reputation for putting guests at ease, handling large crowds, and maintaining composure in stressful situations

●Thorough knowledge of Banquet system, procedures and ability to follow BEO (Banquet Event Order) meticulously; attentive to quality and detail

Work Experience

Bartender, HMS Host, Palm Springs, Ca. (2017 – 2018)

oAbility to multi-task and work in a busy environment

oA gracious, friendly, patient and helpful attitude towards guests

oTaking inventory and ordering supplies to ensure bar and tables are well-stocked

Banquet Supervisor, The Mid America Club, Chicago, Ill. (2012 - 2017)

oAssist manager with function set up including draping tables, setting silverware, folding napkins, preparing drinks, dance floor, stage, and help tear down of banquet function. Constant training of new staff.

oReview and implement table and seating diagrams

oComplete accurate bill according to BEO and obtain signature from guest/host

oProvide superior member service, friendliness, and club’s cleanliness using the club’s proven systems and routines

oEnsure member satisfaction by continually following up and exceeding their expectations

oPerform multiple tasks smoothly and efficiently in a fast paced environment

Server, Indian Wells Country Club, Indian Wells, Ca. (2011– 2012)

oEnhanced repeat business by developing friendly relationships with member

oAccurately prepared itemized checks and discretely handled payment complications

o Bussed tables and stocked areas with supplies. Ensured all expectations were met and exceeded by actively checking up with member and quickly correcting any issues

Server, Wang’s of the Desert- Palm Springs, Ca. (2009 - 2011)

o Accurately relayed the various ingredients and cooking methods employed

oInspected the ID of patrons to ensure minimum age requirements for alcoholic consumption were met

oMaintained 100% compliance to all standards: Ensured safety of guests and associates by completing training for food and restaurant safety guidelines

Server, PF Chang’s Chinese Bistro- Rancho Mirage, Ca. (2005 - 2009)

o Promptly greeted guest and took orders while maintaining a professional demeanor

o Developed process of handling the input of orders, receiving cash and bussing tables efficiently

o Awarded “Server of the Month” by management on several occasions


●Hotel and Restaurant Management, Harold Washington College - Chicago, IL.

Massage Therapy Certificate, Kaplan College Palm Springs, Ca.

High School Diploma, Cathedral City High School Cathedral City, Ca.

Contact this candidate