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Customer Service Administrative Assistant

Brampton, ON, Canada
November 11, 2018

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BANSARI PATEL 905-***-****


Seeking a challenging position as Administrative Assistant into Human Resources, Banking or financial industries where I can utilize my experience and knowledge.


Experience in Advance level of MS Excel and Access database system

Assist various teams in data entry and database system updates

Attention to details, multi-tasking, prioritized work and work under fast paced environment

Prepare source data for computer entry by compiling and sorting information

Enter, organize, ensure accuracy, and track data across multiple technology platforms

Source candidates through external job boards.

Pre-screen candidates in person

Conduct employee references

Provide ongoing administrative support as required

Assist with day to day employee requests and HR related queries.

Participate in special projects and assignments.

Maintain accuracy of required reports and logs

Quick learner and proven ability to collect and manage information efficiently and accurately

An independent worker and highly motivated to continual learning, strong problem solving and decision-making

Excellent Customer service and interpersonal skills.


Store Clerk – Dundas Fruits & Vegetables, Mississauga Jan 2017 to Present

●Knowledge of cash registers and scanners.

●Interpersonal skills dealing with a mass number of everyday customers.

●Knowledge of store locations and merchandise.

●Intensive Computer based training program.

●Remedial Tasks (when shortened staff).

●Proficient in sales.

●Received payments via cash, debit/credit card

●Issued receipts, credits, change as needed

●Greet all clientele.

●Maintained clean work area at all times

●Assist with new associate’s answer questions they might have to take care of situations at registers.

●Assist front end managers with task at registers.

●Responsible for handling customers cash in a professional manner

●Assisted customers with baskets and other shopping materials

●Stock store items, and Returned items.


Bachelor of Business Human Resources - Sheridan College, Toronto 2017

Higher Secondary in Commerce with Advance Accountancy and Statistics – Gujarat, India, 2016


Human Resources

Business Communications


Microeconomics & Macroeconomics


Recruitment & Selection


Health and Safety

Computer Applications

HR research Methods

Business Mathematics


1.Project Name: SWORT analysis of Airline industry.

Descriptions: compared 2 airline industry on the basis of SWORT and 4P’s of marketing and known their background.

2.Project Name: Presented Competency model of A&W.

Descriptions: created 5 competency of each department (marketing manager, scheduling manager, supervisor) and made BARS

3.Project Name: Understanding Dominant communication style

Description: known 4 dominant communication style with their characteristics and done pillow method to support that communication style.


Resume selections & Interview Process– Sheridan College Jan 2017 – May 2018

Assist with the recruitment process, including collecting and screening resumes, arranging interview schedules, conducting interviews and reference checks, and arranging orientation sessions.

Scanned and ratted resumes of marketing students.

Ensure performance appraisals are sent out and completed during probationary periods.

Sort and distribute mail and other correspondence.

Assist with visitors to the plant/office, coordinating/conducting ordering of supplies.

Process relevant employee benefit related communication.

Update HRIS database, benefit changes through benefits providers, including address and name changes.

Maintaining filing system.

Assist with the coordination of general employee events.

Distribute uniforms to new employees and replacing worn/damaged ones for existing employees.

Handle confidential information on a daily basis.

All other duties and special projects as assigned.

Followed 5 steps for selection process which is criteria development, application and resume review, interviewing, test administration and making offer.

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